Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Very good services and paint good too use again...”

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Posted 10 months ago

Thanks for taking the time to share your experience, John! 🥂

Posted 9 months ago

“Speedy delivery and a perfect match.”

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Posted 10 months ago

Lovely! Thank you ⭐⭐⭐⭐⭐

Posted 9 months ago

“Amazing colour match will use again hopefully no need too.”

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Posted 10 months ago

We're so glad to hear about your positive experience, Stuart. While we share your hope that you won’t need our paint again anytime soon, please know that we’re always here for you if you do.

Posted 9 months ago

“Bought the pen repair kit. Followed the simple instructions using the degreaser/cleaner pad. Applied paint from the pen to two small chips. Went back after recommended time to apply a second coat if needed but could no longer identify where the chips had been, so enough said.”

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Posted 10 months ago

We’re thrilled you loved it, Reid—thank you!

Posted 9 months ago

“Great web-site, easy to navigate and select materilas. Would use again.”

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Posted 10 months ago

Hi there, Alan! Your review is much appreciated!

Posted 9 months ago

“Paints arrived within a couple of days with full instructions on how to use. Applied the paint colour followed by the clear cote as required and am absolutely delighted by the end result. Definitely value for money and the colour match is perfect. Not too long to wait between coats and full 24 hours given to ensure the total job is fully cured. End result is very good indeed!”

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Posted 10 months ago

Thank you! We’re honored by your kind words about your experience with TUPF.

Posted 9 months ago

“Good quality product the colour is a perfect match .”

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Posted 10 months ago

Awesome, Colin! Thank you.

Posted 9 months ago

“No hassle ordered online quick delivery very good match for a 62 plate weathered car.”

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Posted 10 months ago

Glad to hear that we were able to help sort out the issue, Jon!

Posted 9 months ago

“Good communication and paint description with Reg no. And slso highlighted pain to code on supplied can for future reference”

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Posted 10 months ago

Hello Gavin, thank you so much for taking the time to share your experience with Touch Up Paint Factory. 🤩

Posted 10 months ago

“Excellent company for touch up paint and would recommend to anyone.”

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Posted 10 months ago

We’re lucky to have customers like you—thanks a million!

Posted 9 months ago

“The colour is exactly the same you can't tell where I touched in .”

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Posted 10 months ago

Glad to hear your positive experience using TUP, Kevin!

Posted 9 months ago

“I rattled both pens until I almost got tennis elbow, pressed the nib as per instruction absolutely no paint. Not impressed”

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Posted 10 months ago

Hello George! We’re really sorry to hear about your experience, and we completely understand your frustration. The paint does take around 45 seconds to 1 minute to flow through the nib, so kindly allow some time for the paint to flow. If you've tried this and are still facing issues, please don’t hesitate to get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we'd be more than happy to arrange a replacement for you. We want to make sure you're fully satisfied with your purchase!

Posted 10 months ago

“Paint came quickly and was very good Will use again.”

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Posted 10 months ago

Your support inspires us—thank you, Michael!

Posted 9 months ago

“Good product and good delivery service”

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Posted 10 months ago

We’re grateful beyond words—thank you so much, Ian!

Posted 9 months ago

“Based on my car, the truck up pen is a perfect match and hides the the stone chip!”

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Posted 10 months ago

Hello Mark, thank you for the thoughtful feedback.

Posted 9 months ago

“I only needed to use the paint today to touch up some minor stone chips and the effect is very good. Thank you.”

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Posted 10 months ago

Thank you for your support!

Posted 9 months ago

“Delivery was very quick, and I was impressed by the fact that the paint came complete with applicators, wax & grease remover, andvdetailed instructions for using the product.”

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Posted 10 months ago

Thanks for helping us grow with your feedback!

Posted 9 months ago

“I don't normally write reviews, but as the colour of the paint was so far off the mark. I feel the need, ordered via the Giant Web site picked the correct bike. Also thought the price very high for only 10ml pen type, but as I thought the colour would be a perfect match then I was OK with it. Paint nothing like as shown in the picture. Very disappointed.”

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Posted 10 months ago

Hello Robert, thank you for taking the time to share your feedback, and we’re truly sorry to hear that the colour wasn’t a perfect match for you. We understand how disappointing it can be when the results don’t meet expectations, especially when you’ve carefully selected the right option. We always aim to provide a perfect colour match, and we take your concerns seriously. It seems that our team has contacted you, and we would greatly appreciate the opportunity to investigate and make things right for you. We look forward to resolving this issue for you.

Posted 10 months ago

“Good delivery speed and excellent paint match.”

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Posted 10 months ago

Awesome, Gaz! Thank you so much for sharing your feedback with TUPF! ✨

Posted 10 months ago

“Super fast delivery quality touch up paint Excellent match.”

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Posted 10 months ago

Your encouragement helps us do better every day—thank you!

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews