Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,108 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I love teas Twinings and always bring them as gifts to my relatives and friends. They always look forward to delicious English tea Twinings!”

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Posted 7 months ago

“I love the Twinings Cold Infusions and just wish that they were more readily available in the shops. Saying that, buying directly from Twinings was easy, with very swift delivery.”

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Posted 7 months ago

“Always purchase direct from Twins. Good value for money.. look out for offers..prompt delivery”

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Posted 7 months ago

“Great offers with Twinings, so stocked up on my favourite”

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Posted 7 months ago

“Great gift set, beautifully packed, high quality products. Recommended”

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Posted 7 months ago

“Perfect as described, thx”

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Posted 7 months ago

“Quick, efficient service. Took advantage of the special offers on my favourite tea.”

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Posted 7 months ago

“Website easy to use and order from. Love chamomile tea and husband loves lemon and ginger. There are other makes but none taste as good as Twinings.”

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Posted 7 months ago

“Easy ordering process offering plenty choice of teas I was kept updated by email as to the progress of my order .Delivery only took a few days”

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Posted 7 months ago

“I buy Cold Infuse because our tap water doesn't taste particularly nice. I like that the bags contain only natural ingredients and I love the delicate flavour - no artificial taste and NO horrible sweeteners!. My two favourites are the Rose Lemonade and the Passionfruit. There are two massive problems: they are almost IMPOSSIBLE to get in supermarkets and they are PUNISHINGLY expensive!! Morrisons, Waitrose and Sainsbury's used to stock them but they have now disappeared except for an occasional batch of disgusting Mint or Matcha ones. I assume that is because sales were disappointing - likely due to lack of marketing and high price-point. Rival brands are copying the trend that Twinings started (cold flavour bags for tap water) with ever-gaudier flavours but they all taste artificial and cloyingly sweet. PLEEEESE Twinings bring the Rose Lemonade and Passionfruit back into supermarkets....”

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Posted 7 months ago

Thanks for reviewing our Cold In’fuse blends! We’re so pleased to hear you’re enjoying these products, but we’re sorry you’ve been having trouble finding them in your local shops. Please bear in mind that it is the supermarkets decision as to which of our products they’d like to stock, however, we appreciate your feedback and will pass this on. In the meantime, please know that you are more than welcome to continue ordering from us directly: https://twinings.co.uk/collections/cold-water-infusions Thanks again for sharing your experience. 😊

Posted 6 months ago

“All went very smoothly and easy ordering process.”

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Posted 7 months ago

“Thank you very much for the fast and good dispatch of my beloved breakfast tea.”

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Posted 7 months ago

“Excellent customer service and fast delivery. Thank you”

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Posted 7 months ago

“order not recieved”

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Posted 7 months ago

Your order was returned to our depot yesterday due to an issue with the delivery address. A full refund was processed back on to your original payment method earlier this morning as requested by email.

Posted 7 months ago

“Best tea ever, enjoy it so much , I buy online from Australia Usually arrives in 5 business days”

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Posted 7 months ago

“i can only give you a a review of a few parts of my order ( Keemun - 125g Loose Leaf Tea, Yunnan Gold, Tip - 50g Loose Leaf Tea, Twinings Stainless Steel Tea Strainer and the Loose Tea Scoop). The Tea strainer and Loose Tea scoop are both good quality and at the price are good value. The tea i can''t tell you about as they are Christmas presents. Packaging and and delivery where very good, as long as the tea is good i would buy from Twinings again.”

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Posted 7 months ago

“This is our favourite green , delicate flavour and refreshing”

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Posted 7 months ago

“Received what I ordered in the time specified, so no problem there. However, I would like to say that I thought the packaging was more than was necessary.”

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Posted 7 months ago

“Great quick delivery - love the tea :)”

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Posted 7 months ago

“Great range of different/unusual flavours”

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Posted 7 months ago

Twinings is rated 4.7 based on 9,108 reviews