The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.89

4.9 Rating 570 Reviews

98 %

of reviewers recommend The Secret Garden

4.9

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Earrings were lovely. I placed second order for the matching necklace, I was so impressed. Delivery was very prompt, arrived day later. Would definitely recommend.”

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Posted 4 months ago

“So easy to find what I needed Quick to order and delivery”

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Posted 4 months ago

“Really happy with service and my granddaughter loved her charm to remember her 5 weeks in Japan.”

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Posted 4 months ago

“Great price, efficient service and delivery”

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Posted 4 months ago

“I bought a lovely pearl pendant from here. Very good communication. Quick delivery and perfectly packaged. I would not hesitate to recommend them and I will be happy to purchase more jewellery from them.”

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Posted 4 months ago

“nice charm, quick dispatch/delivery, reccomended”

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Posted 4 months ago

“Very pleased with my new ring. It is lovely. Really good quality and arrived quickly.”

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Posted 4 months ago

“Always brilliant service and personal attention”

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Posted 4 months ago

“Always a pleasure to shop at the Secret Garden. I go into the shop and shop online, always receive excellent customer service. I generally buy Nomination charm links and I’m always greeted with a friendly smile and help to choose.”

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Posted 4 months ago

“Had a very positive experience shopping at The Secret Garden. Highly recommended”

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Posted 4 months ago

“Beautiful necklace , well packed with all gift packaging in place , fast delivery , thank you”

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Posted 5 months ago

“Green amber ear rings, just what i was looking for to match a pendant i recieved for christmas. Perfect. And such quick delivery. Thank you.”

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Posted 5 months ago

“Beautiful jewellery and excellent service as always.”

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Posted 5 months ago

“No problems here. Items arrived quickly & as described. I would highly recommend.”

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Posted 5 months ago

“Great service.”

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Posted 5 months ago

“The trollbead necklace and pendant were lovely the pictures did not do justice as the detail was lovely . The service was prompt and they kept me up to date with the delivery.”

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Posted 5 months ago

“First class service every time with very competitive prices across the range.”

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Posted 5 months ago

“I ordered a trollbead to commemorate my recently passed mum but unfortunately the wrong bead was sent, they went above and beyond to rectify the mistake with the order and even rushed the order so i had it in time for mums funeral which i was very grateful for. Thank you for your great service”

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Posted 6 months ago

“I have purchased several lovely items from The Secret Garden. Everything is always sent promptly and well packaged. I have had cause to exchange an item ( my fault) and was dealt with brilliantly. Will definitely use again, many thanks.”

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Posted 6 months ago

“Very good service and range of jewellery. I mainly buy Trollbeads from them as I don’t have a store near me unfortunately. I can buy from The Secret Garden with confidence!”

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Posted 6 months ago

The Secret Garden is rated 4.9 based on 570 reviews