Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,340 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

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“Great service, colour excellent match.”

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Posted 6 months ago

Thank you for your wonderful recognition, Brian! 🎨

Posted 6 months ago

“Order arrived very quickly. The product was brilliant,the pen covered all my stone chips on the car, very happy with the results. Would definitely recommend 👍”

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Posted 6 months ago

We appreciate your wonderful review, Lindsay! Thank you!🎨💙

Posted 6 months ago

“I have a red Mercedes. Got a chip on the passenger door. I was sceptical of the colour match claims but wow the colour, hue and contrast are almost perfect. Wow”

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Posted 6 months ago

We’re thankful for your trust and kind words, Alan! 💓

Posted 6 months ago

“I would highly recommend this product and it is so easy to use.”

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Posted 6 months ago

Hello Jason! Thank you for your trust and support! Happy driving! 🚗✨

Posted 6 months ago

“Paint ordered by phone. Very helpful and knowledgeable staff. Quick and efficient delivery.”

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Posted 6 months ago

Thanks for choosing Touch Up Paint Factory, Dave! 🌈

Posted 6 months ago

“Excellent service excellent colour match”

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Posted 6 months ago

Your positive feedback is greatly appreciated, Thank you, David!

Posted 6 months ago

“Very quick delivery and communication, great choice of product , very happy with my choice and very easy to get the correct paint match”

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Posted 6 months ago

Thanks for brightening our day with your review, Mark! 🔥🎨

Posted 6 months ago

“Speedy delivery, right colour great service”

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Posted 6 months ago

We’re honored by your kind review. Happy driving! 🚗✨

Posted 6 months ago

“Excellent products with good colour match and repair instruction. Would highly recommend Touch Up Paint Factory products & repair advice.”

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Posted 6 months ago

Thanks for choosing us and sharing your experience, Nina! 💖

Posted 6 months ago

“Excellent product excellent customer service”

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Posted 6 months ago

Hello George! We’re really sorry to hear that you haven't received your order yet. We’d like to help resolve this for you as quickly as possible. Could you please provide us with your order details? We’ll investigate and keep you updated on the situation. Thank you for your patience, and we look forward to sorting this out for you!

Posted 6 months ago

“It's pleasure to write a positive review, the touch up pen was easy to use and the colour was spot on.”

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Posted 6 months ago

Your review is a true gift—thank you, David!

Posted 6 months ago

“Don't know about their factory but the paint seems ok, good colour match initially. Too early to tell how it weathers.”

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Posted 6 months ago

We’re grateful for your support—thank you, Chris! 🚗✨

Posted 6 months ago

“Nib keeps blocking up and color no where near the color of the vehicle Feel like I’ve completely wasted my money FairPlay to the company they did send me out another pen and can’t complain on the customer service but the colour is still darker than it should be so still couldn’t use it as it stood out like a sore thumb”

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Posted 6 months ago

Hello there, Lee. We’re really sorry to hear about the issues you’ve encountered with the nib and the colour mismatch. That sounds incredibly frustrating, and we certainly don’t want you to feel like your money has gone down the drain! If you could share a bit more detail about the specific problems, we’d love the chance to make things right. Whether it’s troubleshooting the nib or finding a more accurate colour match, we’re here to help. After all, every vehicle deserves to shine! Looking forward to your response.

Posted 6 months ago

“Fast delivery and very easy to use would recommend then completely”

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Posted 6 months ago

We couldn’t be happier to hear this—thank you! 🚚⚡💙

Posted 6 months ago

“Promt reliable service. Excellent product.”

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Posted 6 months ago

Your 5-star review made our day!

Posted 6 months ago

“The gloss was perfect. The Matt doesn’t come out of the pen so can’t use it.”

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Posted 6 months ago

Hello Mark, we are sorry if you encountered issues while using the pen. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with a short description of the issue. We'd love to understand what went wrong and how we can help you with this issue. Thank you.

Posted 6 months ago

“Fabulous colour match and so,so easy to apply.Covered a couple of chips on the drivers door edge with a couple of coats and cannot see the repairs. Extrenely pleased”

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Posted 6 months ago

We’re thrilled you loved your experience—thank you Andrew! Happy driving! 🚙✨

Posted 6 months ago

“Easy to order easy to use great product!”

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Posted 6 months ago

Wonderful! Thank you for taking the time to share your experience with us. 🚗✨

Posted 6 months ago

“Perfect colour match very pleased”

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Posted 6 months ago

Awesome, Richard! 💖

Posted 6 months ago

“Very quick turnaround from ordering to delivery.looks like a quality product for the money.Colour match is spot on when I tested it on a small inconspicuous area.Very pleased with my purchase.”

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Posted 6 months ago

Your review brings us joy—thanks Gary!

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 4,340 reviews