“As with everything I have purchased from The Suffolk Nest the quality and realism is fabulous! I do enjoy dressing the house for Christmas but now I can’t wait! Delivery was so quick too! I’m now waiting for a few more items to become available and I’ll get my order in. I don’t want to miss anything! Excellent again Suffolk Nest ! Thank you!! 🤗🎄”
“Beautiful website and very easy to order items. Christmas addition is my favourite, so many tempting things. Everything arrives quickly and packaged well. Just missing the faux Christmas trees this year, bought a few last year but nice to see different things. Thank you Suffolk Nest x”
“I’ve ordered from Suffolk Nest several times and have always been impressed with the quality and presentation of their products. Unfortunately, my most recent order of Christmas items didn’t quite meet the usual standard, the wreath and garlands looked quite different from the images online and the quality wasn’t what I’ve come to expect.
Despite this, the customer service was excellent. My email was responded to quickly and resolved efficiently and professionally, arranging collection and a full refund without any hassle. Mistakes can happen, and the way Suffolk Nest handled this really stood out.”
Thankyou for the honest review and for the trust you have shown us over several orders. I am very sorry these Christmas pieces did not match what you expected. Our wreaths and garlands are handmade so small variations can occur, but this time we fell short.
I am glad we resolved things quickly with a collection and full refund. As you said, mistakes can happen. When they do, we want ours to be the easiest to fix.
We value your loyalty and would love to welcome you back when you are ready.
Hugh x
“Very impressed to receive my order 24 hours after ordering! I actually gasped when I saw how real the wreath and garland look. Well done I am delighted.”
“Recieved my beautiful order less than 24 hours after purchasing it! Safely wrapped too. I wouldn’t buy my ribbons from anywhere else and the ceramic Christmas trees are stunning. I can’t wait to get more of the Christmas collection!”
““I’ve made three purchases now, all based on Ashlee’s recommendations. Every time, the vases have been beautiful and the flower arrangements stunning. I couldn’t be happier with the quality and style!””
“I ordered the rattan tray from the outlet but if the website. I was so surprised at how large it was and you cannot tell it is a second. Thrilled to bits, thank you”
