Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,757 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,757 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 24th April 2024

945

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with our beam for our fire place, great service too.”

Helpful Report

Posted 2 years ago

Hello, thanks you for leaving us a review, we are happy to hear you are really pleased with your beam and the service you received - please let us know what we can do better next time to read=ch the full 5 stars as your feedback is very important to us :)

Posted 2 years ago

“The quality and finish is superb, the best oak shelves I have seen. My only grip is the fitting could be better to accommodate plasterboard walls 8/10”

Helpful Report

Posted 2 years ago

Hi James, thanks you for your review. This is because you have ordered the shelves for solid brick walls, we do have plasterboard versions available on our website - if you would like to get in touch please email us on info@traditionalbeams.com and we will advise you on what you need to do in this situation as you have ordered the wrong shelves

Posted 2 years ago

“I ordered some colour samples and I received them very quickly and they really helped with my choice.”

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Posted 2 years ago

Hi Della, thanks for leaving us a review, its great to hear our colour samples have helped you make a decision with your order. Thanks for shopping with us

Posted 2 years ago

“I'm very pleased with my beam, it's beautiful. Traditional Beams answered my questions quickly. I'm surprised there's no fixings with my type of beam and no way to buy a fixing kit separately. I also had trouble with the delivery company where tracking said it was overnight delivery but did mention they don't deliver on a Saturday! I waited in ALL day.”

Traditional Beams 4 star review on 18th August 2021

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Posted 2 years ago

“Very helpful company with great customer service.”

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Posted 2 years ago

Hi Claire, thank you for leaving us a review, we are delighted to hear you found our company very helpful with great customer service. Please let us know what we can do better to achieve the full 5 stars :)

Posted 2 years ago

“Beam is stunning, hidden fixings not so, the washer on each bolt makes the beam stand off the wall so there’s a gap behind and it leans forward. Hard to align all 3 bolts a template would be very helpful. Our beam is off slightly as couldn’t twist the fixings as suggested. That said we absolutely live our beam it’s transformed our fireplace, and as nothing is straight in our old cottage a slightly unlevel beam adds to it. Would recommend, these are comments not criticism.”

Traditional Beams 4 star review on 27th July 2021

Helpful Report

Posted 2 years ago

Hello, thanks for leaving us review, we are delighted to hear you are happy with your Reclaimed Beam and it has transformed your fireplace. With regards to the washer, beams can be installed with our without them, however they do add extra support to the beam. The gap should be very minimal which is also great to add airflow to the beam. We appreciate your feedback and we have noted the template recommendation. We hope to hear form you again in the future :)

Posted 2 years ago

“I bought a rustic "aged" oak fire surround. Overall I am happy with its appearance. I have though two observations. Firstly, the oak uprights should not be aged at their ends which consist of them having rounded chamfers. The effect means that the ends do not look as well as they might when placed on the hearth; the chamferring creates a shadow which suggests the upright is floating slightly above the hearth. Similarly, the end that abuts the horizontal beam which joins both uprights would look better if the joint were to be tight with no shadow. The chamferring should be restricted to the long edges of all the beams plus just the ends of the horizontal beam. The second point concerns the fixing of the beams. Precise measurements are needed to achieve a good fit and appearance. For this a paper/card template would be very helpful to locate the position of where holes must be drilled. The firm does provide a bespoke service where it might be possible to address the comment on chamferring which was made in the context of the current standardised product only. The colour samples are a good idea; colours viewed on a screen are not always 100% accurate. The oak product itself is very good and effective but remember that "aged" means it naturally contains some cracks and knotts. Competitive price and good turn around times when making an order. Excellent overnight delivery once the order was ready to go.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such a detailed and honest review. We are always looking for ways to improve our service and we will certainly take your feedback on board. It has been a pleasure dealing with you and we really appreciate your kind words about our product.

Posted 2 years ago

“Easy to navigate site. Clear description of products. Plenty of product options. Ordering was easy. Delivery met expectations. I love the products and the prices we're reasonable”

Traditional Beams 4 star review on 27th June 2021

Helpful Report

Posted 2 years ago

Hello thank you for taking the time to share your photo with us - they look lovely! We are happy to hear you found our website easy to navigate and were happy with the product and price range we have to offer! Please do let us know if there was anything we could have done better to achieve the full 5 stars. Thanks for choosing to shop with traditional Beams!

Posted 2 years ago

“Product is excellent my only concern was when we mounted the beam onto the fixing rods (one at either end) they didn’t retain the beam tight against the wall due to the weight. Perhaps supplying an extra rod may be useful. That being said we applied an adhesive as extra back up and everything looks great. Thanks”

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Posted 2 years ago

“Lovely product delivered as described. Good communication with any questions that I raised. Would use again.”

Helpful Report

Posted 2 years ago

Hi Thomas, thanks for leaving us a review! It's great to hear you would use us again and you found our products lovely. Please do let us know what we can do to achieve the full 5 stars :)

Posted 2 years ago

“Order the traditional plasterboard floating shelves. The ordering process was easy and then shelves are great. The order took longer to arrive than stated, but currently circumstances explained that. Will certainly be ordering from traditional beams again.”

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Posted 3 years ago

“Really good quality However I am a property developer and would like to order more , just find the timescales quite slow”

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Posted 3 years ago

“Really nice medium oak beam at a reasonable price. Only reason not to give 5 stars was the long lead time to get the beam delivered (just over a month), however once dispatched it was really quick (next day delivery) and it was delivered in time for installation. All in all very happy.”

Traditional Beams 4 star review on 5th April 2021

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Posted 3 years ago

“Good quality beam and the instructions made it simple to put up ourselves. The colour was different than I was expecting but it’s hard to judge from pictures online. Aside from that, we’re very happy with our beam!”

Traditional Beams 4 star review on 5th March 2021

Helpful Report

Posted 3 years ago

Hi Kelly, thanks for leaving us some feedback, we are happy to hear you are happy with the quality of your beam and you found our installation instructions easy to follow. As stated in the product listing as Oak is a natural product each piece can differ with regards to knots/cracks/grain and colour, it all depends on what tree they have been cut from - some pieces are naturally darker/lighter than others, we do try to advertise this the best we can on our website. In addition to this the top photo is from our old colour range and we do advise not to go by one particular photo as they could have been installed in the customers home for a longer period of time and adjusted slightly. If you were unsure of your colour choice by the swatches and got in touch with us we would have happily advised this information and sent over our colour chart to help and you further. Overall we are happy to hear you are happy with the end result of your beam :)

Posted 3 years ago

“Happy with the look of the beam it's quality, however although I accept its going to be heavy, only two brackets for installation, bear in mind the length I would have been happier with a third bracket for added security.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the review. We are pleased you are happy with the look of your beam. The amount of brackets does change depending on the length supplied. For beams 4ft and over we supply 3 brackets and 4 brackets with beams over 5.5ft. The brackets are capable of holding up to 35kg of weight between 2 so they can be deceiving the strength of which they hold. I have taken look at your order and the beam you purchased will weigh approximately 18kg so the 2 fixings provided will hold your beam with ease. :) I hope this helps. Many thanks Rebecca

Posted 3 years ago

“My beam arrived as agreed. Due to delivery being so close to Christmas we decided to wait until after this time to install our beam. The beam is good quality, however for us we were hoping for a more rustic look and not the polished front we have. It may be I have chosen the wrong beam for us.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the review. All of our beams are finished the same way... finished in a coat of wax which is applied after the colour stain. This is the same on all of our photos online however as it ages and settles in your home any polished finish will dull down making it appear more rustic / matt so please don't worry about it having a polished appearance as this will die down. The beam you ordered was sanded to a smooth finished whereas we do have aged products which have a brushed finish raising the grain slightly giving the beam more texture. The wax provides a more durable finish than the stain alone. If you need any more help just let us know. Thanks, Rebecca.

Posted 3 years ago

“Lovely beam, however installation was frustrating... it's still not sitting correctly and has a gap at the top.”

Helpful Report

Posted 3 years ago

Hello, thanks for your review. I am sorry to hear you are having troubles with your installation. We have supplied thousands of these items and 99% of customers manage to install them successfully. For the 1% who can't install it is usually an installation issue. Please get in touch and we will be able to advise accordingly :)

Posted 3 years ago

“I am very pleased with my beam. I didn’t find the ordering side very easy, I think the website needs more detailed examples re finish, sizing etc. I ended up making a cardboard mock-up to work out the size I wanted! I had to wait ages for it. Anyway I am very happy with the size and how it looks over my fire. We were a bit shocked by the splitting across the whole beam and I had to reassure hubby it was normal! Just hope it doesn’t eventually split in half. 🤞 it has made our fireplace!! ❤️”

Traditional Beams 4 star review on 11th January 2021

Helpful Report

Posted 3 years ago

Hello, thanks for leaving us some feedback and for providing us with a photo. I am sorry to hear you had troubles following the measurements on our website, a tape measure is advised to be used when you are trying to clarify what size suits your fireplace, if you had contacted us we would have gladly helped and offered our advice. As Oak is a natural product natural cracks are to be expected, in all of our years of training we have never had a beam split in half so not to worry about that :) its great to hear you are happy with the end result our Oak Beam adds bags of character to your fireplace :)

Posted 3 years ago

“The beam I received was aesthetically very appealing. The aged look was exactly what I was after. The finish was fine, & in line with the overall look. I had an email conversation with Traditional Beams, just to verify size & fixings etc, which was drama free & easy. My only slight niggle, was the lead time. Would have been great to have had it delivered a little sooner but I guess it very much depends on demand. Overall, very good & I will use again when the need arises. Martin.”

Helpful Report

Posted 3 years ago

Hi Martin, thanks for taking the time to leave us a review, we are thrilled to hear we were able to supply exactly what you were looking for and you found our customer service team helpful. We understand the leadtime on the run up to Christmas increased slightly due to the volume of orders we received and with working alongside the Government Guidelines, however we do like to be as honest as possible with our customers regarding deliveries and our website will always be updated with our estimated dispatch time :) We are happy to hear you would return to us in the future :)

Posted 3 years ago

“Looks lovely but was very difficult to install. The delivery also took a long time. It was worth the wait and effort installing as it's really beautiful”

Helpful Report

Posted 3 years ago

Hi Lisa, thanks for leaving us some feedback, I am sorry to hear you found your shelves difficult to install, we usually have really good feedback on our fixings and installation process, chances are there was a problem with the wall you were fixing too or the way you were fixing it. If you would like to elaborate by sending us an email we will certainly look into what issues you were having. All in all glad to hear you are happy with your purchase and we hope to hear from you again :)

Posted 3 years ago

Traditional Beams is rated 4.9 based on 2,757 reviews