Thetford Carpet Warehouse Reviews

Name: Thetford Carpet Warehouse
Rating: 4.97

5.0 Rating 271 Reviews

100 %

of reviewers recommend Thetford Carpet Warehouse

Company Reviews

Metrics

Info

5.0

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Thetford Carpet Warehouse:

We are an independent family run business retailing in carpet, vinyl and luxury vinyl tiles.

We offer a free estimate, planning and a Home Choose service. Please call us on 01842 760598 to book your appointment.

Our professional installers will complete your flooring purchase to the highest of standards.

Just need flooring? No worries as delivery is available.

Have old carpet down? We can sort that too and leave you with nothing to worry about except where to put your sofa!

Visit Website

Phone:

01842 760598

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Thetford Carpet Warehouse 5 star review on 9th June 2023

Katrina

Thetford Carpet Warehouse 5 star review on 18th May 2023

Becky

Thetford Carpet Warehouse 5 star review on 22nd February 2023

Madeline

Anonymous

Anonymous // 01/01/2019

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“Thetford carpet warehouse have installed most of the carpets in my house. Always good service, always arrive at the time stated. Brilliant. Lovely to support this local family too, that's an added bonus. Gemma and Bret work really hard to give a great service , I've recently needed to ask a question on email and Gemma replied quickly. When you buy here you feel they really care.”

Helpful Report

Thanks Linda for your business with us and your lovely feedback. We appreciate it very much as we are so small and each customer is important to us... not just an invoice number! We've been going strong for nearly 9 years now and it's thanks to our customer's support and recommendations that we've been able to build such a strong reputation locally (and a lot of noted hard work of course!). Thanks again and we hope to see you soon :)

“After being quoting near on £1000 by other company's ,carpet warehouse was amazing only charging 350! Gemma was lovely and made sure our visit was simple and not ridiculously expensive. Thank you”

Helpful Report

You are very welcome! We are here to help and save our customers money where we can. In your case we were a MASIIVE difference and I'm so glad that you popped by and we could deliver on time for your from our roll stock. All the best in your new home and we hope to see you again soon!

“Just had LVTs fitted through the downstairs hall, kitchen, utility and bathroom. The excellent product and meticulous fitting resulted in a fabulous look. That’s nearly the whole house floored by the TCW now. Cannot recommend highly enough!”

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“Very Good experience from start to finish, very helpfull people, nice & pleasant, no problems arrived when they said they would. Would recommend 100%”

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“Sensible, friendly advice on choice. Fitting on time, excellent laying service with helpful fitter.”

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“job done very proffesionally”

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“Excellent customer service. Brett listened to everything I said and picked good quality carpets and flooring for me. The cost of the carpets and fitting was lower than expected. The fitter did a brilliant job and left everything clean and tidy. I would recommend Thetford Carpet Warehouse for all carpet and flooring requirements.”

Helpful Report

“From first client consultation to install, over three separate dates the service was first class. Nowhere else I would go locally for my flooring needs. Thanks guys - exceptional service!”

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“Great value flooring, very pleased with our lvt floor, looks amazing. Staff very helpful, friendly & knowledgeable about products. Would shop there again no hesitation, would also recommend them to anyone looking for quality, at a good price. Well done Thetford Carpet Warehouse, keep up the good work! Mr & Mrs Gill.”

Thetford Carpet Warehouse 5 star review on 25th June 2018

Helpful Report

Thanks Mr & Mrs Gill for your review! Your new flooring looks amazing and we're so happpy that you're pleased with everything. If we can be of any help in the future, please do not hesitate to give us a call! 01842 760598 :)

“Fantastic friendly and efficient service. Absolutely thrilled with my new carpets and I can’t wait to have the rest of the house done. I fully recommend their services!”

Helpful Report

Hi Amy thanks so much for your review and your business with us! We hope that you are settling in nicely and we look forward to seeing you soon 😊

“Their customer service is second to none. They will do their best to help you out if the fitting is urgent, the fitters are very polite and have great attention to detail. Thank you.”

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Thanks Mrs Howell for your recent business with us and for your positive review. We do pride ourselves on our Customer Service from start to finish and im please that you are happy 😊

“Good value for money polite and professional service from start to finish would definitely use them again”

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Thats great to hear Mr Porter and we do hope to see you again in the future! 😊

“Friendly, knowledgable and extremely helpful people. Very pleased with the flooring and the fitting service is excellent. Thank you.”

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“Really helpful with their advice and worked to a tight shedule for us. Finished job great, many thanks!”

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“Good price, helpful friendly service”

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“The people, the prices and the fitting, all top rate, and I have already told a friend about them. In the future I would recommend them to anyone.”

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“Great range of flooring and friendly helpful staff. Excellent delivery. Would recommend this company.”

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“After nearly 10 months of refurbishing our small shower room, the last bit of the jigsaw was the floorcovering. We looked at all the offerings from the big names, but they were all much of a muchness, nothing really inspired us. I went online and came across Thetford Carpet Warehouse. We thought we'd have a look. It is situated in an industrial site, and I must admit, we were slightly apprehensive as the area looked a little run-down; however, as soon as we stepped inside, it was very welcoming. After talking to a very pleasant lady, we had a good look around, and ended up finding just what we were looking for. The process from there was very straightforward and now we have it fitted, it really is the icing on the cake. Chris made a first class job of fitting it. Thetford Carpet Warehouse is going to be our first port of call in future - they are friendly and very helpful, have competitive pricing and a very good range. Thank you all.”

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“Excellant service from you all as always, Thank you for getting the carpet organised and delivered prior to my move. It looks fantastic!”

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“The carpet was laid with professionalism and done in good time”

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Thetford Carpet Warehouse is rated 5.0 based on 271 reviews