The Property Buying Company Reviews

Name: The Property Buying Company
Rating: 4.69

4.7 Rating 543 Reviews

95 %

of reviewers recommend The Property Buying Company

Company Reviews

Metrics

4.7

Based on 543 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite but not the offer that was acceptable”

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Posted 4 years ago

“I sold my property to a 3rd party via The Property Buying Company. I had to accept a lower offer than the company said they would achieve for me (£75k instead of £80k). I hoped the sales process would be quicker than usual, but it still took over 2 months from offer to completion. The buyer also tried to reduce the offer further, which I refused and thankfully it did go ahead. The communication with The PropertyBuying Company was ok, but I had to chase them a few times. I think the most disappointing aspect was that I had no communication from them following exchange - and I needed to talk with the solicitors myself. They didn't ring to confirm with me that completion had happened, which I think they should have done as a matter of courtesy. It seemed to me like ' we've got our commission so we're no longer interested in you'. I'm sure that's true, but not good PR.”

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Posted 5 years ago

Hi Karina. Thanks for your review. We're sorry you didn't receive our usual high standard of service. We can certainly look into this for you if you'd like to email us at info@thepropertybuyingcompany.co.uk We always endeavour to communicate with a customer at every step of the way so we would like to take this opportunity to apologise that this didn't seem to happen on this occasion.

Posted 4 years ago

“Did what was expected and on time”

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Posted 5 years ago

“Good experience, everyone very professional.”

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Posted 5 years ago

“I'm torn here.... they did want they claimed and purchased a property I'd been struggling to sell extremely quickly and hassle free. However, they did drop the price (by 16%) 3 weeks into a 4 week process. Lets start with the good. The entire team at Property Buying Company are extremely friendly and helpful. They ring you back when they say they will, they send things by email they tell you they will send and they give you confidence they are in control. Their team of "couriers" (basically a team of people who travel the length of the country to do whatever's required - collect keys, meet surveyors, collect signed paperwork etc) are truly fantastic and could literally not be any more helpful if they tried. As they claim The Property Buying Company cover all fees including appointing a solicitor local to them who gets things done, and quickly. Have I mentioned how fast they are??? Their courier was with me on the Thursday with paperwork for signing, first thing Friday morning the solicitor is on the phone double checking we were ready to complete that day. And we did, before lunch! With all of the above in mind I really, really want to award them 5 stars. But I can't ignore the elephant in the room. They dropped the buying price, considerably, less than a week before we completed. To be fair they did produce a copy of a survey that demonstrated the property had decreased in value from when we first put on the market (6 months previous - via high street estate agent). In this instance I accept the property I was selling was very run down, needed a lot of TLC and therefore was hard to accurately price. So I can't say if this is standard practise of the Property Buying Company or if I was just unlucky. But it has left a sour taste on what was almost a perfect experience. Would I recommend them? Yes. 100%. But ensure you enter into this with eyes wide open, and be prepared for a last minute decrease in the property value.....maybe”

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Posted 6 years ago

Thank you for your honest review Colin. We can fully understand why you feel torn about your experience of using TPBC however we would like to help you understand more about why we had to adjust the price on our purchase of your property. Before this, I would like to thank you about your kind comments about our staff and the professionalism of our service. I am delighted that this part of your experience held up to your expectations. I have passed your comments on the relevant team members. As per our terms of business, we made you a provisional offer for your property subject to contracts and survey. When we assessed your property at the start we knew that it required some significant updating and refurbishment however the extent of the refurbishment and remedial works were hard to judge and could only be found out by having a professional RICS valuation done on your property. This is something we both understood and agreed with. The property had been on the market some time at an over inflated price and I think this did not help us in making our initial offer as we probably misjudged it slightly and went in a little high not knowing the true extent of the works. We agreed a provisional deal with you on the 13th November 2017 after you had lost a second sale on your property. We instructed solicitors and valuations shortly after receiving our signed contract. We then contacted again as soon as we were in receipt of the valuations to discuss the unfortunate issue of the property being significantly down-valued (This was in the 3rd week of our process like you state. We could not of contacted you any sooner because we require all our reports and legal work to make sure we have all the relevant information to assess your file to make our final purchasing decision) We had an open and honest discussion with you and provided you evidence of the report which detailed the true valuation of your property in its current condition. Having a conversation with a client about having to adjust a purchase price before completion is never an easy one and is one we only do in exceptional circumstances where there is a genuine concern regarding the RICS survey or the legal position of the property. In your case the valuation of your property was significantly lower than anticipated due to the level of works required over and above those initially envisaged. Having full sight of our finding you agreed to the revised offer and we completed our purchase on the 8th December 2017 (25 days from receiving your signed contract until legal completion). I hope this explanation clears things up slightly for you and I am happy we exceeded you expectations with our high levels of customer service, professionalism and speed of completion. We wish the valuation had come in higher too for you but unfortunately this was not the case.

Posted 6 years ago

The Property Buying Company is rated 4.7 based on 543 reviews