“Lovely selection of products. All flowers and ceramic seasonal gifts I have ordered have been of the highest quality.
Very prompt delivery; usually the next day.”
“I had a query with a promised delivery by DPD Local, who didn't deliver as promised. I raised this with Suffolk Nest on the Friday evening, and was so impressed that I received a response almost immediately - with reassurance, and it arrived the following day fine.”
“I ordered 3 of the beautiful mulberry hydrangeas to add to my other Suffolk Nest foliage etc and have been looking forward all week to arranging them. They arrived very promptly and this afternoon I had such a lovely time putting together my ‘winter’ display - they are really beautiful!”
“Nice products but I orders 3x 3 metres of velvet ribbon none of the rolls were 3 metres long one was 2 metres the other 2.5 meters the other 2.6 very disappointing I needed 9 meters and only got 7.1!!! Wreath was sparse and not as big as expected”
Thankyou so much for taking the time to leave your feedback, and I am truly sorry to hear about your experience.
This is absolutely not the standard we aim for, and we completely agree that the ribbon lengths you received are not acceptable. This is the first time we have been made aware of an issue like this, and we are very grateful you have brought it to our attention.
Please do email us at customerservices@thesuffolknest.com so we can put this right for you. We will happily send replacement ribbon so you are not left short, and of course if there is anything you are unhappy with, we will always accept returns.
Your feedback is really important to us, and we will be raising this internally and with our supplier straight away to ensure it does not happen again.
Thankyou again for letting us know, and we hope we can resolve this quickly for you.
Hugh x
