Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,106 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Love Twinings. My go-to for solid green teas.”

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Posted 6 months ago

Thank you for your wonderful review, We’re thrilled to hear that Twinings is your go-to for green teas. We appreciate your support and hope you continue to enjoy our selections!

Posted 6 months ago

“Ordered some tea two weeks ago but haven't received it yet. No communication received as to why it is taking so long. Can't complete the rest of this review as I haven't received the order yet.”

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Posted 6 months ago

We are really sorry to hear you have not received your order, please contact our CS Team by emailing twinings.direct@twinings.com or by calling 01264 313 444.

Posted 6 months ago

“Loving my tea. Working my way through my choice of fruit teas. The Cranberry & Raspberry is divine. Have always loved the cold infusion bags so I've stocked up on these. Just wish another courier was used instead of Evri or delivery could be to a collection point instead.”

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Posted 6 months ago

“Gorgeous tea bags - great offer price and excellent delivery extremely well packaged! Thank you!”

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Posted 6 months ago

“Received in Italy less than 1 weeks, all as ordered. Love the herbal teas.”

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Posted 6 months ago

“As always, the tea is dispatched promptly. It is very good tea. To the company's credit they have made efforts to reduce the plastic waste arising from their posting packaging. The website would benefit from an overhaul, and spell checking.”

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Posted 6 months ago

Thanks for reviewing your recent order. We’re so pleased to hear your tea arrived quickly and safely. We appreciate your feedback about our website, and we’ll make sure your comments are passed on to our E-Commerce team. Thanks again for sharing your experience.

Posted 6 months ago

“As always, the most fabulous drinking chocolate. Delivered On Time. Delivered In Time and at an affordable price.”

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Posted 6 months ago

“This Two Seasons Darjeeling loose leaf tea is my absolute favourite tea! I can't drink coffee, so this is my coffee replacement. I make it very strong in the morning, around 4 scoops in my tea infuser in a large mug. My only gripe is that it comes in a tin only. At this point, I have 12 tins and really don't need more. I've used them to store other tea bags in but I still have a surplus. So, my wish is for Twinnings to make a refill bag in a recyclable, not plastic paper bag, to reduce waste and cost. You could even make this option available exclusively for repeat purchasers like myself, as I understand that a company still needs to make a profit. I would be able to buy more of my favourite tea on a more regular basis, as right now, I limit myself to no more than 3 cups per day to ensure it lasts a little longer.”

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Posted 6 months ago

“very fast delivery well packed”

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Posted 6 months ago

“Nice items well packaged and arrived in good time, would definitely shop again”

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Posted 6 months ago

“trouble-free order, fast, well packaged and complete delivery by dhl to germany.”

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Posted 6 months ago

“I love ordering my Tea from Twinings online , for choices, availability,offers, Quality, easy to order and quick service. Very pleased Thank you.”

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Posted 6 months ago

“First class service as usual quick delivery”

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Posted 6 months ago

“Fast delivery, well packaged, lovely tea”

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Posted 6 months ago

“Easy to use website and always prompt delivery. An excellent range of products.”

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Posted 6 months ago

“Great company to deal with. I was having difficulty with ordering so called the contact numberand a real person answered the phone!! She was really nice and helpful too.”

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Posted 6 months ago

“The rose tea was excellente. It is a pity that for shipments to the Netherlands the travelcosts are so high, but understandable.”

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Posted 6 months ago

“Amazing Thea”

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Posted 6 months ago

“Hi, my order was for a gift for my son in the UK. Everything arrived in great condition. One thing I would of liked but didn't see on your site was to get a gift voucher for him. Otherwise all ok. I am in Australia so was glad to get him something I knew he liked.”

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Posted 6 months ago

“Really happy with my order.”

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Posted 6 months ago

Twinings is rated 4.7 based on 9,106 reviews