Thetford Carpet Warehouse Reviews

Name: Thetford Carpet Warehouse
Rating: 4.97

5.0 Rating 271 Reviews

100 %

of reviewers recommend Thetford Carpet Warehouse

Company Reviews

Metrics

Info

5.0

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Thetford Carpet Warehouse:

We are an independent family run business retailing in carpet, vinyl and luxury vinyl tiles.

We offer a free estimate, planning and a Home Choose service. Please call us on 01842 760598 to book your appointment.

Our professional installers will complete your flooring purchase to the highest of standards.

Just need flooring? No worries as delivery is available.

Have old carpet down? We can sort that too and leave you with nothing to worry about except where to put your sofa!

Visit Website

Phone:

01842 760598

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Thetford Carpet Warehouse 5 star review on 9th June 2023

Katrina

Thetford Carpet Warehouse 5 star review on 18th May 2023

Becky

Thetford Carpet Warehouse 5 star review on 22nd February 2023

Madeline

Anonymous

Anonymous // 01/01/2019

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“We were very happy with the attentiveness of each person we met from Thetford Carpet Warehouse, from our initial visit to the showroom, the home visit and the actual fitting of our flooring. Everybody made special efforts to meet our deadline. We're delighted with the whole job.”

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“Great job start to finish, very professional and competitive on price. Brett came to ours on his day off to measure as we were on a tight deadline. Everything fitted with great care and attention Thank you”

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“""Great service!!! Highly recommend!!!”

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HI Richard, many thanks for your business and your enthusiastic feedback! We hope to see you again soon :)

“We had already approached 3 other carpet suppliers and received quotes for carpets ranging from £10/£18 a square meter totaling between £380/£450. When I worked out the size I realized that all the carpets we were offered were 4mtr wide when we only required 2 mtr width. Thetford carpet warehouse were the only ones that told us it was possible to buy carpets in that width. Although the carpet was more expensive meter wise (£20 a mtr) the cost including underlay was £280!!!!!. So we got a better quality carpet but it cost us less. Thank you for your advice, the carpet looks fantastic”

Helpful Report

Good morning Mrs Smith, so pleased that we were able to get you a carpet which was much more cost effective for you and didn't leave you with enough waste to do your new extension twice over! lol If we can help in the future at all, please do not hesitate to give us a call :)

“Problems encountered were addressed. Good quality products at a reasonable price.”

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Hi Sarah, thanks for your review and we are pleased that you were happy with the savings had in our half price remnant sale!

“Extremely helpful and polite, always a first class service. I wouldn't use anybody else. thank you.”

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Ahh thanks Mr Snow, many thanks for your return custom, it's always much appreciated and we hope to see you again soon :)

“Excellent advice and assistance when choosing my carpet.Very personable staff.”

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Good morning Mrs Norton, thanks so much for your positive review. We always like to treat our customers how we like to be treated so we are not pushy in the slightest and each and every customer is an individual to us, not just an invoice number like you may find with big companies. We take our time with everyone and will always give our honest advise :) Thanks for your business with us and if we can help at all in the future please do not hesitate to give us a call :)

“Fitters where very good in moveing items for me &customer service very good”

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Thanks Mr Hassey for your business with us and we hope that you are feeling better. If we can be of any help in the future please just give us a call.

“Thetford carpet warehouse service was excellent from the moment we went in. We went in for a quote for our living room, ended up having lounge, hallway, stairs and landing done. Gemma was so helpful. And Brett came to do the quote and measuring the very next day. Amazing prices and superbly fitted. We will be back. Thank you so much.”

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HI Aimee many thanks for your business with us and we're so pleased that you found us great value and we could do more than you anticipated! If we can be of any help in the future please give us a shout. Have a lovely weekend!

“Excellent service throughout.”

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Thanks so much for your feedback and business, it's much appreciated and we hope to see you again soon :)

“First class service from start to finish. Carpet fitter was brilliant.”

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Hi Mrs Pyne, many thanks for your feedback and I'll be sure to pass it on to Tom also! If we can be of any help in the future please do not hesitate to give us a call :)

“Excellent service would never go anywhere else”

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Hi Fiona, thanks so much for your business with us recently, and it's great to hear that you are happy all round and will return to us should you need anything else :) We look forwardto seeing you again soon x

“So happy with our new LVT flooring. The staff both at the warehouse and the fitters are friendly and helpful, answering and questions we had in a relaxed but knowledgeable manner. Communication was fantastic in person and on the phone. I can't fault Thetford Carpet Warehouse, they are fantastic!”

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Super, super, super Marie! Your new LVTs lookamazing and everyone who's seen it on Facebook clearly agrees :) Thanks for your business and you know where we are if you have anything left to do in the future! lol x

“Accurate measurement of complex staircase with three flights and two part landings. Good advice freely given and excellent fitting service. Thank you.”

Thetford Carpet Warehouse 5 star review on 12th July 2017

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Wow Mr Warner, this looks amazing! Great choice of the Artwork carpet - the colours work so well in your home. Thanks again for your business with us :)

“Great service as usual from sales through to fitting”

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Thanks so much Ian for your feedback and if we can help at all in the future, please just give us a call. Have a lovely weekend and thanks for your business with us :)

“Right from entering the warehouse the staff where very helpful without being pushy. They have a good selection to chose from. Brett came out to measure the rooms I wanted carpeted and vinly laid. He was very informative and obviously knew his trade very well, he helped me select the best carpet and vinyl for use. The ordering was simple and price competative and when the carpet came the fitter was very helpful and brilliant at his job. All in all I will be going straight to them for my next flooring requirements.”

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Hi Mrs Pennells, thanks for such a glowing review ????. We do pride ourselves on our 'non-pushy' personal service and we are over the moon that you are happy with all aspects of our business. If we can be of any help in the future, please pop by and see us! ????

“I had a stair carpet and vinyl fitted in my hall and bathroom by Carpet Warehouse. I am delighted with my purchases and the fitting of them. I found all the staff at the showroom helpful, knowledgeable and professional. The fitters were polite and tidy whilst carrying out their work. I would have no hesitation in recommending Carpet Warehouse to anyone looking for a local, family business offering a personal and friendly service.”

Thetford Carpet Warehouse 5 star review on 26th June 2017

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Hi Lois, thanks so much for sending us pictures! I love seeing something a bit different, it all looks great! Thanks so much for your business and if we can be of any help in the future please do not hesitate to contact us :)

“We have used Thetford Carpet Warehouse a number of times for our rental properties - always very helpful, and well priced.”

Helpful Report

“Superb service throughout. Courteous, helpful staff dealing with multiple room order. Good selection of carpets and lino at excellent prices. Punctual, courteous and very hard working fitter. Outstanding standard of fitting in every room and stairs. Recommended to friends and family locally. On a different level to any competitors used in the past.Thetford Carpet Warehouse is a company which deserves to do very well.”

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“Excellent service from Brett and Gemma - so happy with my vinyl and the fitters did a superb job - I'd give them 10 stars if I could - Brett even contacted the manufacturer as we had a query on the colour - service above and beyond - highly recommended”

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Thetford Carpet Warehouse is rated 5.0 based on 271 reviews