TheUnderFloorHeatingSite Reviews

Name: TheUnderFloorHeatingSite
Address: 12 The Square, MARKET HARBOROUGH
Rating: 4.76

4.8 Rating 97 Reviews

95 %

of reviewers recommend TheUnderFloorHeatingSite

Company Reviews

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Phone:

08432890588

Email:

sales@theunderfloorheatingsite.co.uk

Location:

12 The Square
MARKET HARBOROUGH
LE167PA

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very helpful with queries. The only place I could get the correct valve quickly !”

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Posted 2 years ago

“Ordered a pipe debuting tool Delivery was on time Many thanks”

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Posted 2 years ago

“Straight forward ordering and delivery”

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Posted 2 years ago

“Great price Great service Fast delivery Highly recommend”

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Posted 2 years ago

“Really good service!”

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Posted 2 years ago

“From the initial phone call to delivery the company and people provided a good service and met my expectations”

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Posted 5 months ago

“Not put the heating system in, so waiting to see all works”

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Posted 7 months ago

“Great but it could have came with some handy tips on how to lay! it what are the best adhesives to use ! Just a handy leaflet 👍👍👍”

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Posted 7 months ago

“Parts were good and did the job well, arrived in good time. Delivery costs were quite expensive”

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Posted 11 months ago

“My order was promptly dealt with and despatched. Excellent service”

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Posted 1 year ago

“Great Service, arrived quickly but order was split arriving a few days later”

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Posted 1 year ago

“good site easy to use”

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Posted 1 year ago

“The packaging was very poor !! The math was slightly damaged !!”

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Posted 8 months ago

Dear Yordan so sorry to hear that the packaging was poor and your matt was slightly damaged. This is the first we time we have been made aware of this issue in your review as we have had no email or call from you - because if we had we would have rectified immediately. We have emailed you separately now on this matter.

Posted 8 months ago

“The instructions are not comprehensive & 45 minute wait on the phone is too long. Once through the help was good, if I can solve my issues using e mail, that would be so much more effective. Btw I have tried the call line 3 times before waiting list was 10th,11th & 17th on vary days/ times, this must tell you something”

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Posted 1 year ago

Hi Robert. We have checked our records, email and phone logs and cannot find anything from yourself regarding issues with your order, just you original order itself. Are you sure you are not getting us confused with someone else or were you calling the support line for the branded item you purchased from us? Our receptionists are very good and we normally respond to any messages left within 1-2 hours maximum. Please do call us or email us with any more issues or concerns on your order as we want to help. 01858874974, sales@theunderfloorehatingsite.co.uk - ask for Chris

Posted 1 year ago

“New to product....I was not asked during the design where the power source was...this caused problems during install...”

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Posted 1 year ago

“Their price match promise is a load of rubbish. I decided to use their CAD design service with the piece of mind that I can order my system from them for the best price and claim back my £50 fee. Then when I found the exact same products for cheaper online by one of their competitors, I was told “they can’t match that price”. Even thought it ticked all the boxes on their “no quibble” “promise”. I even had to get a new design made by someone else because they wouldn’t even plan my pipes around my kitchen layout which made the design useless. When I asked about a refund for the original £50 I just get ignored. I would stay clear of this company at all costs. There are much better, professional and cheaper sites which sell the same stuff. Not hard to find”

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Posted 1 year ago

Hi Joe. Sorry you feel this way about our service. Our price match promise has to stop somewhere and the example prices you came to us were less than our cost price so in this instance we could not match - we did however offer you our best price match of 10% off our prices. Our design service is always refundable with orders over £500 as it clearly states and because our price match was not accepted you went elsewhere with the design we had done for you which is fine as you had paid for it - no adjustment to the design was requested as you did not want to progress with a further order over £500 to qualify for the design refund.

Posted 1 year ago

“What I ordered was not the same In the image. I was expecting a better quality product. Won’t be using them again”

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Posted 1 year ago

Hi Ian. We are sorry you felt our tacker gun did not meet your quality expectations we have not had any complaints on this product previously having sold a large volume of them. We had sent you instructions for returning your item but had no response.

Posted 1 year ago

TheUnderFloorHeatingSite is rated 4.8 based on 97 reviews