Hi Janette,
I can see your order has arrived in the US and should be arriving with you shortly!
I apologise for this delay, we have been dealing with Royal Mail strikes here in the Uk which have caused severe backlogs.
We appreciate your patience with this
“I am not happy at all. We never received the order. I have sent emails regarding this issue but I didn’t receive anything except your order is on its way but yet again I have not received a thing. What kind of business are you bn people running? I want my money back !”
Hey Claudia,
We had advised we have been experiencing ongoing delays due to the severe backlogs caused by Royal Mail strikes.
We can confirm your order was handed over to them, and is in their depots waiting to be sorted.
These strikes are affecting the entirety of the UK, and all of our customers orders. Orders are showing up, they are just taking much longer than we had expected. We are going everything we can on our end to speed this process up, however there is little we can do at this stage as the days are down to the courier.
Hi there,
I sincerely apologise for this delay. I can see my colleagues have replied to all of your previous emails explaining the reason behind this is the severe backlog caused by the Royal Mail strikes in the UK.
Unfortunately there has been nothing we can do to speed this process up, we understand how frustrating this is.
“I bought a fleece in early December, today is December 30th and the package is still in preparation, and there is no possibility of being able to trace it. I have written several times to the assistance and it seems impossible to be able to understand where the package is or to be able to get a refund. Very bad service and a waste of money, I will only change my review when the situation clears up.”
Hi there,
I deeply apologise for this delay. I can se my colleague has replied to your previous emails explaining this.
We have been doing everything we can on our end to speed this process up, however at this stage the delay is entity down to the backlog caused by the strike action.
We understand this is very frustrating, these delays are affecting the whole country.
Please be assured we did hand this over to the courier, however due to this severe backlog it means our bags have been sat in a depot waiting to be sorted.
Please be assured we have seen customers orders being updated in the last few days, so it seems they are finally catching up
Hi there,
I apologise this order was delayed.
There are ongoing strikes in the UK that have caused severe delays with orders arriving.
I deeply apologise about this, we have been doing everything we can our end to speed this process up.
Hi there,
I do apologise you haven't received your order. There have been severe delays due to the ongoing strikes and we have been doing everything we can to speed this process up.
I can see your order has now left the UK and should be with you soon.
“Scammers. Sent different sizes then ordered. Said I could return and get money back. Then emailed saying the sizes are as advertised when quite clearly we're not. Terrible”
“I never received my package and have gotten no updates regarding where it is I was told it was delivered to a certain address and there was no package after weeks of waiting I’m very disappointed and am never buying from this site again I also still want my package that I paid for”
Hey Kellan!
We have replied to our email this morning explaining why the parcel has been returned back to our warehouse, hopefully this clears things up!
Hey Milan,
I can see your order was delivered on Saturday.
We apologise for this delay, courier strikes have caused some delays and these have sadly been out of our control.
We hope you enjoy your products!
Hi Andrea,
Im sorry to hear that! Please check your tracking on the Royal Mail site as it has been marked as delivered this morning. It looks like there was a delay with Royal Mail likely caused by the striking. Please reach out to us if you need help with this!
“Extremely over priced, poor quality (I appreciate the items are old, but this was bad), terrible fit - items clearly stretched, on 3/4 very stretched”
Hi Chris,
We are so sorry to hear that you weren't happy with your order! I have just dropped you an email to see what we can do for you. Hopefully we can get this sorted ASAP!
Hi Rosemarie,
I am so sorry to hear that you are still waiting on this! We dispatched your order on the next working day as per our policy. It looks like there is a delay with Royal Mail as they are currently striking. We completely understand how frustrating this can be as these strikes can affect our small business greatly! Unfortunately, these delays are just out of our hands. Please continue to be patient and hopefully the order wont be too much longer :)
“My order took forever to get to my house, and both items have problems with both items of clothing. I thought I bought a 1/4 zip jacket but it came full and the other item came without a button sowed on it. I will not buy from here again, shipping was way too expensive.”
Hi Jeremiah,
I am sorry to hear about this! It looks like we made a mistake with the category of your jacket - we are so sorry about this. In regards to the shirt, it was listed as 'Condition: Good - Button Missing As Shown' with a photograph showing the missing button. We are so sorry about the shipping fee - unfortunately we have no power over how much the shipping company's charge although we would love to make it cheaper for our customers.
“I bought the three items because my granddaughter asked fir them for Xmas. Very disappointed with the condition. Yes I know they are pre owned but I consider I could buy better at a jumble sale. My granddaughter will be given them but not for Xmas, as a side gift.”
Hi Merle,
We are so sorry to hear that you weren't happy with your items! I have just sent you an email so that we can get this sorted ASAP for you! :)
“So ordered a jacket and a sweater. I returned both but the sweater had a hole in it and it was not written in the condition. So I had to return it on my own cost, at the end I paid the same amount for the shipping as for the sweater, sorry but I will never buy there again.”
