The Property Buying Company Reviews

Name: The Property Buying Company
Rating: 4.69

4.7 Rating 543 Reviews

95 %

of reviewers recommend The Property Buying Company

Company Reviews

Metrics

4.7

Based on 543 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tentative enquiry to the company. Input my details and received a call back from Marc an agent who deals with the sale. Easy service but may wait until covid19 ends”

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Posted 3 years ago

Not a problem, we understand! It's a tricky situation for all. We'd be glad to have you back after this is all over :)

Posted 3 years ago

“This firm started off with good intentions made a poor offer but we could have work with this, filled all forms from the solicitor sent off all Id they wanted two weeks later reduced there offer to a steal the property that was valued at £450.000 they offered £240.000 very disappointing beware of this firm”

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Posted 4 years ago

Hi Trevor, We’re sorry that you felt like our offer was a poor one. You mention that you’re property had been valued at £450,000, which is what we based our initial offer on. We then went and got our own valuations on the property which came back considerably lower than the one you had provided. Our new offer had to be based on the valuation we had been provided, which we understand didn’t unfortunately align with your expectations. We do offer our sincerest apologies that this only became apparent after you had filled in the solicitors forms, as I’m sure you can understand we’ve had to alter our service slightly due to the on going pandemic and we usually would have visited the property at a much earlier point ourselves for a valuation, so we do understand your disappointment for which we can only hold our hands up and say sorry. The comments around being aware of ourselves as business however we feel is unjust. We didn’t try reduce the offer much further along in the sale, we informed you as soon as the valuations came back and we saw something didn’t quite line up. We wish you all the best in the future on selling your home. Best wishes, TPBC

Posted 3 years ago

“Day light robbery, should be thoroughly ashamed at attempt to steal my home for a pittance, preying on people who are vulnerable, the offer made was derisory and way off the mark of local valuations”

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Posted 4 years ago

Hi Gary, 4 Stars seems relatively good to us? We're sorry you feel that way, but perhaps your local valuations didn't meet our valuation, it happens and we can only apologise that you felt it was derisory. We didn't attempt to "steal" your home, our offer is no obligation and at no point are you tied in? We can assure you that we don't "prey on people who are vulnerable", we're a member of the National Association of Property Buyers & registered to The Property Ombudsman, which means we have to adhere to certain codes of practice. Just to conclude, we're sorry that you felt this way. We're a forgiving bunch though & should your circumstances change our valuation is still there should you ever need it :) Best wishes, TPBC

Posted 4 years ago

“The service was easy to use but they couldn't get to the figures we required. Fast and responsive with no pushy sales”

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Posted 4 years ago

“Very informative with no pressure”

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Posted 4 years ago

“I have found them very helpful particularly Jessica. It is a shame that I have been charged when at this stage I cannot proceed, but I recognise that this is to cover the cost of photographs taken.”

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Posted 4 years ago

“Friendly staff on telephone”

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Posted 4 years ago

“Good but has to be a decent price for the seller.”

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Posted 4 years ago

“Prompt service and good advice.”

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Posted 4 years ago

“Very professional and prompt service”

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Posted 4 years ago

“Shaun has been exceptionally helpful so far. Will come back when I am ready to sell. Thanks K Stewart”

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Posted 4 years ago

“Very warm and welcoming staff .Jess is a very helpful young lady if I had a quirie she helped me a nice jolly young lady also Abbie very helpful .2 ace members of staff. Nothing to much trouble .Very quick sale thankyou.”