Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,338 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first I ordered the wrong colour paint for my red Zoe; somehow it turned up as a buff colour. I have found getting the correct code a tricky process. However, Bob at Touch up Paint Factory got on the case straight away and a few days later I have just recieved the red paint at no extra cost. Will use them again for sure.”

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Posted 6 months ago

Thank you for shining a light on our efforts to help you! Glad that your issues were resolved.

Posted 6 months ago

“The service was great and very fast. The colour was 100% but I found the tip very scratchy and difficult to get a smooth even finish on bigger scratches, and followed all the tips to try and clean and hopefully soften it with no luck”

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Posted 6 months ago

Hello Paul, thank you for sharing your thoughts! We're sorry to learn that the tip didn’t quite meet expectations. It can be rather frustrating when something just doesn’t perform as hoped. Would you be able to get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate what happened and provide you assistance? We'd like to assist in improving your experience.

Posted 6 months ago

“Fantastic service in matching my paint color and super quick delivery”

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Posted 6 months ago

Your feedback is invaluable to us—thank you!

Posted 6 months ago

“I've used this supplier a couple of times now and much prefer the method of application to other "brush in a bottle" brands. More control over application and little or no waste around the cap. I actully used a plastic tooth pick on very small chips, works well. Great, fast and friendly service too, I'd recommend the Touch Up Paint Factory to others.”

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Posted 6 months ago

Your review has truly made our day—thanks! Happy. driving! 🤩

Posted 6 months ago

“Excellent match, super fast service. Recommended.”

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Posted 6 months ago

We’re thankful for your kind support, Christopher! 🤩

Posted 6 months ago

“Fast delivery perfect paint match for my car plus easy application with the paint pen would use again.”

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Posted 6 months ago

Thank you for choosing us for your touch-up paint needs, David!

Posted 6 months ago

“The touch up pen arrived fairly promptly and was easy to apply. I would have been very pleased had my car not been black while the paint sent is blue! Now I need the black version to match the registration number which the Touch Up Paint Factory was given when I odered. Not very impressed so far!”

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Posted 6 months ago

Thank you so much for your feedback, Reginald. We completely understand how disappointing it must be to receive the wrong colour, especially when you’re keen to keep your vehicle looking its best. It sounds like a bit of a mix-up, and we’d love to help you get the correct black paint sorted out as quickly as possible. Could you please reach out to our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495? They’ll be on hand to resolve this and ensure you’re all set.

Posted 6 months ago

“Spot on matching colour”

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Posted 6 months ago

Wonderful, Alan!

Posted 6 months ago

“Touch Up Paint Factory had an easy to navigate system for choosing the correct paint colour to match with the car which many other sites did not offer.”

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Posted 6 months ago

Glad to hear that you find our website easy to navigate and ease of locating your paint code via reg search. Thank you so much for taking the time to share your experience, Susan. If there's anything else that we can do to improve your experience do let us know.

Posted 6 months ago

“I bought the pen. Ideal for my application for use on my canal boat. It's painted in a car colour so when these guys popped up I tried one. Great for small localised chips and scratches. Definitely use them again to sort my car out”

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Posted 6 months ago

Thank you for your lovely comments!

Posted 6 months ago

“Very happy with my purchase of touch up pen, delivery was excellent.”

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Posted 6 months ago

We appreciate you taking the time to write this! 💙

Posted 6 months ago

“Very pleased with your product, swift delivery, acknowledged my order within a few hours and delivery dates. Very impressed thank you.”

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Posted 6 months ago

Your review truly brightens our day—thanks! 💙

Posted 6 months ago

“Paint was a perfect match. Giving vin number I guess helped. Very satisfied.”

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Posted 6 months ago

Hi Keith, thank you so much for sharing your experience. Your satisfaction drives us—thanks!

Posted 6 months ago

“Good, prompt service with comprehensive instructions and excellent colour match.”

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Posted 6 months ago

Thank you for the stellar review!

Posted 6 months ago

“Came on time. Good match. Does what it says on the bottle.”

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Posted 6 months ago

Hi there, D! Thank you so much for dropping by and sharing your experience to others. Glad that the paint met your expectations. Your satisfaction is our priority—thank you!🔥🤩

Posted 6 months ago

“Matchen Perfectly. Quick delivery.”

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Posted 6 months ago

We greatly appreciate your perfect 5-star rating, James! 🚚⚡💙

Posted 6 months ago

“Very poor quality pen and terrible colour match even after providing my registration. Car is factor colour and very disappointed in this product. My honest opinion.. save your money and time ordering these pens”

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Posted 6 months ago

We’re really sorry to hear about your experience with the pen and the colour match. It’s disappointing when expectations aren’t met. Your feedback is important to us, and we genuinely appreciate your honesty. We’d love the opportunity to make this right for you. If you could share more details about your order, we can look into a solution. Thank you for your patience, and we hope to regain your trust.

Posted 6 months ago

“Arrived very fast. Only thing is colour match is way out fiat red was more maroon but Bob in customer services was more than helpful and sorted it out”

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Posted 6 months ago

Hello George! Thank you for your feedback! We’re glad to hear your order arrived quickly, but we’re sorry to learn that the colour match wasn’t what you expected. Could you please provide us with a bit more information about your order? We’d love to help find a solution to get you the right colour match. Your satisfaction is important to us! Looking forward to hearing from you.

Posted 6 months ago

“Great service, colour excellent match.”

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Posted 6 months ago

Thank you for your wonderful recognition, Brian! 🎨

Posted 6 months ago

“Order arrived very quickly. The product was brilliant,the pen covered all my stone chips on the car, very happy with the results. Would definitely recommend 👍”

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Posted 6 months ago

We appreciate your wonderful review, Lindsay! Thank you!🎨💙

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 4,338 reviews