Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,750 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,750 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Paint pen arrived on time”

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Posted 11 months ago

That’s brilliant news, Bryan! Wishing you smooth applications and top-notch touch-ups!🚚⚡💙

Posted 10 months ago

“Product is good, met with satisfaction; however, it took nearly two weeks to be delivered. Just to clarify, this was mainly due to courier problems (the item ended up in Warrington for some bizarre reason- I live in South Wales..). TUPF we're very helpful, but communication could have been better- didn't receive a single text/email relating to updates for delivery from the moment I made the purchase.”

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Posted 11 months ago

Thank you so much for your honest feedback, Richard — it’s wonderful to hear the product met your expectations. We also appreciate your kind words about our team being helpful, and we take on board your point about communication. Your suggestion for better delivery updates will be forwarded to the team to help improve the experience for everyone. Thanks again for taking the time to share — it’s feedback like yours that motivates us to do better.

Posted 11 months ago

“Prompt delivery,plenty of information on how to apply.😀👍”

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Posted 11 months ago

Appreciate you sharing your experience, Barry. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“having used paint factory before I had no hesitation using them again as the colour match was spot on and I will use them again if needed”

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Posted 11 months ago

Hi Keith, thank you ever so much for being a returning customer — we truly appreciate your continued trust and support. It's always lovely to hear from customers who’ve come back to us, and we’re grateful you took the time to share your experience. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“Colour is a good match but if i am completely honest my second purchase from them in a few days was what i thought o be a normal sized aerosol can, it turns out o be a tiny bottle of paint but on the photos looks like a full size can, maybe my fault for not doing due diligence, but non the less dissapointing.”

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Posted 11 months ago

Thanks so much for your honest feedback, Ian — we really do appreciate it, even when it’s not all glowing. We’re glad to hear the colour match was spot on — always a good start — but we completely understand your disappointment. That said, we take this kind of feedback seriously, and we’ll definitely look at making the size information clearer. But the information is also available with the image and also description of the product as well. If there’s anything we can do to help sort it or advise on the right product going forward, just give us a shout — we’d be more than happy to assist.

Posted 11 months ago

“done a great job on a chip on my car”

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Posted 11 months ago

Lovely to hear that! Thanks a ton for sharing, John! Happy driving! 🚙✨

Posted 10 months ago

“Very quick postage and the product was perfect.”

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Posted 11 months ago

Thank you for choosing us, Lauren! 🎨

Posted 10 months ago

“Delivered promptly haven’t had a chance to use it yet .”

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Posted 11 months ago

Hello Dave, thank you for takig the time to leave us a review. Just know that we are here should you need help once you are ready to use the product.

Posted 11 months ago

“Ordered separately 2 Touch up pots . 1 for my Fiesta the other for my wife's Fiesta . Both delivered on time 1 with Royal Mail the other with a Courier & well packaged . The kits are as described. The colours Desert Island Blue & Deep Impact Blue are both a very good colour match . Very impressed. Thank You”

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Posted 11 months ago

hank you for the great feedback! We're really pleased to hear both touch-up kits arrived on time. It’s great to know you're impressed — we appreciate your support and hope the results continue to meet your expectations. Thanks again!

Posted 10 months ago

“Everything was fine”

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Posted 11 months ago

Thank you for taking the time to rate us 5 stars, Robert!

Posted 10 months ago

“At present all I can say is it arrived on time, haven't used it yet.”

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Posted 11 months ago

Hello Barry, thanks for letting us know — glad to hear it arrived on time. When you do get around to using it, we’d love to hear how you get on. Hopefully it performs just as well as it turned up! And if you’ve got any questions along the way, we’re only ever a message away.

Posted 11 months ago

“Good product & great colour match”

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Posted 11 months ago

Hello Glen! We’re truly grateful for your kind words.

Posted 10 months ago

“I have a 15 year old car with a lifetime of scratches due to the vehicle being used in confined rural areas with mahy trees and bushes. The touch paint has given it a new life.”

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Posted 11 months ago

That’s wonderful to hear, David! Appreciate you choosing Touch Up Paint Factory for your repair. If you ever need a hand or some tips on keeping it looking its best, don’t hesitate to reach out. Here’s to many more miles and plenty of happy journeys ahead!

Posted 11 months ago

“Excellent product great instructions”

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Posted 11 months ago

Thank you for the amazing 5-star review!

Posted 10 months ago

“Royal Mail managed to lose the original package, but after a quick email a replacement was sent that arrived very quickly. Greaty customer service, thank-you.”

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Posted 11 months ago

Hello Jon! Sorry to hear about the lost package, but glad our team could quickly send a replacement that arrived promptly. We appreciate your understanding and your kind words about our customer service — thank you! 💙

Posted 10 months ago

“Received 2 colours of paint. Both matched existing perfectly. Delivery was as programmed. A good service!”

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Posted 11 months ago

Hello Clifford, appreciate you sharing your experience with TUPF. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“Prompt delivery and comprehensive application instructions”

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Posted 11 months ago

We're glad to hear your order arrived promptly and that you found the application instructions clear and helpful. Let us know if you need any further assistance, Margaret!💙

Posted 10 months ago

“Once the exact colour was worked out all was good. Haven't used pen yet but delivery and price were OK.”

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Posted 11 months ago

Thanks for your feedback! We're glad the correct colour was sorted and that you're happy with the delivery and price. When you do get around to using the pen, we hope it meets your expectations — let us know how it goes!

Posted 10 months ago

“Colour match was excellent”

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Posted 11 months ago

Thank you so much for sharing your paint match experience using TUPF, Trevor!

Posted 10 months ago

“Easy website to navigate, and a quick delivery. The colour match was perfect. Extremely happy customer.”

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Posted 11 months ago

Glad to hear that you are satisfied with the outcome of your repair, Michael! Thank you so much for taking the time to share your before and after photos with us!

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,750 reviews