Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,276 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 28th April 2025

Keith B

Touch Up Paint Factory 5 star review on 23rd April 2025

Ian L

Touch Up Paint Factory 5 star review on 17th April 2025

Richard W

124

Anonymous

Anonymous // 01/01/2019

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“Fantastic match, great delivery and superb service”

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Posted 12 hours ago

“Paint arrived as ordered (touch up with micro brushes) did a small stone chip and a shallow scratch. The match was perfect, great result.”

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Posted 12 hours ago

“Thank you so much for the good service!!!”

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Posted 13 hours ago

“Good colour match to the Lexus Sonic Titanium. Fills stone chips easily if you have a steady hand!!”

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Posted 13 hours ago

“Easy correspondance and qick delivery.”

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Posted 14 hours ago

“Quick delivery good communication.”

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Posted 17 hours ago

Appreciate you sharing your positive experience with the communication. We understand how concerning it is especially that it is already the product. Please know that our team has reached out to you to work on the issue.

Posted 11 hours ago

“Super easy to place my order fast delivery haven’t had chance to use touch up pen yet but colour match looks very good so far”

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Posted 1 day ago

“At last a company that gives my a colour I couldn’t find elsehere 👍”

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Posted 1 day ago

“So far, so good. Bought the bottle & some brushes from Amazon. Only tried a few bits so far, but the colour is great & applies really well. I plan to smith it down a touch & then buff to get the final result. Feeling positive & I’m a complete novice!”

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Posted 1 day ago

“Easy to order fast delivery and colour match was spot on”

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Posted 1 day ago

“great, thanks, good colour match”

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Posted 1 day ago

“Very good - was missing a nib on the touch up pen and was immediately dispatched two which arrived the next day.”

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Posted 1 day ago

“Excellent quality product would definitely use again.”

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Posted 1 day ago

“Always dubious about colour matching car paint, but on this occasion the match is spot on. Good application spray and even distribution. Very quick drying and smooth when dry. Very little blending needed and took lacquer very well. All waxed and polished within a day. Very impressed.”

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Posted 1 day ago

“Great colour match all was going well but after using for 5 minutes tip fell out off pen onto floor so wasted the rest of paint so couldn’t finish what I had started a bit frustrated to be honest”

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Posted 1 day ago

Hello Tony, we are sorry to hear about this, but please know that we also have a replacement tip. But we would like to understand what happened and provide you assistance. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 11 hours ago

“Not a exact match too dark”

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Posted 2 days ago

Hello Richard, we are sorry to hear about your experience with the paint match. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you a resolution.

Posted 11 hours ago

“A perfect paint match for my Racing Green Rover Mini !”

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Posted 3 days ago

“Rubbish Followed instructions Primer was fine But the actual paint from the colour pen wouldn’t take to it”

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Posted 3 days ago

Sorry to hear about your experience, Chris — that’s certainly not what we’d hope for. Would you mind getting in touch with us at info@touchuppaintfactory.co.uk or by calling +44 (0) 1295 380 495? We’d really like to look into this further and make sure you’re fully supported. Let’s get this sorted for you!

Posted 3 days ago

“Very happy with the matching of the colour, as promised it was 100%. The all in one paint pen small and contains I think 10ml paint, however, it does amazing job. I had issue with my second order but Sally and Bob did prompt response and resolved the issue. Thank you very much for that! I”

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Posted 3 days ago

“Some annoying little pin head chips on my bonnet and a scrape on my rear bumper area, followed the instructions and delighted with the outcome,,very happy”

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Posted 4 days ago

Touch Up Paint Factory is rated 4.6 based on 4,276 reviews