The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.88

4.9 Rating 514 Reviews

97 %

of reviewers recommend The Secret Garden

4.9

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service every time with very competitive prices across the range.”

Helpful Report

Posted 1 day ago

“I ordered a trollbead to commemorate my recently passed mum but unfortunately the wrong bead was sent, they went above and beyond to rectify the mistake with the order and even rushed the order so i had it in time for mums funeral which i was very grateful for. Thank you for your great service”

Helpful Report

Posted 1 week ago

“I have purchased several lovely items from The Secret Garden. Everything is always sent promptly and well packaged. I have had cause to exchange an item ( my fault) and was dealt with brilliantly. Will definitely use again, many thanks.”

Helpful Report

Posted 1 week ago

“Very good service and range of jewellery. I mainly buy Trollbeads from them as I don’t have a store near me unfortunately. I can buy from The Secret Garden with confidence!”

Helpful Report

Posted 1 week ago

“This is my go to jewellers for different, good quality and reasonably priced jewellery having purchased from them more than once. However, my last purchase was disappointing, as on receipt of the earrings, I did not feel they were as described / shown on the website. Always excellent customer service and quick delivery so, maybe, I was just unlucky this time.”

Helpful Report

Posted 1 week ago

“Great service. Super quick delivery and great communication!”

Helpful Report

Posted 1 week ago

“I ordered 2 items from The Secret Garden and my experince on both occasions was simply perfect : great customer service, items just as described, well wrapped and safely arrived. I will definitely be a returning customer. Thank you again !”

Helpful Report

Posted 1 week ago

“Very pleased with my latest purchase,bought the Trollbeads Celestial bracelet as a birthday treat for myself.It is lovely. Quick delivery a bonus Thank you”

Helpful Report

Posted 1 week ago

“Great experience buying birthday gift for my mum. Excellent prices and prompt reply to couple of questions. Very positive experience and I would certainly recommend.”

Helpful Report

Posted 2 weeks ago

“The jewellery I have bought is beautiful and the service in the shop was excellent. Diane B”

Helpful Report

Posted 3 weeks ago

“Speedy response! Estha loves the earrings and looks great in them. Thank you!”

Helpful Report

Posted 3 weeks ago

“Used the online service many times for nomination charms. Always pleased with the service. Last year we were in town and went into the shop. The lady was very attentive and the service brilliant. Well done.”

Helpful Report

Posted 3 weeks ago

“Excellent service quick delivery and excellent choice all in all very happy with purchase.”

Helpful Report

Posted 3 weeks ago

“Just received a lovely Troll bracelet from The Secret Garden. I have experienced amazing customer service- I exchanged bracelet for different size as I had made an error. Milena and Anna have been great and I have honestly never received such fantastic support. I will definitely be ordering from here again.”

Helpful Report

Posted 3 weeks ago

“Extremely quick delivery of my Nomination charms, all in geniune Nomination presentation sleeves with a Nomination bag. Will definitely order again.”

Helpful Report

Posted 1 month ago

“Easy to order and arrived quickly, perfect”

Helpful Report

Posted 1 month ago

“Great service, quick delivery.”

Helpful Report

Posted 1 month ago

“Good to deal with.”

Helpful Report

Posted 1 month ago

“Very good service and arrived on time. Product was as advertised and will be hopefully loved by my sister for her birthday.”

Helpful Report

Posted 1 month ago

“Excellent item. Excellent service. Thank you 🌟🌟🌟🌟🌟”

Helpful Report

Posted 1 month ago

The Secret Garden is rated 4.9 based on 514 reviews