TheUnderFloorHeatingSite Reviews

Name: TheUnderFloorHeatingSite
Address: Offices4-5, 12 The Square, Market Harborough, MARKET HARBOROUGH
Rating: 4.76

4.8 Rating 116 Reviews

96 %

of reviewers recommend TheUnderFloorHeatingSite

Company Reviews

Metrics

Info

4.8

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01858874974

Email:

sales@theunderfloorheatingsite.co.uk

Location:

Offices4-5,
12 The Square,
Market Harborough
MARKET HARBOROUGH
LE167PA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their price match promise is a load of rubbish. I decided to use their CAD design service with the piece of mind that I can order my system from them for the best price and claim back my £50 fee. Then when I found the exact same products for cheaper online by one of their competitors, I was told “they can’t match that price”. Even thought it ticked all the boxes on their “no quibble” “promise”. I even had to get a new design made by someone else because they wouldn’t even plan my pipes around my kitchen layout which made the design useless. When I asked about a refund for the original £50 I just get ignored. I would stay clear of this company at all costs. There are much better, professional and cheaper sites which sell the same stuff. Not hard to find”

Helpful Report

Posted 2 years ago

Hi Joe. Sorry you feel this way about our service. Our price match promise has to stop somewhere and the example prices you came to us were less than our cost price so in this instance we could not match - we did however offer you our best price match of 10% off our prices. Our design service is always refundable with orders over £500 as it clearly states and because our price match was not accepted you went elsewhere with the design we had done for you which is fine as you had paid for it - no adjustment to the design was requested as you did not want to progress with a further order over £500 to qualify for the design refund.

Posted 2 years ago

“What I ordered was not the same In the image. I was expecting a better quality product. Won’t be using them again”

Helpful Report

Posted 2 years ago

Hi Ian. We are sorry you felt our tacker gun did not meet your quality expectations we have not had any complaints on this product previously having sold a large volume of them. We had sent you instructions for returning your item but had no response.

Posted 2 years ago

TheUnderFloorHeatingSite is rated 4.8 based on 116 reviews