Thetford Carpet Warehouse Reviews

Name: Thetford Carpet Warehouse
Rating: 4.97

5.0 Rating 267 Reviews

100 %

of reviewers recommend Thetford Carpet Warehouse

Company Reviews

Metrics

Info

5.0

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Thetford Carpet Warehouse:

We are an independent family run business retailing in carpet, vinyl and luxury vinyl tiles.

We offer a free estimate, planning and a Home Choose service. Please call us on 01842 760598 to book your appointment.

Our professional installers will complete your flooring purchase to the highest of standards.

Just need flooring? No worries as delivery is available.

Have old carpet down? We can sort that too and leave you with nothing to worry about except where to put your sofa!

Visit Website

Phone:

01842 760598

Write Your review

Tell us how Thetford Carpet Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thetford Carpet Warehouse 5 star review on 9th June 2023

Katrina

Thetford Carpet Warehouse 5 star review on 18th May 2023

Becky

Thetford Carpet Warehouse 5 star review on 22nd February 2023

Madeline

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end the carpet warehouse experience is A* Gemma & Brett are both wonderful with excellent service, experience, knowledge & honesty. Would highly recommend and would absolutely use again. Thanks guys!”

Helpful Report

“Great friendly team, very helpful. Gemma and Brett go above and beyond to get you what you need. 100% recommend. ⭐”

Helpful Report

“Really pleased from start to finish of purchasing our carpet ,having the room measured and laying of the carpet ,very friendly and on time ,and really done a very professional job”

Helpful Report

“Absolutely delighted with the product and the service, the new LVT flooring has transformed our front room, great job. Thetford Carpet Warehouse are a very professional company. Thanks Kevin Vaughan”

Helpful Report

“Very good and efficient service”

Helpful Report

“A professional setup from start to finish, from the time we entered the shop we were met with curtesy and a friendly smile, the gentleman who came to fit the flooring done it so professionally we are so pleased and would without a dough recommend Thetford Carpets to every one”

Helpful Report

“TCW provide good carpets, great service and customer care. They fitted my carpets 15 years ago and only now need a change.”

Helpful Report

Hi Mr Walker, thanks so much for coming back to us 15 years later! We look forward to seeing you again soon (hopefully within the next 15 years!) All the best :)

“Great service from start to finish, couldn’t recommend them highly enough.”

Helpful Report

“Very happy with the timeframe and job on the day. Communication was brilliant throughout and we will definitely be using them again. Gemma was friendly and patient. Brett was professional and friendly when he fitted our carpet. Price was good very competitive.”

Helpful Report

“Fab service, friendly and efficient and always do a great job.”

Helpful Report

“The customer service is outstanding, prices are very competitive and Gemma made the whole process so easy. The fitter is very particular and has done a fantastic job. I wouldn't go anywhere else for flooring or carpets.”

Helpful Report

“From start to finish could not have had a better service!Emma at the warehouse was knowledgeable,friendly and her husband Brett was efficient and cheerful.When the fitters came ,they were expert in their job,completely cleared up afterwards,and nothing was too much trouble for them.We have had some "dodgy" fitters in the past,but we would never use anybody but this firm in the future.Highly recommend this team to anybody wanting new flooring!😄👍👍. From Heather and Colin Price”

Helpful Report

“Excellent service, friendly staff”

Helpful Report

“I always use Brett and Gemma for all my flooring needs Always been happy with the great service they have given me Thanks xx”

Helpful Report

“Cannot recommend Thetford Carpet Warehouse enough. From walking through the doors discussing what we wanted, Brett and Gemma helped give us a wide range of choices all within our budget. Very professional, transparent and friendly. The fitters are such a credit to the business, very polite, professional and very clean! Not a single scrap of mess or dust left! All rubbish taken with them. The quality of our flooring is amazing, feels so luxurious - I cannot wait to have friends and family over to show it off! Already planning new flooring for the bedrooms!! Thank you so much guys!”

Helpful Report

“This was a first-time LVT experience and came on a recommendation from a neighbour. I have to say that the whole experience was seamless from the quotation stage to the end job. The quote was received the next day and the fitting was carried out on the date stipulated to a high standard. The fitter always arrived on time and cleared up at the end of each day. I would have no hesitation in recommending Thetford Carpet Warehouse and will be having them back to complete further work.”

Helpful Report

“We have used Thetford carpet Wharehouse On several occasions as have members of our family, we honestly could not recommend them enough, the fitting is excellent, the selection of carpet and flooring instore is amazing as is the service . If you are looking for any flooring this is the place to Go.”

Helpful Report

Thanks so much Tracey for leaving feedback and your business with us again! SO sorry it's 2 months for me to reply!!! Please give us a call if we can be of any help in the future and we look forward to seeing you again soon :)

“Excellent service from beginning to end, lovely friendly people, helpful with choosing product and fitted on time.”

Helpful Report

Hi Sharon, thanks for your feedback and business with us! Please do let us know if we can be of any help in the future :)

“professional company very pleased. Will definitely use again.”

Helpful Report

That's great to hear Brian! We look forward to seeing you again soon and thanks for supporting local, it's very much appreciated :)

“Very professional & friendly. Did a great job!”

Helpful Report

Thanks Denise for your business with us, please let us know if we can be of any help in the future! :)

Thetford Carpet Warehouse is rated 5.0 based on 267 reviews