True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,269 Reviews

97 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“I really appreciate the way you communicate with your customers, its fast and really in kind way. I like the service you are offering to people. Thank you, You are the best”

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Posted 6 years ago

“I went with TrueTraveller as they are the most trusted provider of the type of travel insurance I required, and have the best level of service as recommended by friends.”

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Posted 6 years ago

“I've not had to claim, but my friend did and she was very pleased with how they helped. I have complicated needs, including: working abroad, white water kayaking, mountain biking, long duration trips, varied destinations. True Traveller covers all of that without a mental price tag. Make sure you have added all the bolt-ons you need. In an ideal world, I'd be able to up the baggage cover generally and cover my kayak but hey-ho. The chat function on the website provided me access to very knowledgable and helpful staff.”

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Posted 6 years ago

“Have not had to claim.. yet! Booking it was easy and the website is easy to use and informative. One of the best value for money for insurance if you are already travelling”

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Posted 6 years ago

“Very easy. Just the right amount of descriptions and options. Was an easy choice for me.”

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Posted 6 years ago

“You can trust Truetraveler!They are always there for you in difficult times!”

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Posted 6 years ago

“Really quick and easy to use”

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Posted 6 years ago

“I did not use the insurance luckily, so I cannot review the assistance service. But I can review the process of acquiring it. It was fast, clear and easy. And after getting the insurance, I can say that it was stated quite clear how to proceed in case of an emergency. I feel comfortable having it during my trip.”

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Posted 6 years ago

“They are very transparent in what their insurance covers. Customisable, a lot of options, you don't have to pay for options you wouldn't need. Excellent price-quality ratio. I haven't had to perform any claims yet myself, but have heard from several sources they provide excellent service.”

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Posted 6 years ago

“Easy to make, offers the option "already traveling", very high covers.”

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Posted 6 years ago

“This is the second year running. Friction-less experience when taking out a policy online. Great coverage and fair price. Haven't had a claim yet so can't comment on that.”

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Posted 6 years ago

“We have used True Traveller for both a 6 month backpacking trip around South America and a shorter trip within Europe. Thankfully we haven't needed to make a claim, but we love True Traveller because their process (and website) is so much clearer than other providers we looked at. Highly recommended, with comprehensive cover.”

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Posted 6 years ago

“Easy to book and extend. Haven't found another insurance that shows you this clearly what is covered and gives you multiple options to expand your cover if necessary. Used it 3 times so far, never had any issues”

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Posted 6 years ago

“An easy, streamlined process that gives me the peace of mind to travel with confidence.”

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Posted 6 years ago

“Applying for this health insurance was so easy! The layout and simple structure was just what I needed as there can be so many things to organise when you travel and it can be stressful! So when companies make things easy and cost effective for you it is greatly appreciated!”

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Posted 6 years ago

“Great insurance provider for people already travelling with flexible plans. Not the worst prices either!”

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Posted 6 years ago

“Very easy to make a decision on which cover to choose”

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Posted 6 years ago

“I've had only positive experiences with TrueTraveller. Easy to communicate & good value for money!”

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Posted 6 years ago

“Have used True Traveller several times to purchase my travel insurance. Always get a decent price, and good options to add additional coverage for activities and gadgets. Thankfully have never had to claim yet, but always better to be prepared just in case!”

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Posted 6 years ago

“True Traveller is the BEST travel insurer I have ever used. I’m a repeat customer and I've booked world wide insurance twice. For ski seasons in places like Canada they are the most comprehensive packages I’ve found that also include off piste for up to 6 months +. I had a bad accident last year abroad in the US falling down a flight of stairs. The communication and ease of providing proof of medical bills was very convenient and all done quickly on my mobile by just sending photos of my receipt. My expenses were deposited in my account as early as the next day. The phone support is unrivalled. Long story short. You can’t go wrong with True Traveller- you will feel fully supported at every turn and this is what makes me a repeat customer.”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,269 reviews