“Product (Levi Jeans) weren't size stated when they arrived,at least 2/3 sizes too small on the waist,I returned item same day,took ages to receive refund,not happy with refund as I bought product in the sale and paid postage,total £16.98,total refund was £8.75!! I can assume they deducted both lots of postage without telling me .not a good way to run a business.i'd advise against using this shop.”
Hi there
Information on our returns policy can be found on our website, this states that all customer are liable for any returns fees. If we have made an error with the listing we can waiver this fee, however if we have not been informed of this by the customer we are not able to do so if we are unaware.
We advised we are an extremely small team and have been trying our best to process returns as fast as we can, we apologise for the delay and inconvenience caused.
Hi there,
Unfortunately we have been experiencing delays with customers orders due to them backlog caused as a result of the Royal Mail strikes.
Unfortunately these have been entirely out of our hands
I can see your item has been released for customs on the 7th of January and should be with you shortly.
“I placed an order on December 9th and still haven’t received it. When I contacted them they were not able to tell when I will be getting the two items I ordered as a Christmas present for my son, who was the one who told me about this site. Now I know I won’t be ordering again.”
“I ordered two pair of men’s sweatpants both size large, and one pair was fine and the other pair were very short. Probably should not have been sold, very unhappy.”
“Ordered 2 items both disappointing-
One was a fleece sized but with no additional description. I found it by searching ‘Men’s’ but a Woman’s fleece arrived and thus the wrong size.
The second, a shirt, arrived with 2 marks on it. These were marked by stickers on arrival but nothing in the description and the shirt was unusable as a gift.
Clearer labelling would have helped as I would not have ordered in the first place and would not have incurred return fees.
Wanted to support but won’t use again.”
Hi there,
I am really sorry about this.
I can see that the Carhartt t -shirt was listed correctly, the 3rd image clearly showed the item faults sticker, as well as the item condition being listed as 'Good - marks on front and sleeve as shown'
I deeply apologise the fleece has come up incorrectly sized, please reach out to us at theteam@thrifted.com and we can help further!
“I would like to write a review but my order hasn't been shipped yet and with no explanation why. It has been 10 days and I would at least expect an email as this was a birthday gift. I thought ordering a birthday gift 20 days before would give me enough time. Please resend the review request once I receive the product.”
Hi Karsen,
Your order was shipped on the 17th of November - the next working day as per our policy :) Please check your emails for your tracking number. We are so sorry to hear there has been a shipping delay, unfortuantely we have no control over delays from the shipping company's - although we would love to speed them up! Hopefully it will be with you soon :)
Hi James,
Im sorry to hear this! I don't see any emails from you about this im afraid? I have just dropped you an email explaining what to do - please let us know if you need any further help :)
“Charged me 100$ for shipping, didn’t send it for 2 weeks, until I enquired where my order was, thrusted replied that they messed up the pricing for the shipping. Had to pay an extra 70$ for the adjusted shipping, which wasn’t my mistake, it was thrifteds.
- wouldn’t buy from you again. Also you send to many emails about reviews.”
Hi Lewis,
We are so sorry about this! We have recently switched up our shipping options to improve customer experience and avoid such expensive costs! We hope you loved your order :)
