TV Aerial Specialists Ltd Reviews

Name: TV Aerial Specialists Ltd
Rating: 4.60

4.6 Rating 346 Reviews

91 %

of reviewers recommend TV Aerial Specialists Ltd

Company Reviews

Metrics

Info

4.6

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About TV Aerial Specialists Ltd:

Fast and affordable TV, Aerial & Satellite installation specialists.

Visit Website

Phone:

0808 169 2979

Email:

sales@tvaerialspecialists.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately did not start well. The main engineer turned up with his mate. Lucky he did have another guy with him as he could hardly walk. Ok gave benefit of extreme doubt and gave go ahead to do straight away. Big mistake. Took hours for job that that should have been an hour at most with 2 people doing the work (one guy just sat there giving instructions). Trunking they ran from power not stuck to wall properly. Power, Aerial and Sky cable wires exposed out of the trunking on external corner. Sky box just left hanging behind the TV (I had sky q bracket for them to put it in). They said not enough room behind TV to mount it. Absolute rubbish, I have since mounted it myself. The extension socket run to back of TV was just hanging again behind TV. I also fixed it after they had gone Finally they did not clean up after themselves and left rubbish behind. Regret now asking this company to do the work. You learn by your mistakes. Sorry I am not a complainer but this took the biscuit! I will be surprised if I get some sort or remedy.”

Helpful Report

Hi Mr.Perks and thank you for bringing the above to our attention and I am sorry you were unhappy with our recent visit. Had you contacted us rather than post a negative review we could have tried to resolve the situation. Unfortunatley, this was not the case.

Berating an Engineer for his size and weight is unnaceptable. We were unaware of any issues so were not given a chance to put things right. So not a fair review I believe.

“I'm pleased that my TV is working good pics after Carl sorted out new aerial cable pefect and ensure all cables are correctly input TV and blue ray video.”

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“Very knowledgable and efficient”

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“Good service”

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“Engineer "Sean" was punctual, polite, and very skilled. The problem was resolved quickly, without fuss. I would definitely recommend this company, the price charged was reasonable. Thank you Sean, and TV aerial specialists !”

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“Great team. We were hoping to have a tv mounted to our chimney breast and hide the cabled through the chimney breast. Was quite a big job but thankfully they did exactly what we were after and they delivered it perfectly. For the price and a two year warranty this company is perfect and I’d highly recommend them. Thanks again 👍”

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“Shaun gave us a very reasonable quote in the morning and was back that afternoon to wall mount our TV. He was very professional, friendly and honest and is an asset to your company. The job was done quickly and we are really impressed with the work. Would highly recommend!”

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“Excellent service. Prompt call out and sorted the problem efficiently, explaining everything clearly to us.”

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“Good service. Polite & clean. eg wearing shoe covers. Have already recommended him to friend.”

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“Richard and Shaun came out to mount a tv and put an Ariel into my loft for better quality From ringing for a quote and carrying out the work it was very quick. They declined everything to me and did a fantastic job. No mess and very professional. Highly recommended. I need some more work carrying out in future and will be using this company again”

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“Great job 👏 great price we’ll happy with the lad and the job thanks”

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“Really disappointed with the service provided. We had two TVs and sound bars put on the wall with the wires channeled in as well as a loft aerial installed. The wire channeling has been done to such a poor finish that we have had to hire a painter decorator to try and fix the issue who has told us that we will never be able to have the walls returned to an acceptable aesthetic due to the poor workmanship caused by TV Aerial Specialists. The worrying part was the two employees sent by TV aerial specialists thought the plaster finish was acceptable. The one of the sound bars rattle when sound is played. On installing the aerial, the ladder was rested on the ceiling boards causing them to crack which has required repairs. Overall I would discourage using this company as the quality of finish is really below acceptable standards and results unforeseen costs getting other companies to repair the work.”

Helpful Report

Hi Oliver, its Sean from TVAS here. Im sorry you have been unhappy with the works carried out and looking at the photos I have to agree. I have to ask though why you didnt bring any of your concerns to our notice BEFORE posting? We have had no opportunity to rectify any issues and are now stuck with a damaging 1 Star review. Seems rather unfair to me.

“The technician rang to say he was on the way. On arrival he greeted me politely and put some shoe carpet protectors on before entering the flat. We discussed the job that needed doing ,he then proceeded to get on with it( tv mounting / installation) He was quick,tidy and courteous.. I am a happy lady now I have my nice new tv up and running at last as another company had let me down and didn't turn up as arranged.I can totally recommend your company to anyone. Thank you.”

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“Shaun helped us to both install a new TV aerial point and mount a TV to a wall. Shaun was highly professional, knowledgeable and also good company who explained each job step by step. The price was reasonable considering the job and we are very pleased with the work completed today.”

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“We used these guys after they fixed a family member's aerial. I submitted my request, got a call back the next day and made an appointment for within a week. When the bloke came he was professional and courteous, he even wore shoecovers when going through the house. He had the stuff to fix our satellite in the van so we were sorted within the hour. We even got a 2-year guarantee for the part. I recommend.”

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“Tv aerial specialist got back to me within a few hours and an appointment was made. The person who came was polite and friendly and had the problem sorted out in no time . From arriving to leaving was about 25 minutes. Would definitely recommend this company.”

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“Expert advice and fitted wall mount with minimum bother”

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“This a great, fast and very professional service. I contacted them on Friday. They phoned me on Sunday and my TV aerial fitted on Tuesday morning. For a great price.”

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“Sean resolved my ongoing tv reception problem today. great service /price/result. would recommend this company to anyone looking to solve a problem with their tv.”

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“I got TV Aeriel Specialists by searching the web, I have to say they were prompt. We were very pleased with the speed they came out, the guy was very pleasant made sure we were happy gave us a card. We will definitely use your company again.”

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TV Aerial Specialists Ltd is rated 4.6 based on 346 reviews