Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,347 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better weather meant that I was able to use the touch up paint pen today ( all in one). Colour match for my 17yr old MX5 is excellent. Pen easy to use. Delighted with the results.”

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Posted 8 months ago

That’s fantastic to hear, Adrian! We're so glad the weather held up and you finally got to use your pen. Even better that the colour match was spot on for your 17-year-old vehicle. Delighted you're happy with the results! ⭐⭐⭐⭐⭐

Posted 7 months ago

“Great product and excellent service.”

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Posted 8 months ago

Awesome, Dean! Thank you so much for choosing Touch Up Paint Factory. 🚗✨

Posted 7 months ago

“Great service”

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Posted 8 months ago

Thank you so much for sharing your feedback and for giving us a perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 7 months ago

“it works, but on edges or small deep scratches, on light scratches on large surfaces a visible trace remains”

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Posted 8 months ago

Hello Andrzej! Appreciate you sharing your experience. Touch Up Paint Factory may help or address paint issues depending on ho severe the damage is. But please know that if you need help with paint application to achieve a better outcome, our paint experts are ready to help all the time. We can be reached at info@touchuppaintfactory.co.uk.

Posted 8 months ago

“My order arrived on time but an item was missing contacted tupf couldnt be more helpful the missing item arrived next day”

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Posted 8 months ago

Thanks for sharing your experience, David! We're sorry an item was initially missing, but we're really glad our team was able to resolve it quickly and get the missing item to you the very next day. Appreciate your understanding and for the opportunity to make things right! 💙

Posted 7 months ago

“Very good”

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Posted 8 months ago

Hi there, Jamie! Appreciate you sharing your feedback to us. We understand that you are still awaiting your order, and we would also like to check on this for you. Can you please contact us at info@touchuppaintfactory.co.uk so we can immediate address this for you?

Posted 8 months ago

“after a week I have not received the order”

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Posted 8 months ago

Hi there, Giuseppe! We are sorry to hear that you have not received your order. We appreciate you bringing this matter into our attention. Would you mind contacting us at info@touchuppaintfactory.co.uk so we can look it up for you and investigate on this?

Posted 8 months ago

“Been asked to change my review. But still haven't received my product. What a joke never live from this company!”

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Posted 8 months ago

Hi Lee. appreciate you bringng this matter into our attention as that's definitely not what we like to hear! We're really sorry your order hasn't arrived yet — waiting around for something that should’ve already turned up is never fun. Could you please get in touch with our support team at info@touchuppaintfactory.co.uk with your order details? We’ll look into it right away.

Posted 8 months ago

“A fantastic colour match . Good service too”

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Posted 8 months ago

Thank you so much for sharing your experience, Tony! 💙

Posted 7 months ago

“Excellent done the job great colour match. Would purchase again if needed.”

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Posted 8 months ago

Thank you, Alan! We're glad to hear the colour match was spot on and that it did the job well. We'd be happy to help again if you ever need more in the future! Happy driving! 🚗✨

Posted 7 months ago

“Items not delivered”

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Posted 8 months ago

Hello Emma! We are sorry to hear the issue you experienced and we appreciate you bringing this matter into our attention. Could you please get in touch with our support team at info@touchuppaintfactory.co.uk with your order details? We’ll look into it for you.

Posted 8 months ago

“Brilliant service, my order came straight away, very impressed with Touch up paint factory.”

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Posted 8 months ago

Thank you so much for your feedback. If there's anything that we can do to improve your experience do let us know.

Posted 8 months ago

“Cant believe how good this stuff is,colour is bang on and easy to apply no more scratch”

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Posted 8 months ago

That's awesome to hear! Thanks for the great feedback, Nicholas!

Posted 7 months ago

“absolutely brilliant service and prompt delivery even got in touch to make sure i had the correct colour before mixing as there are 2 types of blue for my bike i would recommend to everyone and definitely use them again for my needs”

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Posted 8 months ago

Thank you for the fantastic feedback, Ian! We're so glad you were happy with the service and delivery. We really appreciate the recommendation and look forward to helping you again in the future. ⭐⭐⭐⭐⭐

Posted 7 months ago

“Very pleased with customer service and the paint provided.”

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Posted 8 months ago

Thank you, Nigel! We're really glad to hear you were pleased with both the service provided and the paint. Your satisfaction means a lot to us! 💙 Ask ChatGPT

Posted 7 months ago

“As far as payment,communication,delivery these guys were good,some things are lacking though... Compared to their "How to videos" you were suppose to get "Pro cleaner" in a can" if you buy aerosol version like i did,i didn't receive that,but a rag that says "wax and grease remover" i suppose that's similar,although i would prefer a canned version like in the videos so i can follow instructions to the letter. ' Next thing is the Clear Coat,in the videos they have 1k clear coat for 1 car, and 2k clear coat for some other car,i received 1k clear coat,it would be nice if they specified which clear coat am i getting. in the "Everything you need" package they just list "Clear coat 500ml" so again some clarification would be nice prior to buying. ' I should note all the cans i recived expire in 2035 so its nice to have these things with such long expiration date for later usage.”

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Posted 8 months ago

Thanks a lot for taking the time to share such a thoughtful and balanced review — really appreciated! We’re chuffed to hear the payment, delivery, and communication side of things went smoothly — always our aim to make that bit effortless. That said, you've raised some very fair points about the kit contents and clarity around what’s included, especially in relation to the “How-to” videos. On the bright side, we're glad the expiry dates give you plenty of time to use the products. We’ll be sure to pass your feedback on to the team — it’s exactly the kind of input that helps us improve. And if there’s anything still unclear or you fancy a bit of guidance, we’re always just a message away.

Posted 8 months ago

“Received my order, was not satisfied with the amount of paint sent, enough to touch up stone potting but not enough for the small respray I wanted to do.”

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Posted 8 months ago

Thanks so much for your feedback — we completely understand where you're coming from, especially if you were aiming for something more like a respray. Our kits are designed with smaller touch-ups in mind, using a 10ml pen and 30ml pots, which is noted in the product photos and description. That said, if you're planning a broader repair, we do offer a 400ml aerosol spray which might be just the ticket! You can find it here: https://touchuppaintfactory.co.uk/collections/aerosol-spray-paints We hope that helps — and if you need a hand choosing the right option, just give us a shout. Always happy to assist. 😊

Posted 8 months ago

“Very good Paint sprays lovely”

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Posted 8 months ago

Awesome, Dave! Thank you so much for choosing us! 🚙✨

Posted 7 months ago

“My touch up paint pen arrived promptly by tracked post, and was well packaged. Have not yet used the product yet, but, looks a perfect match. Very pleased I used this company.”

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Posted 8 months ago

Thank you for your feedback! We're glad to hear your touch-up paint pen arrived quickly and safely. Even though you haven't used it yet, it's great that the colour looks a perfect match. We really appreciate you choosing Touch Up Paint Factory and hope you're just as happy with the results once you apply it!

Posted 7 months ago

“Very good delivery good not used paint yet”

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Posted 8 months ago

Hello Nigel! Thank you so much for choosing Touch Up Paint Factory.

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 5,347 reviews