Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 830 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering a sample, which I would recommend, I ordered the tiles I required with Monika, and she got the correct tile from my sample order. Although I had a problem with the delivery, Monika, rang me, the next day, and told me she would have the situation sorted by lunchtime the following Monday, to which she had arranged for the replacement tiles to be delivered. I got them at 9.30 and I am looking forward to laying the tiles. I WILL recommend Travertine Store, and as a salesman myself, will always recommend people to ask for Monika, as she was polite and reassuring that the order would be completed. THANK YOU MONIKA and Travertine Store”

Helpful Report

Posted 9 years ago

“I have purchased Ivory travertine from Travertine Store and i cannot be pleased more with the quality and service. Highly recommended.”

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Posted 9 years ago

“Good product and service at the right price”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“I ordered the white Carrera marble tiles. The process was very efficient from start to finish. No tiles were broken as the packaging is fantastic, however having to dispose of the pallet myself could have been a problem if I hadn't had help from my builders. The tiler I hired was excellent ( from A,Rica builders) & the tiles look beautiful”

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Posted 9 years ago

“Slick customer service and the most competitive price I could find for black slate tiles. Efficient delivery, very small extra charge for next day arrival. Instructions for any damage to delivery on arrival very clear and unambiguous. Impressive and very pleasant and helpful staff when I rang with a query. Also email query re. my potential purchase answered very promptly. My only slight criticism now tiles are laid is that the "black" is a mid-grey and lighter than the tiles I wished to match. However, for the price, I am quite satisfied. Thank you very much.”

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Posted 9 years ago

“Tiles look great, am looking forward to seeing them fitted. The hauliers tipped a pallet over during delivery breaking many of them, but they were quickly replaced, within 2 days. Monica was very helpful throughout. Would definitely use them again.”

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Posted 9 years ago

“Outstanding customer support - thanks Monica!”

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Posted 9 years ago

“Ordered ALOT of tiles and they arrived within 3 days. We did have trouble getting the large delivery van down our lane which took quite a few phone calls to get a solution and the issue resolved but we did get there and always felt the delivery team were doing their best to sort the situation out with good communication. Tiles look fab but not on the walls yet so fingers crossed!”

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Posted 9 years ago

“Great product! Helpful staff will Definitely use again!”

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Posted 9 years ago

“Excellent customer service! Friendly and very helpful. I will defiantly be using this company again ????”

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Posted 9 years ago

“Excellent customer service, excellent product”

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Posted 9 years ago

“Good communication, good product and no quibble return of surplus ordered stock”

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Posted 9 years ago

“Excellent service as usual, excellent quality marble tiles, many thanks”

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Posted 9 years ago

“We've had a batch of tiles from the Travertine Store for our new kitchen floor. Fantastic quality, and I've been massively impressed with the quality of their customer service. Really fast responses, helpful staff, and pro-active in helping us match tiles when we under-ordered slightly. Can't recommend them highly enough!”

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Posted 9 years ago

“Very Helpfull and accomadating”

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Posted 9 years ago

“Excellent service, prompt despatch and delivery. Tiles arrived safely. Would use again and happy to recommend!”

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Posted 9 years ago

“I recently ordered 14 square metres of white, polished Carrara marble for my bathroom project from the Travertine Stone Store website. With a quick phone call I checked it was in stock and ready for delivery. The order arrived on my doorstep just over 24 hours later in perfect condition and at less than half the price of a certain high street tile store I could mention. Very good quality and price. I am really pleased with their service. T Jefferies Cardiff”

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Posted 9 years ago

“Excellent quality product, well packaged and cheaper than anywhere else, spoke to them before purchase for advice on quantities and were very helpful. Overall excellent service would recommend to anyone. thank you”

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Posted 9 years ago

“Easy to order, prompt next day delivery and well packaged/crated, good value”

Helpful Report

Posted 9 years ago

Travertine Store is rated 4.6 based on 830 reviews