The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.87

4.9 Rating 616 Reviews

97 %

of reviewers recommend The Secret Garden

4.9

Based on 616 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

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“I’m extremely pleased with the products I have received from this Company. They went above and beyond to help me receive the right size of bangle after I made the wrong decision on the size, with exceptional communication between us making me feel reassured. I’m definitely buying more from The Secret Garden.”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Returning customer. Always good service and quick shipping.”

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Posted 2 months ago

“Brilliant online jeweller. Found the exact pendant my granddaughter wanted for her 18th birthday at a very competitive price. Was also able to buy matching earings. Delivered quickly and securely at no extra charge. Highly recommended.”

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Posted 2 months ago

“Fabulous company, very fast delivery 😊”

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Posted 3 months ago

“A very quick service. Love the new Trollbeads UK edition bead, thanks.”

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Posted 3 months ago

“My go to retailer for Trollbeads. Good prices and great delivery service.”

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Posted 3 months ago

“A beautiful bead, which was sent promptly. I'd have no hesitation in ordering from this seller again 🙂”

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Posted 4 months ago

“I have sent a few messages through the online chat roundabout 24th August. And so far I have received no answers...”

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Posted 4 months ago

“Items were exactly what was advertised beautiful The lady that runs it is an amazing happy helpful such a pleasure to buy from”

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Posted 4 months ago

“Great choices of jewellery, easy to navigate the website. Great communication, fair value on quality peices.”

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Posted 4 months ago

“Excellent online jeweller. Good choice of designer jewllery at competitive prices. Free and prompt delivery. Highly recommended.”

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Posted 4 months ago

“The item was shipped very quickly. I was glad the store ships to my country since the official Kit Heath website does not. Thank you!”

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Posted 4 months ago

“First time purchasing from the Secret Garden and will definitely do so again.”

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Posted 4 months ago

“The website is eryeqsy to navigate and I was pleasantly surprised by the reasonable cost of the beautiful items for sale. The communication after placing my order was very good and the delivery was very quick. I was delighted with my well packaged items . I will definitely order online, or hopefully shop in person from The Secret Garden in the future.”

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Posted 5 months ago

“Helpful website led me to the correct product. Reasonably priced and dispached efficiently.”

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Posted 5 months ago

“Great website, excellent choice and you had exactly what I was looking for. Excellent delivery service too.”

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Posted 5 months ago

“Have shopped with The Secret Garden several times and had a pleasant experience every time. Excellent communication from the company and very good delivery time. Highly recommended.”

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Posted 5 months ago

“Fantastic service, would definitely recommend to anyone buying Troll beads.”

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Posted 5 months ago

“Troll beads absolutely wonderful. Staff amazing and extremely efficient, big thank you to one and all. I will definitely be a ardent customer.”

The Secret Garden 5 star review on 18th July 2025

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Posted 5 months ago

The Secret Garden is rated 4.9 based on 616 reviews