Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,341 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

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“Excellent fast service”

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Posted 6 months ago

We’re grateful for your fantastic feedback, James!

Posted 6 months ago

“The paint was a perfect match, the instructions were clear and helpful Thanks”

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Posted 6 months ago

Your words mean so much to us—thank you, Tina!

Posted 6 months ago

“Excellent product with clear instructions. Paint match is perfect.”

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Posted 6 months ago

We’re thankful for your thoughtful feedback, Jonathan! ⭐⭐⭐⭐⭐

Posted 6 months ago

“Pen did exactly what I wanted it to do 👏👏”

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Posted 6 months ago

Hi there, Rowley! Your review made our day brighter! ☀️🙌

Posted 6 months ago

“Bob on with the colour”

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Posted 6 months ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 6 months ago

“Sent the perfect match to my paint. Quality”

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Posted 6 months ago

Thank you so much for your kind words, Pieter! 💙

Posted 6 months ago

“Not impressed, the brush was far too hard ,and actually shot out of the end of the pen. Poor quality for the price.”

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Posted 6 months ago

Hello Derek! Thank you for your feedback. We’re sorry to hear that you were not impressed with the brush and that it didn’t meet your expectations. We understand how important quality is. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll be happy to address your concerns and find a resolution. Your satisfaction is important to us!

Posted 6 months ago

“No the colour expected sent grey ordered white”

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Posted 6 months ago

Hi there, Paul! We are sorry if you were sent the wrong paint. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and our team shall investigate and provide you a resolution.

Posted 6 months ago

“Very good and quick delivery”

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Posted 6 months ago

Thank you for your kind words! We're gladto hear your positive experience with delivery. If there's anything else we can do for you, feel free to reach out. Happy touch-up painting! 💓

Posted 6 months ago

“Paint Pen. Bought one as annoyingly I dropped my motorcycle fairing (off bike) & scratched in places. Rubbed down gently with 1500 w/d (wet) . Wasn't down to bare plastic so applied several coats from the pen. Finished with 3000 wet abrasive cloth & polish Excellent colour match & finish, will buy for my car”

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Posted 6 months ago

Thank you for your fantastic review! We're so glad to hear that the paint pen worked well for your motorcycle fairing and that you achieved an excellent finish. If you ever have any questions or need assistance with your next project, feel free to reach out. Happy driving! 💙

Posted 6 months ago

“Got the pen touch up last week , I was so pleased as I have a few small chips on my car , so when I opened the package there was to pens thought ok I read the instruction carefully and watch the how to video link they send by email , I go to use the pens and both are empty , I have tried looking how to contact them to let them know and hopefully get sent a another pen or get my money back but I can’t find a way to contact them 😢”

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Posted 6 months ago

Hi there, Darren! We’re sorry to hear about the issues you’ve encountered. It’s frustrating to receive empty products, especially after you were looking forward to using them. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll provide you a resolution. We appreciate your patience and look forward to helping you get this sorted!

Posted 6 months ago

“The colour doesn't match my car unfortunately despite using number plate”

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Posted 6 months ago

Hi Natasha, we are sorry to hear your experience and we understand how frustrating this issue is. If you could provide us more details or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to assist you and provide you a resolution.

Posted 6 months ago

“Easy to order, prompt delivery, perfect match, all in all an excellent buying experience.”

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Posted 6 months ago

Thank you for your wonderful review, Richard! We're glad that the ordering experience has been great with you. If you need anything else or have further feedback, feel free to reach out. Happy painting! 💙🎨

Posted 6 months ago

“Excellent service and the colour match is outstanding. Thank you.”

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Posted 6 months ago

Thank you for your wonderful review, Anthony! We're delighted to hear you found our service excellent and the colour match to your satisfaction. If there's anything else we can assist you with, please feel free to reach out! 💙

Posted 6 months ago

“Didn’t really expect much but the paint was a perfect match can’t even see th chip area Great product many thanks”

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Posted 6 months ago

Thank you so much for your wonderful review, Barry! We're delighted to hear that the paint matched perfectly and made the chip area virtually invisible. Your satisfaction means a lot to us! If you need any further assistance, feel free to reach out. 💙

Posted 6 months ago

“Good paint pen colour matched perfectly”

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Posted 6 months ago

Thank you for choosing us, Matthew! 🎨

Posted 6 months ago

“A video of how to apply professionally would help and the pen can cause uneven paint onto the car if you do not take your time. Again maybe an instructional video would be helpful. The kit is very handy.”

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Posted 6 months ago

We appreciate your feedback and understand how helpful a video application is which is why we provide plenty of resources for our customers to check from YouTube, Facebook, and Instagram. Additionally, you can get in touch with our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to provide you personalised guidance with paint application.

Posted 6 months ago

“Small problem with the pen but it was soon put right all sorted out very quickly great service good product. Thanks Mark”

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Posted 6 months ago

Glad that the issue has been resolved. Thank you for your kind recognition, Mark! Happy driving! 🚗✨

Posted 6 months ago

“Very speedy delivery. Quality of product is excellent.”

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Posted 6 months ago

Thank you for your amazing feedback, Tony! 💗

Posted 6 months ago

“The colour code is correct but it is not same as my car”

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Posted 6 months ago

Hi there! It’s disappointing to hear that the colour didn’t match your car, even with the correct code. Would you be able to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with your information and short description of the issue. We wanted to resolve this for you. Additionally, you can respond to the email that we have sent you.

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 4,341 reviews