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TH March & Co. Limited Reviews

4.9 Rating 297 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company with highly efficient staff who are also friendly and helpful. I could not fault the service they provided for me at a stressful time. Recommend unreservedly Thank you”

Posted 9 months ago

Dear Sonia We're pleased you feel that TH March are an excellent company, and it's nice to receive your compliments about our highly efficient, friendly and helpful staff. We will be sure to pass this feedback on. It is really pleasing to hear that the service the team provided was able to support you during an understandably stressful time. Thank you for recommending us "unreservedly" and for taking the time to write this 5 star review. Kind regards Nat at THM

Posted 9 months ago

“TH March were excellent in handling my claim for my lost wedding ring. I provided them all of the details, and got a response back in a couple of days confirming that a new ring would be made for me at no cost to myself. TH March were excellent throughout the process, and I thoroughly recommend them!”

Posted 9 months ago

Dear Michael Thank you for telling us about your recent claim experience. It's great to hear you felt the team were excellent throughout the process, and we're pleased you would recommend us! We're grateful for you taking the time to write this 5 star review. Kind regards Nat at THM

Posted 9 months ago

“Staff showed compassion and empathy when I lost a bracelet which had belonged to my mum. The claim process was very quick and professional from start to completion.”

Posted 9 months ago

Dear Elizabeth Thank you for taking the time to provide feedback on your recent claim in relation to your precious item. It's good to know that the claim felt quick and professional throughout, and we are pleased our team's compassion and empathy helped during this difficult time. We appreciate your 5 star review. Kind regards Nat at THM

Posted 9 months ago

“Excellent customer service and took all the stress out of my ring replacement. Would highly recommend”

Posted 10 months ago

Dear Jamie We appreciate you taking the time to provide feedback on your recent claim experience, and are pleased all the stress was taken away thanks to the team's excellent customer service. It's great to hear you also say you would highly recommend us. Thank you for your 5 star review. Kind regards Nat at THM

Posted 9 months ago

“No hassle claim for lost earring”

Posted 10 months ago

Dear Sabrina It's great to hear you praising our no hassle claims service following your recent experience concerning your lost earring. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 10 months ago

“TH March handled my claim excellently. They were quick, helpful and I couldn't fault them from start to finish. I would certainly recommend and will continue to use them moving forward.”

Posted 10 months ago

Dear Rob We're delighted to see your comments about how we at TH March handled your claim excellently and without fault. We're pleased we could be there for you when you needed us and that you appreciated our quick, helpful service to the point you would recommend us to others and remain a client yourself too. Thank you for your 5 star feedback. Kind regards Nat at THM

Posted 10 months ago

“Very nice lady great customer service.”

Posted 10 months ago

Dear Andrew Thank you for your comments about the "very nice lady" in our team with the great customer service, we'll be sure to pass this feedback on to her! We appreciate you taking the time to provide your 5 star feedback. Kind regards Nat at THM

Posted 10 months ago

“Jade was great, very patient and explained what I should do very clearly”

Posted 10 months ago

Dear Elspeth Thank you for taking the time to provide your 5 star feedback. We're delighted that we were able to be there for you when you needed us, and we appreciate your comments about Jade's patient manner and explaining the process clearly. Kind regards Nat at THM

Posted 10 months ago

“Claire was so lovely and very helpful! Everything was arranged with ease. She was professional and helpful.”

Posted 11 months ago

Dear Katie Thank you so much for your 5 star rating of TH March and for your comments about Claire being so lovely and very helpful and professional throughout arranging your insurance. We are delighted you felt that everything was arranged with ease. Kind regards Nat at THM

Posted 11 months ago

“Amazing company. Michelle who was dealing woth my case was very professional & helpful. My claim was settling in a timely matter & had no issues at will. Would highly recommend.”

Posted 11 months ago

Dear Kirsty What a lovely compliment; we are delighted about you calling us an amazing company. It's great that you would highly recommend us, and no doubt your comments about your claim being settled without issue, and the team being very professional and helpful will certainly help other customers when they consider the merits of arranging insurance through TH March. We'll be sure to pass your comments on to Michelle and the team. Thank you for taking the time to provide your 5 star feedback. Kind regards Nat at THM

Posted 11 months ago

“Great customer service!”

Posted 11 months ago

Dear Michelle Thank you for taking the time to provide your 5 star feedback on your experience with TH March. We appreciate your comment about our great customer service and are glad we could be there for you when you needed us. Kind regards Nat at THM

Posted 11 months ago

“We have had our insurance with TH March for approx 15 years and luckily never needed to claim, however unfortunately we had to claim for a repair in March. We were extremely impressed with the whole process between our jeweller and TH March, which from submission of claim to authorisation to repair was quick and stress free.”

Posted 11 months ago

Dear Jill Thank you for your loyalty all these years. It's great to hear you were extremely impressed with the claim process, and it is music to our ears to hear customers saying a claim was quick and stress-free. Thank you for your five star feedback. Kind regards Nat at THM

Posted 11 months ago

“From my initial contact to the completion and settling of my claim, the communications and information from the TH March representative Jade, was straight forward and comprehensive. Fantastic service.”

Posted 11 months ago

Dear Martin We are pleased your claim is settled and really appreciate you providing feedback about the straightforward and comprehensive communications and information and fantastic service from Jade from start to finish. We'll be sure to pass this on to the team. Thank you for the five star feedback. Kind regards Nat at THM

Posted 11 months ago

“5* Excellent customer service and great communication”

Posted 11 months ago

Dear Terence We are so pleased to hear that you appreciated the 5 star excellent service and great communication from our team. We'll be sure to pass your feedback on to them. Thank you for taking the time to provide this 5 star rating. Kind regards Nat at THM

Posted 11 months ago

“Very helpful customer service would recommend👍🏻”

Posted 11 months ago

Dear Alex We're pleased you would recommend us and that you appreciated our very helpful customer service. Thank you very much for the thumbs up and the 5 star review. Kind regards Nat at THM

Posted 11 months ago

“We have insured with T H March for a number of years and always found the process easy. Recently we had loss/damage to a piece of jewellery and had to make a claim. We called the company to guide us through the process and Steph was extremely helpful in advising us how to process the claim. We completed a claim form, took a photo and obtained a repair estimate. Everything was submitted by email. After a couple of follow up questions the claim was approved. March settle the bill directly with the repairer. The whole process from claim submission to approval took just one week. We highly recommend March for jewellery insurance ad we are very impressed with their claims process.”

Posted 1 year ago

Dear Brenda It is music to our ears to hear you've insured through us for years and always found the process easy, as we try very hard to ensure a comfortable journey all round when it comes to arranging insurance and making a claim. We are committed to helping guide our customers when they need us - often all the more useful throughout the claim process - and it is lovely to hear you mentioning about Steph being extremely helpful during your recent claim. We'll pass that feedback to the team. We are particularly grateful for your description of the claim process too, as it's feedback like this that other customers (or those not yet customers) can read and be reassured that we deliver on what we promise in TH March's company Vision and Mission. Most of all, we are delighted your claim was all sorted to your satisfaction even to the point of leaving you "very impressed"! Thank you very much for your five-star review and for highly recommending us. Kind regards Nat at THM

Posted 11 months ago

“Great communication and response.”

Posted 1 year ago

Dear Adolfo It's great to hear that you appreciated our team's great communication and responses, and we thank you for taking the time to provide 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Very prompt service from Michelle in making the claim for rigging damage on my boat. Got response from insurance company within 3 hours. Kept me in touch all the way through. Definitely 5 star performance.”

Posted 1 year ago

Dear Ian Thank you for taking the time to leave this generous 5-star review. It is an important part of TH March's mission to provide dedicated supporting during a claim, so it is pleasing to hear you acknowledge the very prompt, 5-star service from Michelle, and that you felt updated to your satisfaction all the way through your claim. The team will be delighted to read your feedback. Kind regards Nat at THM

Posted 1 year ago

“Lost an expensive watch, Steph was brilliant, very professional and very helpful in helping me sort my claim, would definitly recommend and will use in the future for any other jewellery/watches, cant thank them enough”

Posted 1 year ago

Dear Alex We would like to thank you for taking the time to leave us this 5-star feedback and for your recommendation of our services to others. Your comments about Steph being brilliant, very professional, and very helpful in concluding your claim are really great to hear and we know that she and the team appreciated them too. We're glad your claim was sorted to your satisfaction and are delighted that you trust in our services for any other valuables in future too. Kind regards Nat at THM

Posted 1 year ago

“I was found the company very professional and were able to guide me through my claim.”

Posted 1 year ago

Dear Mrs Gibsin Thank you for leaving this great 5-star review and for letting others know about your recent experience with us. It's our mission to give customers dedicated support during a claim, so we appreciate your comments about finding us very professional and that you felt we guided you through your claim. The team will be pleased to see this feedback. Kind regards Rebecca at THM

Posted 1 year ago

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TH March & Co. Limited is rated 4.9 based on 297 reviews