“Great product at a good price but next day delivery took a week to arrive. Ordered on the Friday, arrived on the Thursday. They did respond to emails in a very courteous manner.”
“I bought these double sided pads to stick brass door knocker to upvc door. I piled them up to thickness of hollowed out base plate of knocker - brilliant, well and truly stuck on”
“Dear Customer Service,
I am writing to express my deep dissatisfaction with the recent experience I had with my order from your company. Unfortunately, I encountered several issues that have left me extremely frustrated and disappointed.
To begin with, when I initially received my order, it was incomplete. I promptly notified your customer service team regarding the missing items, hoping for a swift resolution. While I appreciate that the missing items were eventually sent to me, the problem persisted when the replacement product I received was incorrect. Astonishingly, this incorrect product was delivered to me on four separate occasions, despite my numerous phone calls and emails providing clear photographic evidence and links to the correct item that should have been sent.
The level of frustration and inconvenience caused by this ongoing error is truly disheartening. I had expected a more efficient and accurate service from your company, particularly after taking the time to provide detailed information and evidence to rectify the situation.
Regrettably, it appears that the repeated mistakes have exhausted my patience and confidence in your ability to fulfil my order correctly. After the numerous attempts to rectify the issue, I am now informed that you do not have the desired product in stock. This news is particularly disappointing, as it signifies a failure to meet my expectations and deliver the item I originally wanted.
Considering the extensive time and effort invested in resolving this matter, I kindly request a full refund for the order. It is clear that the necessary measures were not taken to ensure the accuracy of the deliveries, and it is only fair that I am compensated for the inconvenience and disappointment caused by this entire ordeal.
I trust that you will promptly address my concerns and arrange the refund accordingly. I sincerely hope that steps will be taken to prevent similar incidents in the future, as it is crucial for a company to uphold its commitments and maintain a high level of customer satisfaction.
I eagerly await your swift response and resolution to this matter.
Yours sincerely,
Unique Luxury Design”
“Really need these items fast so chose Tradefit due to the 24hr delivery promise as stated on the site.
Ordered for next day delivery , Royal mail lost the first parcel........re-order for another 24hr delivery Royal mail lost that aswell.
Lost a long standing client due to this.
Client ordered from another site and got them in 24hrs , made me look stupid to be fair.
Got a "instant" refund which took 5 days.
Was also told they would as an apology write me an email for the client I lost stating what the issue was on there part.
" Guess what happend about that "”
Hi Jon
I have tried to call you again this morning to discuss, I have left my details on your voicemail.
Once again I am so sorry about the failures with Royal Mail, as agreed on the phone I did refund you in full right away, however the banking process can take up to 5 days.
With regards to the email, that was sent to you as agreed on 11/05/23 at 08:52. Please check your spam as it may have ended up there and I am more than happy to provide a copy.
Once again apologies, please come back to me when you can.
Lauren
Customer Service Manager
“Products are good, delivery good, but what was outstanding for me was talking to them about items I couldn't order via the website. They combined a just arrived item with a back order item into one invoice and payment, and then into one parcel for delivery. That needed a little bit of creative organisation which was seen as fun rather than nuisance. Wonderful!”
