The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.89

4.9 Rating 567 Reviews

98 %

of reviewers recommend The Secret Garden

4.9

Based on 567 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“A very good selection of beads and prompt secure delivery”

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Posted 11 hours ago

“I have always loved the secret garden when ordering my Trollbeads silver and colored beads collection.Recently I purchased a beautiful silver Trollbeads clasp with “doggie “ prints all over it. I love my mini golden doodle & I have 2 cats. My Trollbeads cat bracelet is covered in kitty memories. I hope to do the same with my dog Trollbeads bracelet.🐈‍⬛🐾🐶🦮🐾🦴”

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Posted 4 days ago

“Excellent service great quality item”

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Posted 1 week ago

“Have this as a gift, it was beautiful”

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Posted 1 week ago

“I am a return customer due to the excellent service and because the items I purchased were great value for money. Very pleased all round.”

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Posted 1 week ago

“Quality items and superb service, with speedy delivery; highly recommended. Thank you.”

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Posted 2 weeks ago

“Very pleased with these small sparkly earrings. Quick international shipping, well packaged, reasonably priced. Will shop at Secret Garden again!”

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Posted 2 weeks ago

“Excellent discovery of this small business. Lovely choice of jewellery, good prices and promotional discounts available to me as a new customer. Items arrived on time and beautifully packaged and presented. Totally delighted”

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Posted 1 month ago

“I bought a beautiful Storm watch for my niece. The service was excellent and delivery next day. Highly recommended.”

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Posted 1 month ago

“I'm very satisfied with the delivery of the jewelry! The package arrived super quickly, and the jewelry is absolutely beautiful, just like the pictures. Everything was very nicely packaged!”

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Posted 1 month ago

“I was very pleased with my recent purchases which arrived safely, well packaged and as described online - I would def shop here again - delivery took a bit longer than expected due to 2 bank holls”

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Posted 1 month ago

“We bought the North Star necklace as an 18th for our Son so he would not waver from his path (whatever he chooses) and be able to light the way for others. It’s beautifully made and just the right size to be worn under a shirt or over. It’s actually even better in person. Delivery was super fast. Thank you xo”

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Posted 1 month ago

“I was very pleased with the service I received. I ordered the bracelet on Friday afternoon and it arrived on Saturday morning....much quicker than expected. Unfortunately, the wrong size had been sent by mistake but I phoned to discuss the problem and found customer service very helpful. Once I'd returned the item, I was quickly sent the correct size. The service was excellent and I'd definitely recommend The Secret Garden. The only reason I gave it 4 stars instead of 5 is because I was sent the wrong size initially.”

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Posted 1 month ago

“Excellent value and very prompt delivery.”

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Posted 1 month ago

“A lovely watch at a discount price which was delivered quickly. So all good, thanks”

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Posted 1 month ago

“Packaged well prompt service my daughter was very pleased with her troll bead”

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Posted 1 month ago

“I ordered a pair of earrings from The Secret Garden, I had to chase the order up because they were a gift for a friend, they replied immediately which was fantastic and they confirmed they would be in the post that day. I am delighted with the earrings and wouldn't hesitate ordering from the company again.”

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Posted 1 month ago

“I have purchased numerous Kit Heath earrings from The Secret Garden and each time their customer service has been outstanding. A discount has always been available, which makes it more attractive than purchasing directly from Kit Heath but that aside I would highly recommend The Secret Garden.”

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Posted 1 month ago

“Has all the bracelet attachments that you need at a good price Quick delivery with excellent service”

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Posted 2 months ago

“I managed to find my perfect earrings from secret garden. Their service was fast and reliable. Superb”

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Posted 2 months ago

The Secret Garden is rated 4.9 based on 567 reviews