Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,340 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed the right paint colour for my dad's Corsa. Easy to find and came very quickly. Great service, thanks”

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Posted 6 months ago

We’re grateful for your kind feedback—thank you Alison! Happy touch-up painting! 💗

Posted 6 months ago

“Quick delivery and perfect colour match, clear instructions. Well satisfied”

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Posted 6 months ago

Thank you for your lovely comments, James 🌈

Posted 6 months ago

“Bought two of these touch up pens one for a dark blue metallic porsche was optimistic & a black metallic audi absolutely brilliant exact colour code very easy to use would definitely recommend this product”

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Posted 6 months ago

Thank you for your thoughtful support, Brad! Glad to know that you have a satisfactory experience with Touch Up Paint Factory. 🚙✨

Posted 6 months ago

“Paint seems to be pretty accurate in colour, can’t vouch yet for durability in weathering. The paint is easy to apply with the pen applicant.”

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Posted 6 months ago

Thank you for your fantastic feedback! 🔥

Posted 6 months ago

“I ordered a paint pen and it arrived after a few days by by normal post.”

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Posted 6 months ago

Your review truly means a lot to us—thanks, James! 🚚⚡💙

Posted 6 months ago

“All in one pen may work on very small chips. It did not work on edge of my motorhome door I tried original nib and small brushes but could not get it to spread or cover.After sales very good was advised by Bob to try small pot of matched paint and applicators.Paint was a perfect match and did a lovely job .Thanks for follow up.I changed my review to 5 star”

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Posted 6 months ago

Hello Stephen, we are sorry to hear your experience. Would you mind sharing with us more details about this issue or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we would love to provide you assistance to this issue.

Posted 6 months ago

“Good service, easy to find the paint colour I wanted”

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Posted 6 months ago

Thank you for your lovely feedback!🎨

Posted 6 months ago

“Fast delivery good colour match 👌”

Touch Up Paint Factory 5 star review on 24th October 2024

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Posted 6 months ago

Your review truly means a lot to us—thanks, Paul!🚗✨

Posted 6 months ago

“Perfect colour match and easy to use. So quick to apply. Really pleased with the result The nib didn’t last the job before going blunt but didn’t stop me.”

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Posted 6 months ago

Thank you for taking the time to share your experience with us, David! We’re pleased to know you were satisfied! However, if there's something that we can do to improve your experience, do let us know.

Posted 6 months ago

“Tri colour paint is not easy to match, and I was very pleased with the match. I was shocked when the base coat went on being a metallic purple brown colour but when the top coat was used magic and no lacquer required.”

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Posted 6 months ago

Thank you so much for your wonderful review, Alan! We're thrilled to hear that you were pleased with the outcome of the paint match o your hard to match paint. Thank you for your trust in us. 🎨💙

Posted 6 months ago

“Perfect match used several times never let me down”

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Posted 6 months ago

Thank you for making our day, Paul!

Posted 6 months ago

“Prompt delivery and helpful guidance. Very good colour match.”

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Posted 6 months ago

Thank you for your positive feedback, Michael! We’re thrilled to hear that the colour match met your expectations. If you have any questions or concerns, please don’t hesitate to reach out. We’d love to hear from you and learn how we can further enhance your experience.

Posted 6 months ago

“Excellent service - very prompt - paint colour is a perfect match on an eleven year old car.”

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Posted 6 months ago

Thank you for your positive energy in sharing your positive experience with us, Steve! Happy driving! 🚗✨

Posted 6 months ago

“Good service”

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Posted 6 months ago

Glad to have met your expectations with our paint and service, Simon! 💙

Posted 6 months ago

“This is a one time paint as once it has been used once the top igets clogged my tip actually fell out when I was using it.”

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Posted 6 months ago

Hello Christopher! We’re sorry to hear that you experienced issues with the paint. That’s certainly not the quality we aim for. If you could provide us with your order details at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we’d like to address this issue and find a resolution for you. Your satisfaction is important to us!

Posted 6 months ago

“Paint stick arrived in good time. I like the idea of an easy application rather than a brush.”

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Posted 6 months ago

Your feedback is invaluable—thank you, David! 🥂

Posted 6 months ago

“First off five stars for customer service, when I rang to inform them they had not dispatched all the pens ordered, the missing item was in the post the same day witha new tracking number. Now on to colour match, despite registration number being given and the correct vehicle being identified the colout match was not correct the tone being just a little to dark. The code used was the same code all the other suppliers suggest but it is not correct, still with no other alternatives available and a hard to see point I used it. Application by the supplied pen is not as simple as it sounds and the suggested drying time between coats needs to be extended if you don't want it to drag. Overall service good, product not so.”

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Posted 6 months ago

Hello John! Glad to hear that you had a positive experience with our customer service team and that we were able to resolve the missing item quickly. However, we’re sorry to learn that the colour match didn’t meet your expectations and that you found the application process challenging. Please know that Touch Up Paint Factory offers 100% colour match guarantee and you have our paint experts who can provide personalised assistance with paint applications. If you can contact us again at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 we'd be glad to provide you assistance with your concerns. Your satisfaction is important to us!

Posted 6 months ago

“perfect match deliverd on time”

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Posted 6 months ago

Thank you for sharing your paint match and delivery experience!🚚⚡ 🎨💙

Posted 6 months ago

“Have used before and had good results with match. Not used yet due to damp conditions,but haven't got any doubts of outcome.”

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Posted 6 months ago

We appreciate your trust and confidence in us, Paul! Thank you. 💙🙌

Posted 6 months ago

“Excellent fast service”

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Posted 6 months ago

We’re grateful for your fantastic feedback, James!

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 4,340 reviews