Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.53

4.5 Rating 663 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Always kept in touch with position of delivery. Delivered on time very helpful driver.”

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Posted 1 year ago

“Helpful call immediately after ordering, from someone who recognised that something had gone wrong in placing my order: averted a calamity as the matter was rectified instantly. Should also mention that Tile.Co.uk has selected a very good delivery contractor - prompt, efficient and helpful. Would wholeheartedly recommend to anyone. NB - can’t review products as yet, as they won’t be used for a few weeks.”

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Posted 1 year ago

“Quick, good price, to the point and no pushy e-ads.”

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Posted 1 year ago

“First class”

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Posted 1 year ago

“The tiles I bought, Rustic Barn are excellent. Not sure what else I can review. I bought them online, they arrived on the due date. I had no dealings with the the company.”

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Posted 1 year ago

“We were really pleased with the excellent customer service, well priced products and on time delivery. Would certainly use again.”

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Posted 1 year ago

“Very impressed with the quality of tile as well as customer service given to me. I have been able to request samples that have really supported my project.”

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Posted 1 year ago

“Tiles nice. Delivery appalling. Didn't arrive on the day due. Arrived following day with no notification!! Unable to make contact with delivery company”

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Posted 1 year ago

“Good price, very quick delivery. And the tiles arrived wrapped in inches of protecting packaging, so nothing to complain, really!”

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Posted 1 year ago

“Poor customer service”

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Posted 1 year ago

“Excellent service and great tiles!”

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Posted 1 year ago

“Speedy setvice snd good communications”

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Posted 1 year ago

“Bought 12 square metres paid £44 delivery realised I made a mistake in my calculations needed another 2 square metres still cost me £44 in delivery more than what I paid for the 2 square metres of tiles. Rubbish.”

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Posted 1 year ago

“Absolutely love this tile and it has completely transformed the cloakroom it was used for. I have re-ordered this tile for a second house now and am excited to get it installed.”

Tile.co.uk 5 star review on 17th May 2024

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Posted 1 year ago

“Prompt service and delivery of various samples and the eventual 11m2 of tiles ordered. I would certainly recommend you to anybody.”

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Posted 1 year ago

“The tiles were delivered on a Friday afternoon and when the builders turned up the following Monday and started to unpack the tiles from the pallet, they found that either a whole box of tiles were broken or individual ones within a pack were broken. When I reported the issue to Tile.co.uk, they said that because I had failed to report the issue within 48 hours, they could not replace the tiles. Eventually, they agreed to replace the tiles but wanted photographs of the broken tiles and based on this, they would get three replacements boxes sent out the following day. They never arrived!! When I contacted them again, they changed the goalposts and said that they would need individual photos of all tiles that were broken with a photos of the boxes with each tile from the box. Since two weeks had passed since reporting the problem and with most of the tiles having been unpacked, laid and boxes thrown away, clearly I could not comply with their request. It seems that they carefully craft their story and change goalposts to avoid replacing product that had been delivered as broken to defraud the Customer of product that they have paid for and which should have been delivered intact. I am sure the £4,500.00 we paid for the product would have included insurance!! I finally contacted them again today and they said they never guaranteed to send replacement boxes and are now indicating they will send out one box today. We shall not hold our breath as the frequent lies hold nor more credibility. We have bought tiles previously from other suppliers and where a substantial quantity are delivered on pallets, there are invariably some that get damaged. Other suppliers have replaced damaged tiles without question. If you want to avoid dealing with slippery tile companies, based on my experience, I would recommend avoiding Tile.co.uk at all costs. When you have enough on your hands dealing with a building project, the last thing you need is someone like Tile.co.uk, show lie, prevaricate and change their story continuously. Too much stress and anxiety! Best avoid this crowd!”

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Posted 1 year ago

Hello Ash, thank you for your review. Reviewing your email thread we can see you did indeed send photos showing 5 broken tiles only. When you requested 3 replacement boxes (15 tiles) we did ask for photo evidence as we explained we sell by the tile and not by the box. We do offer either replacements or a refund on any broken tiles received but we require photos showing the total number of tiles. After 2 weeks of waiting for photos from yourself you then asked for an update on the replacements and we have now confirmed 5 tiles will be sent out as replacements due tomorrow. As you have stated we do request orders are checked when delivered and any damages reported within 48 hours with photos so we can make a claim with the delivery company.

Posted 1 year ago

“Love our tiles. Very pleased”

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Posted 1 year ago

“Very good and nice tiles.”

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Posted 1 year ago

“Lovely tiles. They look great on my kitchen floor.”

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Posted 1 year ago

“Beautiful tiles from Tile.co,Uk. The service was great and delivery swift. No problems whatsoever. Thoroughly reviewed. I am living the way my kitchen looks.”

Tile.co.uk 5 star review on 4th May 2024

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Posted 1 year ago

Tile.co.uk is rated 4.5 based on 663 reviews