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TH March & Co. Limited Reviews

4.9 Rating 298 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 298 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was found the company very professional and were able to guide me through my claim.”

Posted 1 year ago

Dear Mrs Gibsin Thank you for leaving this great 5-star review and for letting others know about your recent experience with us. It's our mission to give customers dedicated support during a claim, so we appreciate your comments about finding us very professional and that you felt we guided you through your claim. The team will be pleased to see this feedback. Kind regards Rebecca at THM

Posted 1 year ago

“Friendly, efficient and value for money insurance on my watches - I’d recommend TH March to anyone who has watches or jewellery to insure.”

Posted 1 year ago

Dear David Thank you for taking the time to provide your comments and for recommending us to those who need to insure their watches or jewellery. We are pleased to hear that you appreciated our friendly and efficient service and that you feel that our insurance offers value for money. We're here to help, should you ever need us in future. We appreciate your 5-star feedback. Kind regards Nat at THM

Posted 1 year ago

“Quite simple a brilliant company to insure your valuables . Unfortunately my wife lost her bracelet Michelle Hayward my case handler was first class. From the start of the claim to the end Michelle was extremely Patient , helpful and understanding in a stressful time for us. The claim didn't take long and with Michelles help we were very happy that TH March paid for a new replacement . I soon realised that most of the Jewellers in my town are insured by TH March for obvious reasons! I would highly recommend this company and I won't be going anywhere else to insure my valuables that's for sure.”

Posted 1 year ago

Dear Jason Thank you for taking the time to leave this fantastic review and for recommending our services to others based on your positive claims experience with us. We will always be grateful to hear a customer describing us as a brilliant company. We are pleased to hear that you found Michelle’s first-class service, patience and understanding helpful during a stressful time for both you and your wife and that you felt the claim was processed quickly for you. She and the team were delighted to hear your feedback. Thank you also for the mention in your feedback of our partnerships with jewellers near you, it is so kind of you to comment about us being the obvious choice for their insurances - we have been specialising in jewellery insurance since 1887, so when customers acknowledge us in this way it really is gratifying. We are thrilled that you put your trust in our service and will continue to do so. Kind regards Rebecca at THM

Posted 1 year ago

“I literally couldn't fault TH March. I lost my engagement ring which I was absolutely devastated about but the whole process of getting a replacement was so straightforward and everyone I dealt with was more than helpful. I couldn't recommend them enough to anyone getting their jewellery insured. Thank you so much again.”

Posted 1 year ago

Dear Jody Thank you for very much for the feedback; being described as faultless is incredibly high praise. We understand how devastating it is to lose a precious item, and are glad we can be that experienced helping hand to make things right again. It is nice to hear you felt the process was straightforward and the team more than helpful, as we do aim for the claim experience to be as hassle-free as possible. We appreciate your 5-stars and your recommendation to others. Kind regards Nat at THM

Posted 1 year ago

“I can't praise TH March enough for how they handled my recent claim. They took what was an emotional situation , loss of engagement ring, and dealt with it quickly and efficiently, hence minimising the stress and impact. Delighted that I am covered with them.”

Posted 1 year ago

Dear Alexa Thank you for your 5-star review following your recent claim for your lost engagement ring. We are very pleased to hear that you are delighted to be covered with TH March. It is really positive to hear that our team minimised the stress of the situation, working quickly and efficiently to conclude your claim. Your praise will be shared with the team. Kind regards Rebecca at THM

Posted 1 year ago

“Jayde Bassett, the claims handler provided amazing customer service throughout my whole claim. Her patience and persistence throughout was very much appreciated as we were waiting upon a third party airline to provide the necessary information that took months to receive. Thank you”

Posted 1 year ago

Dear Emma Thank you for leaving us this 5-star review. We really appreciate you taking the time to share your feedback with others. We are delighted to hear that you appreciated Jayde’s amazing customer service and her patient and persistent approach in handling your claim. We have let her know about your kind words. Kind regards Rebecca at THM

Posted 1 year ago

“I was mugged outside my door and my watch was stolen I was in a very dark place for quite a while Police inquiries, statements etc which were very stressful The insurance claim from TH March was the least stressful I received the highest standard of professional care, which was courteous, empathetic and very understanding The claim was dealt promptly with no delays or undue stress to me Oliver and Michelle and the rest of the staff did a wonderful job”

Posted 1 year ago

Dear Ananda We were sorry to hear about the situation surrounding the loss of your watch, it must have been a very distressing time for you. We sincerely hope that you are feeling much better, and that conclusion of the claim brought some comfort to you. Thank you for the high compliment about the claim process with TH March being the least stressful part of your experience. It is our mission to provide dedicated support during a claim, and we aim to make the process as hassle-free as possible. To hear your comments on the claim being dealt with promptly with the usual courteous, empathetic, high standard of professional care from the team is gratifying, and we will be sure to let Oliver and the rest of the team know. We appreciate you taking the time once again to provide this 5-star feedback. Kind regards Nat at THM

Posted 1 year ago

“Jayde was very helpful and courteous when handling my claim, great company.”

Posted 1 year ago

Dear Marco It is great to receive 5-star feedback from customers, particularly when it comes to the claim experience. We're delighted to hear you describing us as a great company, and mentioning about our helpfulness whilst handling your claim, and will be pleased to pass your comments on to Jayde and the team. Kind regards Nat at THM

Posted 1 year ago

“Prompt, courtesy and extremely professional service. Kind, understanding and empathetic agents. A very stressful situation for me was immediately defused by the TH March staff and made the entire process stress free Thank you Oliver, Michelle and team”

Posted 1 year ago

Dear Dr Gankande Thank you for taking the time to provide this 5-star review. We are really appreciative of your kind words on your recent experience with us about our team's prompt, courteous and extremely professional service. It is especially important for us at TH March that customers reach a kind, understanding voice of empathy at such a stressful time, so we are glad to see you reporting this back to us and will be sure to let Oliver, Michelle and the team know about your positive comments. Kind regards Nat at THM

Posted 1 year ago

“I lost a ring of great sentimental value; and had several sleepless nights and hours of anguished searching before contacting THM and putting in a claim. The people I spoke to were so very helpful and calming when I must have sounded like a headless chicken! Michelle and Stephanie....thank you! One piece of advice I will forever follow: take photos of your precious things!”

Posted 1 year ago

Dear Mrs Waddington The loss of a precious item, as you have said, can cause so much anguish. It's nice to hear that, for you, we were the calming voice of help at a difficult time like this. Michelle and Steph will be delighted to hear these comments. Thank you for the five star feedback and also for the very useful advice for others to follow. Kind regards Nat at THM

Posted 1 year ago

“I’m extremely pleased with the service from everyone I’ve spoken to at THMarch. This was my first time insuring a personal item and I’m so grateful I did. Thank you for all your help”

Posted 1 year ago

Dear Michelle We are delighted that your feedback mentions you were extremely pleased with everyone’s service that you interacted with here at TH March and are glad we were able to be there for you when you needed us. It's great to hear that your first experience of insuring a personal item was positive and hopefully others will find this feedback refreshing too. Kind regards Rebecca at THM

Posted 1 year ago

“Amazing service! They don't mess you around, got the stone in my ring replaced quickly.”

Posted 1 year ago

Dear Rachel Thank you for leaving us this 5-star feedback and for sharing your experience with others. We are glad to hear that you were satisfied with your claims experience with us and that you found our service helpful for you at a stressful time. Kind regards Rebecca at THM

Posted 1 year ago

“Really efficient and helpful process. Excellent customer service, and took the hassle out of everything completely”

Posted 1 year ago

Dear Ed Thank you for taking the time to leave your feedback on your recent experience with us. We are pleased to hear that our process was really efficient and helpful for you and it is so great to hear we were able to take the hassle out of everything for you. Kind regards Rebecca at THM

Posted 1 year ago

“Best decision ever choosing to insure my partners engagement ring. When we came back from a night out and realised the diamond was missing, we were worried but T H March and Steph in particular were amazing and reassured us not be stressed. Always kept us in the loop right till we got a replacement ring. I couldn’t thank Steph and the team anymore, highly recommend”

Posted 1 year ago

Dear Athavon It is so great to hear when a customer explains to the world why it's such a good decision to insure the things precious to us. We really appreciate you taking the time to leave this 5 star review and for sharing your positive claim experience with others. We are very glad to hear that you felt kept in the loop and reassured by Steph and our team at a stressful time. Thank you for highly recommending us. Kind regards Rebecca at THM

Posted 1 year ago

“We have a flood in store and they acted swiftly & professionally. They helped ease such a stressful two month period and I’m so grateful for their help.”

Posted 1 year ago

Dear Dino Thank you for taking the time to leave this 5 star review on your recent experience with us and for sharing your feedback with others. We are so pleased to hear that you felt we acted swiftly and professionally and that we were able to ease things for you, especially through such a stressful time. We are always happy to help. Kind regards Rebecca at THM

Posted 1 year ago

“TH March have been a pleasure to work with. I worked with Steph for a much loved piece of jewellery. She has been extremely understanding and helpful at a very stressful time for me. They have met over and above my expectations - I would recommend TH March without question and will continue to use them for my valuable jewellery. Thanks so much Steph and TH March Chris xx”

Posted 1 year ago

Dear Chris It is so lovely to hear you found us a pleasure to work with, in spite of this being a stressful time for you. We are delighted you mentioned that we exceeded your expectations and we feel privileged to hear that you would recommend us "without question". Thank you for your kind words about Steph and the team being helpful and understanding during this claim, we will be sure to let them know. We thank you for taking the time to write a 5 star review and are pleased that you would like to continue using our services for protecting your valuable jewellery. Kind regards Nat at THM

Posted 1 year ago

“Jayde Bassett with whom I dealt for a claim for repairs on my Rolex watch which was comprehensively smashed when it was dropped on a very hard surface. Her advice was excellent, she organised for payment direct to the Rolex agents and could not have been more helpful.”

Posted 1 year ago

Dear John Thank you for leaving a 5 star review about your recent claim experience with us. It's great to see your feedback about Jayde providing you with excellent advice and a lovely comment that she could not have been more helpful. We will certainly let Jayde know about what you have said and are grateful that your feedback helps inform other customers how straightforward claims can be. Kind regards Rebecca at THM

Posted 1 year ago

“Excellent service - my claim was dealt with very efficiently. All of my emails were responded to swiftly and courteously by Jade and Stephanie who were exceptionally helpful.”

Posted 1 year ago

Dear Susan We are very pleased to hear your feedback about Jade and Stephanie being exceptionally helpful during this time, responding swiftly to your emails with excellent and efficient service. We hope this positive claim experience with us has given you peace of mind, and thank you for taking the time to leave this 5 star review. Kind regards Rebecca at THM

Posted 1 year ago

“I recently had to claim for a watch (after it was stolen) and I cannot rate TH March highly enough. They were supportive, professional and efficient throughout. After a rather unpleasant experience in having the watch stolen I was worried that the claim process would be challenging and difficult but it was the complete opposite. So grateful to the team for their support!”

Posted 1 year ago

Dear AD We are sorry to hear that the loss of your item was through such unpleasant circumstances, but glad we helped to ensure your experience with us throughout the claim process wasn’t challenging or difficult. Thank you for taking the time leave this positive review and highly rating our team’s supportive, professional and efficient service. Kind regards Rebecca at THM

Posted 1 year ago

“We have had insurance with them for 7 years now and when we needed them they were both helpful and accommodating. Would highly recommended if you want peace of mind”

Posted 1 year ago

Dear Tom Thank you for your 5 star review and your continued trust in our service for the last 7 years. It is great to hear you say that you found the TH March team to be helpful and accommodating when you needed us. We always strive to bring our customers peace of mind, so we are pleased you feel this way and thank you for the recommendation. Kind regards Rebecca at THM

Posted 1 year ago

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TH March & Co. Limited is rated 4.9 based on 298 reviews