Thank you so much for the wonderful 5 star rating, Leeann! We are delighted to hear that you found Thrifted to be such a well set out outlet with very friendly staff too. We appreciate your kind words.
Hi Hunter
I can see we have replied to your emails explaining the reason for this delay being the international attack on Royal Mail
We are trying out best to do what we can from our end however we are sadly very limited as we don't have control over their depots
Hopefully your order arrives soon!
Hi there
We have been in touch with you to explain this was incorrectly charged by the customs department, and that we would be able to reimburse you for this.
“Couldn’t return an I’ll fitting item despite attempting it about 4 times. Ended up sending me a new label with no instruction on how to use it which then didn’t work anyway”
Hi there
We have responded to all of your emails explaining the reason for this delay.
Unfortunately the cyber attack on Royal Mail meant they couldn't process any international orders, however this has been resolved and your order has been dispatched!
Hi Bruno
I can see we have responded to your emails informing you on the reasons for this delay.
We are working on shipping orders with a different courier, you should hear from us shortly!
Unfortunately there has been nothing we can do in regard to their system being down from this cyber attack.
I do apologise for the inconvenience caused
“I am so disappointed, I have bought from thrifted before and was always so so pleased but I have ordered a coat and a sweater about three weeks ago and still haven’t got my items as they are apparently stuck in Langley. I called customer service and nothing has changed… I hope to get payed back but I am so sad as I was looking forward to receiving the clothes.”
Hi there
I deeply apologise for this.
Unfortunately we don't have access to the couriers internal systems, so this is why we cannot provide ore detailed information on this at the moment.
I do apologise but delay with Royal Mail is out of our control, we dispatched this item next working day as per our dispatch policy found on our website, once it has been handed over to the courier we have limited access to the tacking.
We are hoping for more updates from Royal Mail and that it arrives with you very soon.
