Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 10,944 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 10,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 14th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service - very helpful.”

Helpful Report

Posted 9 months ago

“I love Twinings Earl Grey London Strand and I cant find it in the United States. I really appreciate the quick shipping so I can enjoy it. Great service.”

Helpful Report

Posted 9 months ago

“Was happy to receive the tea I ordered. It took a while before it was available online. Not too good when a tea company is out of tea!”

Helpful Report

Posted 9 months ago

“Very pleasant tea the mix is just right”

Helpful Report

Posted 9 months ago

“I love Twinings tea so when I went to order my usual green tea with orange and lotus flower I was really disappointed to discover that it has been discontinued. I ordered green tea with coconut and mango which is very nice.”

Helpful Report

Posted 9 months ago

“The Twinjngs Cold Infuse tea that I have just bought are very good, as I can drink it at any time during the day whilst working!!”

Helpful Report

Posted 9 months ago

“Always enjoy the flavoured teas from Twinings, and great that they can ordered direct, as not all supermarkets stock the full, if any at times”

Helpful Report

Posted 9 months ago

“Twinings make such tasty tea! This is my all time favourite Rooibos tea. It used to be sold in the supermarket under a different name but recently discontinued. I was gutted to say the least but so happy to have found it on the twinings website. This is a warming and comforting tea and if you live rooibos then you'll love this. I do wish the teabags were able to be put in the food recycling however. I am unsure why this is not the case yet.”

Helpful Report

Posted 9 months ago

“FAST DELIVERY LOVE MY PRODUCTS !!! REASONABLE PRICES. CAN GET MORE PRODUCTS ON LINE THAN YOU CAN SUPERMARKETS. I LOVE YOUR NEW CHERRY AND CINNAMON TEA BAGS . THEY ARE AMAZING! WILL DEFINITELY BE ORDERING MORE. AS WELL AS OTHER TEAS.”

Helpful Report

Posted 9 months ago

“great tra easy to use website good price and quick delivery”

Helpful Report

Posted 9 months ago

“Twinnings Breakfast tea is my wife's favorite tea she would not change it for any other.”

Helpful Report

Posted 9 months ago

“Lovely tea !”

Helpful Report

Posted 9 months ago

“Twinings has great flavours of tea. You will not know until you try them. Great Tea great Flavours and great offers. Give them a try.”

Helpful Report

Posted 9 months ago

“Lovely selection of tasty teas ordered. So far each one has been fantastic. Website is eas to navigate, lots of offers going on and delivered right to you door. What's not to love.”

Helpful Report

Posted 9 months ago

“Tea bags are great quality (bit concerned about microplastics from the tea bags, is that a valid concern?). The product took several weeks to come back into stock, annoying because this product is not available in any supermarkets and the packaging has been reformulated from an rrp of £2.80 ish for 20 tea bags to £10.25 for 40. Price per bag used to be 14p, now its 25.6p an increase of 83%.”

Helpful Report

Posted 9 months ago

“Order processed and received promptly.”

Helpful Report

Posted 9 months ago

“They sell the best tasting tea ever very happy with 99.5% of my orders ...delivery is always fast and service 2nd to none”

Helpful Report

Posted 9 months ago

“Order Admin very quick and accurate. Delivery via EVRI not good. Very slow 3 days, tracking not up to date, package finally arrived after 7 pm with no prior warning.. Very poor”

Helpful Report

Posted 9 months ago

“Bought as a gift - they loved it”

Helpful Report

Posted 9 months ago

“I like Cold Infuse tea. Good fruity taste.”

Helpful Report

Posted 9 months ago

Twinings is rated 4.7 based on 10,944 reviews