The Suffolk Nest Reviews

Name: The Suffolk Nest
Address: Walk Farm Felixstowe Road, Levington, Walk Farm Felixstowe Road, Levington, Suffolk
Rating: 4.94

4.9 Rating 2,446 Reviews

98 %

of reviewers recommend The Suffolk Nest

4.9

Based on 2,446 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Suffolk Nest 5 star review on 2nd May 2024

577

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi we were totally unimpressed with our Faux Limionium faux flowers, in fact I was so unimpressed I put them in the bin even though they cost me the best part of £60 ! They were plasctic looking and totally un realistic !”

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Posted 2 months ago

Hi Richard. So sorry you are unhappy with our faux limonium white stems. The last thing we want is for any of our customers to be unhappy with their products! Would you be interested in a return and refund? I will email you now direct and start that conversation with you - we are always here to help. Chris

Posted 2 months ago

“Be very careful when viewing the site I ended up receiving a book and debiting my account !!! Not going to the site again - emailed twice no reply at all I already purchased the book ans a flower frog from another site At the end of this questionnaire asking if I want a f frog ? Probably charge me for that now”

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Posted 4 months ago

Good morning Jane. So sorry read this negative review. I have looked into this and can see we have only received 1 email from you which was sent just a few minutes ago. I tried ringing, and have left you a voicemail. I am unsure what email address you have previously written to - but we haven't received them. I can see we have simply sent you the wrong item in your order and for that I can only apologise. Sometimes human error and mistakes occur, but we are always there to support quickly and make right. Since this is our error, we will absolutely cover the costs to return the item and send your correct order out ASAP on a next day service. I am unsure why you think we would charge you for this. I am also interested in your last comment about wanting a frog? This will have been an automated email to review your product, certainly not wanting you to make another purchase. I am here to support you, and will email you now. If you need anything else, please use customerservices@thesuffolknest.com Sorry again, Chris

Posted 4 months ago

“The item was not as on picture and too expensive for what I got wouldn’t recommend”

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Posted 8 months ago

Hi Anna Thankyou for your feedback although so sorry you are unhappy with your item. We are here to help, and happy to support with a return - we don't expect any of our valued customers to be unhappy with any of our items. My email is customerservices@thesuffolknest.com. We are also concerned to hear you think we have sent a different stem "not as on picture" - so again, please do reach out and we can look into this for you - we just need more details. As mentioned, thankyou for your feedback and always here to help and support. Best wishes Chris x

Posted 8 months ago

“I was very much looking forward to receiving the little footed vase but unfortunately when it arrived it was of Poor quality, some glaze missing from the rim and not a square bottom so wobbled. Returned”

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Posted 9 months ago

“Shocking how you have to pay a lot to return an item turns out to return. Something it’s more than what it cost to buy it ! Not happy will not be returning to order ever again”

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Posted 10 months ago

Hi Joanne. Thankyou for your feedback. I’ve tried my best to facilitate your request in arranging a return with little hassle, but unfortunately this does come at a cost and as a small business we are unable to offer free returns, as yet. This is clearly documented in our returns page on our website. I understand you now want to return it via a different channel at more cost to you - that is entirely your decision but my offer still stands if you wish to go ahead and save some money and time. So sorry we are unable to offer free returns at the moment. Best wishes, Chris x

Posted 10 months ago

“It hasn’t arrived yet so, so far not so good”

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Posted 1 year ago

“Bitterly disappointed with the customer service. Not only did I not receive my parcel due to a delivery error, I then had to pay postage twice for my parcel to be delivered. Instead, I requested a full refund but was deducted postage fee.”

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Posted 1 year ago

Good evening. I am so sorry to read this disappointing review. I have tracked your parcel, and despite being on a next day delivery, I can see that for some reason our courier service was unable to deliver to you, and therefore on it's way back to us at The Suffolk Nest. After your email confirmed you wanted a refund rather than redelivery, you have been refunded in FULL for this. I am unsure why you think we have deducted your postage. Please check your inboxes for order and shipping refunds. Regarding paying postage twice if you chose the option for us to redeliver again - this is standard practice. Best wishes Chris x

Posted 1 year ago

“Notified parcel was delivered 3 days ago and no response to say there’s been a mistake with the destination of delivery. I would still like the vase and for this to be sorted asap please.”

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Posted 1 year ago

“Was very disappointed in the candle holders I bought from you , so difficult buying on line as to size ! Was soo much smaller than realised, which I then had to purchase the candles from you , as couldn’t seem to buy them anywhere else , therefore paying postage fees twice. Was even more disappointed with your customer service, your reply was very unhelpful”

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Posted 1 year ago

Hi Caroline. Thankyou for your review, although I'm so sorry you're disappointed with the size of the candlesticks and of course, saddened with just the 1 star review. We do clearly state the dimensions of each size candlestick on the website, and do also link which candles these fit - also with dimensions. I do empathise with you, but unfortunately there is little else we can do. As Ashlee explained in her direct message, if you wish to return the items or need any further assistance, then please do reach out at customerservices@thesuffolknest.com - where we are more than happy to offer you more assistance should you need any. Best wishes Chris x

Posted 1 year ago

“Not impressed. Initially they were extremely helpful.. before I ordered. But less helpful with the issues I had once I had bought something. I was trying to recreate a particular table display but couldn’t work out how to go about it with the items I was told were used. I was provided with minimal advice and I still cannot see how I produce the look with what I have bought. A little more help would have been really appreciated!”

The Suffolk Nest 1 star review on 23rd December 2022

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Posted 1 year ago

Hi Suzanne. Really disappointed to see this and I’m sorry you felt like the support and help stopped after your order. I can confirm we did reply to your last email (on 20th December), with the attached images from Ashlee demonstrating exactly where she made her cuts on the Faux Larix. It really was as simple as that and a step by step guide not really necessary. I did notice you didn’t reply to this email so hope it didn’t go into your junk/spam inbox. We are always here to support, pre and post order. Please reach out if you need anything else. Best wishes, Chris x

Posted 1 year ago

“Not arrived?? Too early to review”

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Posted 1 year ago

“I haven’t received it, I waited in for the delivery and then it was cancelled which I didn’t request. Very cross and dissatisfied as this was for my table display for Christmas. I still want my order”

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Posted 1 year ago

Hi Jane. Thankyou for your review, although of course, I am so sorry you are disappointed with your experience. I can see that DPD attempted delivery twice, left you a calling card and emailed you for more information. With no response, I can see it is now on it's way back to us. As soon as we receive your items, I will be able to resend back out to you, if you so wish. I will email you separately. We encourage all our customers to download the DPD App, where you can receive live updates on your order. Jane, I am genuinely so sorry about this, I know every courier service is stretched to the maximum this Christmas, and the effects that has on customers receiving our products. Rest assured, as soon as your items are returned back to us, I will be in touch. Best wishes, Chris x

Posted 1 year ago

“Still waiting for my order”

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Posted 1 year ago

“Package has yet to arrive! Scheduled for delivery 18 Nov.”

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Posted 1 year ago

I’m so sorry there’s been a delay with your parcel. It was scheduled to be delivered just 3 days after your order. I can see it’s due to be delivered today (Sunday) between 13:30-14:30. I’m so sorry for the delay with the courier service. I hope you can appreciate this is out of our hands. I hope you’re happy with your arrangement. Chris & Ashlee x

Posted 1 year ago

The Suffolk Nest is rated 4.9 based on 2,446 reviews