Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,336 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sevice the the first color was sent wrong byt the sorted straight away great customwr service.”

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Posted 6 months ago

Thank you so much for your kind words, Neil! We're really glad to hear that we were able to sort things out quickly for you, even though the first colour was sent incorrectly. We always aim to provide top-notch customer service, and we’re thrilled we could get it right for you in the end. If you ever need anything else or have more questions, don’t hesitate to reach out. We’re here to help and always happy to assist! 💙

Posted 6 months ago

“Great service and an easy to use site”

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Posted 6 months ago

Thank you for your lovely feedback, Connor! We're glad to know that your ordering experience has been great! We aim to make your experience as smooth as possible. If you need any assistance or have questions, don’t hesitate to reach out. Happy touch-up painting. 🤩

Posted 6 months ago

“Colour match spot on, delivered on time, however the pen didn't work very well, struggled with it to get the paint to come out.”

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Posted 6 months ago

Thank you for your feedback! We’re thrilled to hear that the colour match was spot on and that your delivery was timely. However, we’re sorry to learn that you had trouble with the pen. We appreciate your honesty, and your experience is important to us. If you’d like to discuss this further, please feel free to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we’ll do our best to assist you. We truly value your support!

Posted 6 months ago

“Easy to use website, bit pricey but colour match looks spot on so worth the money”

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Posted 6 months ago

Thank you for your feedback, David! We're glad to hear you found our website easy to use and that the colour match exceeded your expectations. We understand that pricing is a consideration, but we're committed to delivering quality that’s worth every penny. Your support means a lot to us, and we hope to see you again soon! 🚗✨

Posted 6 months ago

“Good quality touch up stick but sadly paint Mach is poor, it is too dark, at least it’s covered the chip”

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Posted 6 months ago

Thank you for your review, Michael! We're glad to hear you found the touch-up stick to be of good quality, but we sincerely apologise that the paint match was too dark. We understand how important this is, and we’ve sent you an email requesting additional information so we can resolve the issue promptly. Your satisfaction is our priority, and we appreciate your patience as we work to make this right!

Posted 6 months ago

“Delivered promptly and is a perfect match. Used the company before and will use them again!”

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Posted 6 months ago

Hello Stephen, your positive feedback has truly made our day! We’ll do our utmost to keep up the good work, ensuring that you continue to smile. We can’t wait to see you again soon!

Posted 6 months ago

“Great service and product! Very fast and efficient delivery to Australia as well Thank you”

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Posted 6 months ago

Many thanks for your fantastic feedback, Casey! Glad that the delivery met your expectations. 🚚⚡💙

Posted 6 months ago

“Not used yet”

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Posted 6 months ago

Thank you for your quick update, Brian! We understand that sometimes it takes a little time to get around to trying new products. If you have any questions or need assistance when you do decide to give it a go, please don’t hesitate to reach out. We’re here to help whenever you need! Enjoy your day!

Posted 6 months ago

“Great service, great product, colour match is perfect.”

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Posted 6 months ago

Your kind words are greatly appreciated! A 5-star review from you is the best compliment we could ask for!

Posted 6 months ago

“After paying for the recorded 4 day delivery I was firstly disappointed when it didn't arrive for 6 days. The paint pen itself wasn't even the correct shade, it's visably brighter than the car and stands out so in all it has been a waste of time and money. Very dissatisfied”

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Posted 6 months ago

Hello Raymond! Thank you for bringing this to our attention. It’s genuinely disheartening to hear that your delivery took longer than expected, especially after opting for the recorded 4-day service. Delays can be incredibly frustrating, particularly when you're looking forward to a quick fix. As for the paint pen, we apologise for any inconvenience caused by receiving an incorrect shade. We completely understand how important it is for the colour to match perfectly. We’d love the chance to make this right for you. If you could reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we can sort out a replacement or find a solution that works best for you. We appreciate your patience, and we're here to help!

Posted 6 months ago

“Hello, I have now purchased two lots of touchup Paint for my Skoda yeti. The matches were Spot on. Overall service was brilliant and delivery was within a couple of days. Excellent service will use you again when needed. Thanks Mike Rendle👍”

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Posted 6 months ago

Thank you for the fantastic review, Mike! We're thrilled to have met your expectations and look forward to seeing you again! 💙

Posted 6 months ago

“Ordered 2 pens for different cars, 1 worked spot on the other I couldn't get the paint to come out, the touch up paint factory got in touch and replaced it without a problem that pen worked spot on great company and will recommend and use again. Delivery took about a week so not to long. Keep up the great work.”

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Posted 6 months ago

Hello Andrew! Thank you for sharing your experience with the pens. We’re genuinely sorry to hear that the product didn’t meet your expectations, and we understand how frustrating that can be. We’d love the opportunity to make things right. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll be happy to assist you further.

Posted 6 months ago

“Very good and speedy delivery”

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Posted 6 months ago

Hello Peter! Thank you so much for your feedback with delivery. It means the world to us to receive a 5-star review from you! 🙌⭐

Posted 6 months ago

“Great item works and looks great and very easy to use especially over touch in paint brushes”

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Posted 6 months ago

Hello Lee! Thank you ever so much for your wonderful review! We're thrilled to hear you had a great experience with us! 💙

Posted 6 months ago

“Very quick delivery and a perfect colour match great site”

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Posted 6 months ago

Hello Bob! We can't thank you enough for your glowing review! It’s customers like you that keep us going! ⭐⭐⭐⭐⭐

Posted 6 months ago

“A simple process, delivered in a reasonable timescale and exactly what I wanted.”

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Posted 6 months ago

Your feedback is priceless to us—thank you!

Posted 6 months ago

“Very happy with the results I've achieved from using the (many!) products supplied, and advice given, by TUPF.”

Touch Up Paint Factory 5 star review on 31st October 2024

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Posted 6 months ago

We’re thrilled to hear you enjoyed it—thank you Steve! 🤩

Posted 6 months ago

“The match for my car was excellent, I would highly recommend to family and friends.”

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Posted 6 months ago

Your review brings us joy—thanks!

Posted 6 months ago

“At first I ordered the wrong colour paint for my red Zoe; somehow it turned up as a buff colour. I have found getting the correct code a tricky process. However, Bob at Touch up Paint Factory got on the case straight away and a few days later I have just recieved the red paint at no extra cost. Will use them again for sure.”

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Posted 6 months ago

Thank you for shining a light on our efforts to help you! Glad that your issues were resolved.

Posted 6 months ago

“The service was great and very fast. The colour was 100% but I found the tip very scratchy and difficult to get a smooth even finish on bigger scratches, and followed all the tips to try and clean and hopefully soften it with no luck”

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Posted 6 months ago

Hello Paul, thank you for sharing your thoughts! We're sorry to learn that the tip didn’t quite meet expectations. It can be rather frustrating when something just doesn’t perform as hoped. Would you be able to get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate what happened and provide you assistance? We'd like to assist in improving your experience.

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 4,336 reviews