Hi there,
I apologise for the shipping delay, we have been dealing with postal strikes here in the UK which caused severe delays, unfortunately this was out of our hands.
Please email us at theteam@thrifted.com if we can help further!
Hi there,
I can see this order arrived on the 5th of January.
I deeply apologise for the delays, the delay has been caused by ongoing strike action, unfortunately this has been completely out of our hands.
Hi there,
I apologise for the delay, we have been dealing with ongoing delays due to the Royal Mail strikes.
Unfortunately this has caused a huge backlog in there depots and it means customers orders are taking a lot longer to arrive the expected.
We are doing everything we can on our end to speed the up, however there is little we can do at this stage.
“Hello,
I ordered two items, some pants and the fleece, the pants were very nice and as discribed. But the fleece was supposed to be 2XL but it was pretty much M sized so i couldn’t even wear it. And the order took about a month to arrive…”
Hi there!
I deeply apologise about the delay, we have been dealing with severe delays and backlogs caused by the Royal Mail strikes.
Please feel free to reach out to theteam@thrifted.com and we would love to help more with the sizing issue.
Hi,
We have been dealing with severe delays caused by ongoing Royal Mail strikes.
I can see your order arrived on the 4th of January and we hope you enjoy!
Hi there,
I apologise there was a delay getting the order to you, we have been dealing with ongoing strikes which caused severe backlog.
I am glad it arrived with you and you enjoy your items!
Hi there,
I deeply apologise for this delay. There has been severe backlog caused by Royal Mail strikes.
I can see this was delivered on the 31st of December!
“I paid for 4-5 day shipping. It took 3 weeks to arrive. Also, the item I ordered came in the wrong color. I understand, what I got has been discontinued and I feel lucky to have even found it. However, I wish I received what I ordered, as it is a gift and not for myself. Very thankful to have found this but if their courier is so unreliable you'd think they would outsource!”
Hi Jessica,
We're so sorry that you weren't happy with your order. I have just sent you an email in regards to the colour of the item as it seems that something may have gone wrong there. In regards to the shipping, you do apologise for the wait, Unfortunately, Royal Mail strikes are just out of our hands im afraid. We do offer shipping with Fedex as well :)
“Ordered a pair of Carhartt carpenter jeans and they came with a slight yellow stain on the front. However, it wasn’t noticeable enough to make me send them back for the price that was payed.”
Hi Jake,
I can see that your item was listed as 'CONDITION: good - small mark on front.' with a photograph showing the mark being pointed out with a sticker which is our usual procedure. I am sorry that you were not happy with the condition of the item!
Were sorry to hear this!
Unfortuantely there have been ongoing strikes which are causing delays and are out of out control, we understand it is frustrating for everyone
