Tradex Insurance Reviews

Name: Tradex Insurance
Rating: 2.84

2.8 Rating 184 Reviews

47 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

2.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have to echo all of the comments made by others. This is the worst outfit I have ever dealt with in 39 years of working in insurance. Criminally incompetent.”

Helpful Report

Posted 7 years ago

“Extremely slow to respond to even simple requests, I would not recommend this company to anyone! They take weeks to provide documents (even months in some cases) and when the documentation finally arrives there are careless mistakes. Even trying to call them results in long wait times and often doesn't yield and benefit. They don't update MID quickly enough and leave vehicles, long since sold on cover despite being told to remove them multiple times. This lack of action on their part has resulted in third parties sending allegations to them for vehicles no longer in our client's possession. This of course temporarily has a knock on effect on your level of no claims bonus, which they reduce until documentation is produced to prove when the vehicle involved was sold (even then it takes them weeks to acknowledge that you have provided said proof). If they updated MID as requested this would help them to curb the extra costs of dealing with claims that should not be being directed to them in the first place and also obviously improve customer relations. Avoid.”

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Posted 7 years ago

“Bottom of the barrel. Shysters. Avoid at all costs.”

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Posted 7 years ago

“Shocking! They don't pay out, even when their customers admit liability!!”

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Posted 7 years ago

“The worst company that i have ever dealt with. Their policies have 100 of hidden terms and conditions and I can guarantee that in case of a claim they will find a reason to refuse it referring you to one of their small print T&C's. Truthfully speak if you ever have to buy from Tradex you need a legal team who could literally scan through every document. I entered a claim in May and after dragging us for five months that everything is checked and fine and claim will be paid very shortly they refused to pay claim at the end. It all started when last years I took out a policy and I was told it’s a third party, fire and theft. Unfortunately we had a robbery in our showroom last year and they simply refused the claim saying that your Broker Evans & Lewis should have explained to you that the theft cover does not extend to vehicles parked on the forecourt. I gave up and suffered £25000 loss in no time. We just thought maybe we should have been more clear on the policy hence when I renewed the policy this year I checked every single bit. However, unfortunately one of driver was involved in accident in May. I called immediately to register the claim and 2 weeks later I come to know that it was not even registered. I then dealt with the person named Emir from Trdex. He apologized and registered the claim and then the chasing up game started and then I get told that we only have third part insurance after long debate they came back and apologized that they had made an error and it is actually a fully comprehensive cover and they will settle it very shortly. I was told the claim is in final stages and it will be paid in matter of days but months went past but nothing happened and finally Emir said that claim is all fine and just waiting for senior authority to sign it so we can pay out. Everything went quiet again with no further progress until after many calls when I eventually got through to him and I am being told that the claim had been refused because our policy only cover young driver for up to 5k indemnity. At this stage I was once again referred back to Evans & Lewis and they have nothing to justify but total lies again as always that they have told us. I further contested that even after chasing up for more the 6 month since the policy had started long we still waiting to receive our documents so how can you claim that we have been informed clearly of these hidden policies that are of such importance. At this stage they send me copy of those documents that have clearly been altered to prove their point but couldn't believe that they sent us incorrect documents again which states the policy as third party. Clearly they are just playing around and surely as they are now saying that these are the only documents they have received from tradex which means the claim that they had informed us and that they have sent us the documents couldn't be true. I am now in process of starting a legal proceedings but I WOULD STRONGLY SUGGEST YOU THINK TWICE MAY BE MORE BEFORE USING EVANS AND LEWIS BROKER OR TRADEX AS YOUR INSURANCE COMPANY AS ITS YOUR HARD EARNED ASSETS AND YOU WANT THEM TO BE PROTECTED PROPERLY.”

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Posted 7 years ago

“Why my insurance is cancelled without any valid reason? Is it because Tradex is worst insurance company I have dealt with? Because I highlighted their mistakes and ombudsman had to get involved?”

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Posted 7 years ago

“I have naver seen bad company like Tradex , poor management, last three months been waiting. My claim is still not sorted. They don't even contect you back . Rood & unprofessional staff.”

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Posted 8 years ago

“Slow administration. Laborious website. Unacceptable waiting times for documents Slow and inefficient claims service No communication between departments i.e. Claims to underwriting and vice versa Manual presentations of quotes often take longer than the 72 hour turn around promised”

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Posted 8 years ago

“I find your staff rude and unhelpful !!”

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Posted 8 years ago

Tradex Insurance is rated 2.8 based on 184 reviews