Hi there
We have been in touch with you to explain this was incorrectly charged by the customs department, and that we would be able to reimburse you for this.
“Couldn’t return an I’ll fitting item despite attempting it about 4 times. Ended up sending me a new label with no instruction on how to use it which then didn’t work anyway”
Hi there
We have responded to all of your emails explaining the reason for this delay.
Unfortunately the cyber attack on Royal Mail meant they couldn't process any international orders, however this has been resolved and your order has been dispatched!
Hi Bruno
I can see we have responded to your emails informing you on the reasons for this delay.
We are working on shipping orders with a different courier, you should hear from us shortly!
Unfortunately there has been nothing we can do in regard to their system being down from this cyber attack.
I do apologise for the inconvenience caused
“I am so disappointed, I have bought from thrifted before and was always so so pleased but I have ordered a coat and a sweater about three weeks ago and still haven’t got my items as they are apparently stuck in Langley. I called customer service and nothing has changed… I hope to get payed back but I am so sad as I was looking forward to receiving the clothes.”
Hi there
I deeply apologise for this.
Unfortunately we don't have access to the couriers internal systems, so this is why we cannot provide ore detailed information on this at the moment.
I do apologise but delay with Royal Mail is out of our control, we dispatched this item next working day as per our dispatch policy found on our website, once it has been handed over to the courier we have limited access to the tacking.
We are hoping for more updates from Royal Mail and that it arrives with you very soon.
“I did not receive my order.
Initially the order took way longer than expected because of the Royal strike, now my status says delivered but I have not received what I ordered.”
“Terrible service. No communication. My order has been in limbo for over a month and no one seems to know where my package is yet I have been charged.”
Hi there,
I am really sorry about this.
I can see we have responded to your emails explaining the reason for the delay being the ongoing postal strikes.
This was marked as in the destination country on Saturday the 7th of January and should be with you soon!
“Worst experience! I don’t usually write reviews but this just didn’t feel right. First time customer, everything from the unexpected wait time to the careless customer service was horrible. Shipping took more than 10 days & when the package arrived it was a size small (I ordered a large) complete waste of $70! More so the way they handled the situation I won’t be a returning customer”
Hi there Anna,
I am really sorry to hear this.
I can see my colleague replied to each of your emails explaining that the delay was caused by the postal strikes here in the UK.
These have been affecting the whole of the UK, as well as all of our customers and unfortunately we have had no control over this. We have done everything our end we can however the delay is solely down to the couriers unfortunately.
Hi there Lewis,
It looks like your parcel has been returned to us by Royal Mail marked as 'return to sender' due to an issue with the shipment.
We will be in touch with more information via email.
Hi there,
I can see my colleague replied to your email to explain the reason for the delay.
I can see your order is now in the US and should be with you shortly!
“I put in the order more than a month ago. It was supposed to be fast shipping. So far the package have not yet been dispatched from their warehouse. Asked for a refund, got assurances instead. 1/10 would not recommend.”
Hi there,
I can see my colleague replied to your emails to let you know that we are having issues with the tracking system not updating as it should.
We confirmed we handed your order over to the courier, however they are not scanning in orders at the usual pace due to the severe backlogs caused by the strike action.
Unfortunately this is completely out of our control and we have been doing everything we can to make sure our customers have a smoother experience, however there has been little we can do to speed this process up.
I can see we replied to your email explaining the reason for this delay.
Unfortunately it is our of our hands and we have been doing everything we can to try snd make this process smoother for our customers.
Hopefully your order will arrive soon!
Hi Carmen,
I apologise for this delay. The current postal strikes here in the UK have caused extreme backlogs and delays, unfortunately these have been entirely out of our hands and there has been little we could do to speed this process up.
I can see your order left the UK on the 6th of January and should hopefully be arriving with you soon.
Hi Nathan,
I apologise for this delay!
The ongoing Royal Mail strikes in the UK have caused extreme delays, and we have been doing everything we can on our end to make this process smoother.
Unfortunately there has been little we can do to speed this backlog up, but please be assured orders are arriving, just much later than we had expected
Hi there,
Your order has been marked as in the customs department. it should be delivered to you shortly!
I apologise about the delay, we have been dealing with strikes in the UK which have caused huge backlogs in getting customers orders out on time.
Hi there,
I can see my colleague has replied to your emails explaining the reason for this delay.
I can see your order was marked as leaving the UK on the 6th of January and should be with you soon!
