Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and communications.”

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Posted 7 months ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 7 months ago

“Excellent service, although delivery charges are a little high.”

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Posted 7 months ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 7 months ago

“Excellent company to work with.”

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Posted 7 months ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 7 months ago

“fast and efficient plus customer focussed”

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Posted 7 months ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 7 months ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 7 months ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 7 months ago

“Great service very efficient both times I have used their services 👍”

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Posted 8 months ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 7 months ago

“Amazing staff really helpful”

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Posted 8 months ago

We're so glad to hear it, Anne - thank you!

Posted 8 months ago

“Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!”

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Posted 8 months ago

What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.

Posted 8 months ago

“The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise”

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Posted 8 months ago

Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.

Posted 8 months ago

“Brilliant customer service. Thank you!”

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Posted 8 months ago

We're so glad to hear it. Thanks for the 5* feedback!

Posted 8 months ago

“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 8 months ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 8 months ago

“I am delighted with the results and I am impressed with the customer service.”

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Posted 8 months ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 8 months ago

“Very quick service. The items ordered came out perfectly.”

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Posted 9 months ago

Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!

Posted 9 months ago

“Very impressed by the quality of the Lanyards.”

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Posted 9 months ago

We're so pleased to hear it, Phill - thank you!

Posted 9 months ago

“I have worked with Total Merchandise quite a lot over the past twelve months, the pricing is fair, products are good quality and the customer service is outstanding.”

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Posted 9 months ago

We're so glad to hear it, Julie! Thanks fo the 5* review and we look forward to working together again soon.

Posted 9 months ago

“Excellent service, with regular email updates, and quality of badges very good.”

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Posted 9 months ago

Thanks for the amazing review, Hannah - we're so glad to hear that you're pleased with your products!

Posted 9 months ago

“Great product and excellent customer service, the team really helped out with getting our order completed on a tight deadline and with some changes along the way!”

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Posted 9 months ago

We're so pleased to hear it! Thanks for the amazing 5* feedback and we look forward to working with you on another order soon.

Posted 9 months ago

“Great advice and efficient service. Arrived within our very tight timeframe.”

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Posted 9 months ago

We're so pleased to hear it, Louise! Thanks for the 5* review and we hope to work with you again soon.

Posted 9 months ago

“Second time using them extremely happy”

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Posted 9 months ago

We're so glad to her it, Sue - thank you!

Posted 9 months ago

“Supportive and friendly, would highly recommend as the end product was great at a lower cost compared to competitors. I especially liked that their pricing was fully transparent on their website with no hidden fees.”

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Posted 9 months ago

Hi Joanne - thanks so much for the fantastic feedback! We always strive to be as transparent and upfront as possible with our customers, so are delighted to read this. We look forward to working with you on another order soon.

Posted 9 months ago

Total Merchandise is rated 4.8 based on 2,003 reviews