Hi Oskar
Thanks so much for your feedback and I am glad to hear you were happy with the items and prices.
I can see you ordered 8am Tuesday and had your parcel by 11am Wednesday the very next day, I am not sure we can get much quicker than that ;0) we will certainly try!
Many thanks again for taking the time to share your feedback.
Lauren
Hi Ashley
I am so sorry to read your feedback, I was not aware there was a delay as I have had no calls or messages from you.
I have tried to call you today to explain and offer either a replacement order or full refund. Please come back to me when you have a moment and I would be happy to get it sorted for you.
Thanks Lauren
Posted 2 years ago
Hi Ashley
I have not heard back from you, however I have been informed by the courier your parcel was delivered on 2/5 @ 14.35 signed by Elliott.
Please come back to me if there is still an issue.
Many thanks Lauren
Hi there
I am sorry to read the White screws you ordered were not as White as expected. I have checked the stock here and we appear to have no issues.
If you would like me to replace them please contact me and I can arrange.
Thanks Lauren
“Product arrived very quickly and looks sturdy and well made. I couldn’t find a link to buying the bolts which go with the post holders which was a putty as I would have bought at same time.”
“The service is fantastic. Website super easy to navigate and I thought the price of things was really decent.
Super fast delivery and the product is better than I expected!”
Hi James
I am sorry you feel we have communicated too much, you can of course opt out of any marketing emails but you may miss out on some great discounts.
We do feel its right to keep customers informed and so we always send a confirmation email, a shipping email so you can track your parcel and a VAT invoice for your records.
I will pass along your feedback.
Thanks Lauren
