Name: Tree2mydoor
Address: 151 The Rock, Bury, Lancashire
Rating: 4.74

“I ordered a little Christmas tree at the beginning of December and it still has not arrived. Such a pity.”

Posted 4 years ago

Hi Wendy, we are so sorry for the couriers neglect with your parcel. Our customer service team did discover that the order was not scanned during transit causing it to be lost. This is incredibly unacceptable and we can assure you the couriers service underwent a thorough review. Please accept our sincerest apologies for any inconvenience caused, however we are grateful we could clarify this situation and reimburse your order.

Posted 4 years ago

“Everything was fine.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“The whole process was very easy. Both recipients were very pleased with their gifts of the Star Magnolia. I didn’t actually see the trees but I was sent photo’s of them. They looked very good. Wrapped nicely. Would certainly buy from Tree2mydoor again.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Tree arrived very promptly in perfect condition and beautifully packaged”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“A gift for my husband who is really pleased and has registered online”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a top tier service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“I have always received excellent service fromTree2mydoor.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“The Christmas olive tree arrived at my sisters within the time stipulated. She is very pleased with it and hopes she can follow growing instructions.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Do not go near this service. Ordered a ready decorated Christmas Tree for an relative living alone, when it came the delivery person was rude and the tree was NOT decorated. Furthermore to date the complaint has not been resolved ( nearly 2 weeks now)”

Helpful Report

Posted 4 years ago

Hi Dorothy, thank you for the review of our product and service. We are so sorry about this situation and do recognise the disappointment caused is very unacceptable. We did our best to contact the supplier so we could have decorations sent out for the recipient, but this was unfortunately not possible. From there we did offer 2 solutions to your query. We are still willing to honour our solutions put forward in the event you wish to get back in touch with us.

Posted 4 years ago

“Bought olive trees for two long time friends. Both were delivered in good time and were very much appreciated. They were beautiful specimens, thank you.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Ordered lemon tree and an olive tree. Both arrived quickly, very well wrapped and BEAUTIFUL! Don't think twice, order from here.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“I ordered a tree for my mother's 70th birthday and paid £8 for delivery on the day of my choice. I told her to expect delivery of a surprise gift. On the date of expected delivery I heard nothing regarding tracking and I had an email to state I would be updated when it was dispatched. After waiting all day for confirmation I emailed to query this only to be advised the product was out of stock, never had been dispatched nor was I contacted to be told. I was assured this never normally happens and the stock mustn't have been updated when I place the order. At this point, the service was good despite their error they offered to upgrade to the tree the next size up and dispatch the next day. I had asked for the delivery charge to be waived and they agreed to refund the difference between express and standard deliveries. I apologised to my mother for the delay and advised the gift would be there the next day. Fast forward and yet again, no delivery, although I did get my £3 refunded. I emailed once more and was advised that the courier had not scanned the tree and it was lost. Again, at no point did this trigger anywhere and despite my initial issue, no one checked to ensure the issue was resolved. I was then advised to confirm the address and told that there was no stock for another week. I did not want to leave my mother waiting even longer and had absolutely no faith that these mythical trees exist at this point, so I asked for a full refund. Granted, this was agreed straight away but no attempt to actually resolve the issue in a timely manner was offered and the retailer went for the easy option of a refund rather than investigate fully. I have rated 2 stars as the email communication was good but overall, too many mistakes were made and I had to take my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi Anna, we are so sorry we could not correctly fulfil your order on this occasion. We have taken your feedback on board and will use it to improve our service in the future. Please do get in touch via our care@tree2mydoor.com email in the future if you have any queries/concerns, we are always here to help.

Posted 4 years ago

“Fab little tree !”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“The saplings arrived in great condition nice moist and protected rootball delighted”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“This was a wedding gift and was received with many thanks, they loved it”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a 5-star service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“After a few e.mail problems my tree arrived on time and looked healthy.”

Helpful Report

Posted 4 years ago

Greetings, thank you for the lovely review of our service. We are so happy to hear we have delighted you and the recipient on this occasion. It is always our aim to deliver a top tier service to our customers and to know that we have been successful is very reassuring. In the event you require any further assistance please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Excellent company. Olive trees are wonderful”

Helpful Report

Posted 4 years ago

Hi Linda, thank you for the positive review of our overall service. We are delighted to hear you are happy with the Olive Trees. If there are any queries/concerns please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Order process was very easy and efficient. The rose was a gift for a friend but I was kept informed of the delivery process, and it arrived at my friend's address within the specified time frame on the requested day. Obviously too early to comment on the rose itself but hopefully it will flourish over the next few months.”

Helpful Report

Posted 4 years ago

Hi Patricia, thank you for your positive review of our service. We are delighted to hear the experience has been great thus far. We can assure you the rose will flourish beautifully in the coming months! If there are any queries/concerns please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Customer service was really good”

Helpful Report

Posted 4 years ago

Hi Joyce, thank you for the positive feedback on our Customer Service team. We are grateful to know they have assisted you on this occasion. If there are any queries/concerns please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“My daughter has several of your trees already,therefore I was expecting an excellent service and you did not disappoint me.”

Helpful Report

Posted 4 years ago

Hi Edward, thank you so much for the positive review of our service. We are delighted to know you had high expectations of our service, we always aim to meet and exceed those expectations. If there are any queries/concerns in the future please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

“Good quality plant backed up with quick delivery and good communication.”

Helpful Report

Posted 4 years ago

Hi Shirley, thank you so much for the positive review of our service. We are happy to know that the service we have provided has met the high standards we set here at Tree2mydoor. If there are any queries/concerns in the future please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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