Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time delivery and good quality print on the products”

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Posted 7 years ago

“Excellent service, with good communication throughout0”

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Posted 7 years ago

“Good communication, very helpful, great product.”

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Posted 7 years ago

“We ordered some badges at short notice for an event, and were very pleased with the result - on time, good quality and very professional service. Thanks to the team at Total Merchandise!”

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Posted 7 years ago

“They have given me an amazing service, making sure that I was satisfied from start to finish and also before placing my order with the final draft. Exactly what we was looking for. Delivery was fast and I will be placing more orders with them in the future. Totally recommended”

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Posted 7 years ago

“Excellent customer service, kept me informed along the way and delivered on time! Our branded pens look very professional, we’re delighted with them. Thank you!”

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Posted 7 years ago

“Excellent customer service (Samantha was extremely professional and helpful), goods all delivered in a perfect state, exactly as ordered. TM managed to deliver my order in a short time span to accomodate my dates of travel, and did it all very professionally.”

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Posted 7 years ago

“Good quality and great service.”

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Posted 7 years ago

“The keyrings were an excellent quality and displayed the company logo well”

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Posted 7 years ago

“Great and quick customer service. Very happy with our branded umbrellas. Thanks to Total Merchandise.”

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Posted 7 years ago

“Great products at a great price. Thanks!”

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Posted 7 years ago

“From the start to the delivery of our goods, we were kept informed of each step. This made it so much easier for us to keep a trace. Laura Pengelly was our contact and she ensured that nothing was done until we had approved it. Delivery was so quick. The Head Teacher thinks the poncho's are fantastic! Well done to all involved!”

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Posted 7 years ago

“TM ensured that the products that were sent to us were of top quality and to a high standard. Great customer service and communications.”

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Posted 7 years ago

“Excellent service- managed to rush through an order for me in a shorter time frame than quoted and delivered a day earlier than expected. Would definitely use again”

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Posted 7 years ago

“Competitive price, good communication, good product and very quick delivery.”

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Posted 7 years ago

“Very efficient service. Notified in advance when order would be delivered and delivery date met. First time customer but will contacting Total Merchandise again for any other items.”

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Posted 7 years ago

“We ordered our branded coffee mugs a bit late and the team managed to have the order delivered and looking PERFECT on time. Thank you Liz for your amazing customer service. Products highly recommended.”

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Posted 7 years ago

“The team were happy to help me make modifications to my order and the finished product is exactly what we were looking for. Would recommend.”

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Posted 7 years ago

“Prompt and efficient response to email queries and fast turn around.”

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Posted 7 years ago

“Thanks to Joanna, we had an order of sashes delivered in a very short time. Despite short notice, TM went out of their way to make sure we had the sashes on time. Thank you.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews