The Curious Drinker Reviews

Name: The Curious Drinker
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.73

4.7 Rating 6,709 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a treat to get my box. I live the variety in it especially the different and delicious gins.”

Helpful Report

Posted 1 year ago

Hiya Wendy. We're glad to hear that we're able to introduce you to new drinks, Gins and snacks! Hopefully, you're excited for your next box and all the new extras you're going to get to try in it. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“I'll be happy to amend my review if my rum of the month ever arrives. Evri have failed to deliver and I'm now awaiting a replacement. Last month's took more than a week to arrive too. Really doesn't matter how good your subscription boxes are, if they don't arrive then customer retention will be almost impossible.”

Helpful Report

Posted 1 year ago

Hi Martin, Thanks for your feedback, we completely understand your frustration when something you’re looking forward to doesn’t arrive as expected. I've had a little look and can see you got in touch with us on Wednesday and we responded the same day. A replacement box was arranged the following day, and you should receive tracking details very soon (if you haven’t already). If for any reason you don’t see them, please do get back in touch and we’ll be happy to send them over directly. While the delivery issue was unfortunately due to our third-party courier, as soon as we were made aware, we acted quickly to resolve it. We’re always working to improve our service, and that includes holding our partners to high standards too. We really appreciate your patience, and we hope your rum of the month reaches you very soon, we’re confident it’ll be worth the wait! If there’s anything else we can do, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

“I was expecting a bottle of gin not a miniature. I should have read the offer properly, but flI feel it was misleading.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your feedback, we’re sorry to hear the taster box didn’t meet your expectations. Just to clarify, the taster box you signed up for is a special introductory offer featuring 2 x 5cl miniature gins, with just £8.99 to cover postage and packaging. We include clear descriptions and imagery of exactly what’s included on the taster box landing page, as transparency is really important to us. Our full subscription boxes, which are £47, are a completely different experience and include a full-size bottle, mixers, snacks, and more. The taster box is simply a way to try out a little taste of what we offer and get you excited for your next box. That said, we really appreciate your honesty, and we’ll continue doing our best to make all messaging as clear as possible. If there’s anything else we can help with, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

“Been with CGC for more than 5 years and it’s been great. Love the excitement of receiving my box and a different bottle of gin and snacks each time. Unfortunately due to rising costs in living I have reduced to bi monthly as it’s getting a little bit ‘samey’ and the price has gone up as well as lots of other monthly costs so can’t afford it as easily. I have more than 12K in rewards but to be honest it’s rubbish now as you can’t use towards your boxes and have to spend a lot to use so would rather now have the box each month for less and keep your points. Loyalty to long term customers not really recognised now. I am in the process of changing to rum box to mix it up a bit rather than cancel. It was a great delight during Covid as a monthly treat for which I was very grateful”

Helpful Report

Posted 1 year ago

“I tried the Rum Club for the first time and as with the Gin Club it’s excellent. So exciting opening the box to find out what’s inside. Everything is great quality”

Helpful Report

Posted 1 year ago

Hi Lynn, we're so glad to hear that you enjoyed the Rum Club! Whilst it hasn't been ongoing as long as the Gin Club, we're happy to hear that we've been able to provide an experience that matches the quality. Touch wood our next box is just as exciting to open! Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi Lorraine. Amazing! We're glad to hear that our service has been exceptional, we'll be sure to let the appropriate teams know so that we can maintain this level of service and continue making sure that we are always putting our members first. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“Easy it find what I was looking for. Am looking forward to enjoying my free simple box”

Helpful Report

Posted 1 year ago

Hi Emma. We're happy to hear that it was easy to navigate our storefront! Fingers crossed you enjoy your taster box once you get the chance to open it. Kind regards Chaney Customer Service Team Member

Posted 9 months ago

“My 'box of delights' arrived last weekend. We unpacked the box with 'Oooohs! and Ahhhhs' for every item. In the evening we had a Cosmopolitan cocktail and curry crisps, and followed that wiith the very tasty 'Gin of the Month'. I really look forward to the box landing, carefully, on my doorstep. Wish I could afford it every month instead of every two months.”

Helpful Report

Posted 1 year ago

Hi Ros, we're happy to hear that you had such a wonderful time opening your box! We're always hoping to inspire those feelings of excitement when opening the box so we're glad to hear that this month was a success. Fingers crossed we can keep surprising and delighting you! Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“The gins and tonics are amazing and the office staff (who have to deal with daft people like me!) are truly wonderful!!”

Helpful Report

Posted 1 year ago

Hi Ali. We're glad to hear that you've been enjoying the gins and tonics, hopefully you enjoy your next box just as much as you have your most recent ones! And trust me, our office staff can be just as daft as anyone else talking from experience. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“You sign people up before there trail box has arrived and it feels very rushed and pushy.You send this survey and I cannot answer the questions because I only ordered it a couple of hours ago”

Helpful Report

Posted 1 year ago

Hi Bill, Thanks for your feedback, and welcome to the club! We’re sorry to hear things felt a bit rushed. Just to clarify, Craft Gin Club is a subscription service, so to receive a box from us, members do need to join the club. We don’t offer one-off purchases, but rest assured, you’re always in control. You can skip a box or cancel your membership at any time, with no hassle. For transparency, we charge all members on the 23rd of each month for their upcoming box, so if you ever want to make changes, just make sure to do so before then. We really appreciate you taking the time to share your thoughts, even early on, and we hope you enjoy your first box once it arrives! If you need any help, our wonderful Memberships Team is always here to support you. Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

“This review request said: "When you get a free moment, we would love it if you could let us know how we are doing! Simply click below to leave us a brief review of your recent Rum Box". I never received a Rum Box. There is obviously something wrong with your review requests! I did receive a Gin Box and have already received a request to write a review on Trust Pilot. However, that Gin Box arrived without the info/recipe sheet about the gin and cocktail of the month. Altogether, not very clever this month!”

Helpful Report

Posted 1 year ago

Hi Yvonne, Thanks so much for your feedback, and we're really sorry for the mix-up! It looks like the subject line of our review email mentioned a Rum Box in error, definitely not what we intended, and we completely understand the confusion. Thanks for flagging it! We also want to make sure you get the full Craft Gin Club experience, so we’d love to help with the missing info/recipe card from your Gin Box. Just pop us a message at members@craftginclub.co.uk and our Memberships Team will get that sorted for you right away. Thanks again for your support and for giving us the chance to put things right. Kind Regards, Sophie Memberships Executive

Posted 1 year ago

“Great as a gift or just a treat for yourself !! I love waiting for mine to come every few weeks. Lovely snacks and a superb gin with fab mixers. The magazine is filled with of information and interesting to read.”

Helpful Report

Posted 1 year ago

Hi Denise. Amazing! We're happy to hear that both you and whoever you've been gifting the boxes to have been enjoying them so much. Let's hope we can keep up this winning streak with your next boxes and keep providing you with a fun and exciting experience every month. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“I always love receiving my gin of the month box, the gin, mixers and snacks are always excellent and a great way to try new things.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for the wonderful feedback! We're always grateful to hear that we've been hitting the mark with our boxes and hope you are enjoying getting a chance to try all the new Gins, snacks and drinks that we have been sending in our boxes. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“Enjoy the variety of gin supplied; sometimes disappointed in the accompanying snacks but overall - ok. Loved The Drinks Bakery biscuits in this month's box. Enjoyed them so much, I've looked at their website and placed an order!!”

Helpful Report

Posted 1 year ago

Hi, we're glad to hear that we've been able to introduce you to a new favourite snack! Whilst are sorry we don't always hit the mark we're so grateful that you've continued to stick with us and hopefully you'll enjoy the snacks you get to try next. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“Bubble happily enjoying.”

Helpful Report

Posted 1 year ago

Hi, we're glad to hear that you've been enjoying being a member! Touch wood we can keep bringing you new and delicious drinks every month. Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“Awful. Was silly enough to sign up for an offer and am now 'a member' and having payments taken from my credit card. Had no notification of the amount, no contact or no opportunity to cancel. Haven't even signed up for an account with them. Please be aware.”

Helpful Report

Posted 1 year ago

Hi Jo, When you sign up for one of our offers, it does begin an ongoing membership this is clearly stated during the sign-up process, and we follow up with a series of emails outlining what to expect, including your membership details and upcoming payment dates. We understand it can be frustrating if these emails were missed or ended up in your spam folder, and we’re sorry for any confusion this may have caused. You can cancel your membership at any time from your Members Area, but if you didn’t complete account setup or are having trouble accessing your account, please don’t worry just email us at members@craftginclub.co.uk and we’ll help you sort everything out quickly, including cancellation or returns if needed. Kind Regards, Sophie Memberships Executive

Posted 1 year ago

“Awful experience”

Helpful Report

Posted 1 year ago

Hi There, Hi there, we're really sorry to hear you didn't have a great experience. That’s certainly not what we aim for! If you’d like to chat more about it, our team’s always here to help, feel free to drop us a message. Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

“Difficult to cancel subscription - need to call up rather than cancel online.”

Helpful Report

Posted 1 year ago

Hi There, Apologies for any frustration regarding our cancellation process. Our aim is to make everything as smooth as possible with everything we do and offer at Craft Gin Club and we’re sorry to hear that you feel this isn’t the case. Thanks for your feedback. Kind Regards, Sophie Memberships Executive

Posted 1 year ago

“Have really enjoyed my Gin membership for the last 6 years but decided that it was time to cancel. Hard to find process and eventually forced to call anyway. On hold for quite a while and then answered by what appeared to be a call centre with masses of back ground noise and person said he couldn't hear me clearly. Re asked questions that are asked online before you are then asked to call...all a bit disappointing end to what has been an enjoyable experience over the years.....”

Helpful Report

Posted 1 year ago

Hi Bev, we're sorry to hear that your cancellation experience was such a hassle. Whilst we have introduced a call to cancel system to provide a more personalised experience for our members, we completely understand that this isn't always the case. We'll be sure to pass along your feedback surrounding this to the appropriate teams so that we can prevent any issues such as this from happening again and improve our member experience! Kind regards, Chaney Customer Service Team Member

Posted 9 months ago

“It appeared I was making a purchase, but the email confirmation said it was a subscription. This wasn't clear when I bought the item. The company put multiple barriers in the way of cancelling the subscription, from failing webpages, to repeated emails and finally forcing me to call, where they tried to convince me I wanted a subscription I never signed up for. Never shopping via Bright HR again!”

Helpful Report

Posted 1 year ago

Hi Cat, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Sophie Memberships Executive

Posted 1 year ago

The Curious Drinker is rated 4.7 based on 6,709 reviews