Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,034 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give 5 stars to the customer services . They reacted positively to a problem I had and did all they could to resolve it . The bench mark for businesses to aspire to .”

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Posted 11 months ago

Thank you so much for your kind words and 5-star rating for the customer service team, Brian! While we understand that your overall rating is 4-stars. we are still thrilled to hear that our customer service team was able to assist you positively and resolve your issue. Your feedback means a lot to us and motivates the entire team to keep delivering the best possible service. We truly appreciate your support! If you ever need anything else, don’t hesitate to get in touch.

Posted 10 months ago

“Perfect colour match.👌 thanks”

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Posted 11 months ago

🎨 Perfect colour match is what we guarantee with our product and we are glad to have delivered, Gabriel! Thank you for the trust!

Posted 9 months ago

“Bought an all in one touch up pen for my sons mica green pearl car. Worked a treat with an exact colour match and as easy to use as a marker pen. I'd recommend it.”

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Posted 11 months ago

We’re overjoyed with your lovely feedback – thanks for the trust, Wayne!

Posted 9 months ago

“I have used this company many times and have been satisfied every time.”

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Posted 11 months ago

Wow, Stuart! Thank you so much for your continued support in us! We are glad to hear that all your experience with us has been excellent! We look forward to serving you or your car again in the future! 🚙✨

Posted 9 months ago

“great paint pen very good colour match”

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Posted 11 months ago

Thank you so much for taking the time to share your experience, Glyn!

Posted 9 months ago

“Great company with an amazing array of colours and exceptionally helpful. If you ride a Giant bicycle then this is the place to come as they are a preferred supplier of paint colours to Giant Bicycles. Can't recommend them highly enough, their service is fast and accurate and customer service is what it should be, quick, accurate and helpful. ⭐⭐⭐⭐⭐”

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Posted 11 months ago

Thanks for the kind words – we're pleased your paint job was a success for your bicycle, Phil. 🚴

Posted 9 months ago

“A misunderstanding meant that I initially received the wrong colour, but I am impressed by the positive treatment I received from customer service, who immediately ensured that a new pen in the correct colour was delivered . Many thanks!”

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Posted 11 months ago

We're very sorry to hear that the colour you received doesn't match your vehicle, Staffan. Please email us at info@touchuppaintfactory.co.uk with your order number and a photo of the test card next to your vehicle. We appreciate your patience and the opportunity to fix this.

Posted 10 months ago

“Great match Easy to use, covered well and matched in totally with my car colour Not the cheapest- but really good!”

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Posted 11 months ago

Thanks for the great review – we bet your car looks great now, Alan! Happy driving! 🚙✨

Posted 9 months ago

“After contacting the paint factory Got a free replacement pen due to the 1st one being a lot darker than my car perfect match this time very happy with result. The company was very understanding & easy to communicate with much appreciated A.morton.”

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Posted 11 months ago

Hi Andrew! We're sorry to hear that the pen colour was significantly darker than your car — that’s definitely not the experience we aim to deliver. We’d love the opportunity to put this right under our 100% colour match guarantee. Please email us at info@touchuppaintfactory.co.uk with your order details and this photo. Our team will review it and assist you with the next steps.

Posted 10 months ago

“The paint selected matched well.”

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Posted 11 months ago

Wonderful, Stewart! Thank you so much for taking the time to share your paint match experience.

Posted 9 months ago

“Paint doesn’t match colour and has made the marks stand out more. Issue raised and refund given without any issue.”

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Posted 11 months ago

Hi there, Diane! We're really sorry to hear that the colour didn’t match and that it made the marks more noticeable. We stand by our 100% colour match guarantee, and we’d like to make this right for you. Please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the test card next to your vehicle. Our team will review it and work with you to find a solution. Thank you for bringing this to our attention.

Posted 10 months ago

“A good match and easy to apply .”

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Posted 11 months ago

Thank you for taking the time to share your experience with the paint match and application, Mike!

Posted 9 months ago

“Was easy to apply. Mine was the paint and not the pen.”

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Posted 11 months ago

Thank you for your feedback, Stephen! We're glad to hear that you found the paint easy to apply. If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Excellent colour match with very quick service. Paint pen is very easy to use, full instructions are supplied with the paint pen.”

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Posted 11 months ago

Really appreciate your rating – we’re happy that you are satisfied with the product and service received, Ian!

Posted 9 months ago

“Prompt efficient service. Excellent product, easy to apply and good colour match”

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Posted 11 months ago

Thank you for such a warm and positive review – it truly keeps us going, Peter.

Posted 9 months ago

“Very satisfied of quick dispatch and delivered.”

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Posted 11 months ago

Awesome! Thank you so much for taking the time to share your experience with delivery. 🚚⚡💙

Posted 9 months ago

“Never received any paint yet it’s been 3 weeks”

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Posted 11 months ago

Hello Paul, we're sorry to hear that you haven't received your paint. It appears that our team attempted to contact you regarding your order but did not receive a response. As a result, a refund has been processed to ensure the matter is resolved promptly. If you have any further questions or need assistance, please don’t hesitate to reach out.

Posted 10 months ago

“The product is very good, easy to use and arrived promptly; so I didn't have to see my scratches for too long!”

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Posted 11 months ago

So pleased to hear our paint met your expectations – cheers for the top review!

Posted 9 months ago

“Very surprised on a perfect match, a little pricey, but im hoping the touch up pens will last for a while before the paint dries up in them .”

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Posted 11 months ago

Thank you for trusting us, Mark.

Posted 9 months ago

“Decent quality paint, good service and delivery”

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Posted 11 months ago

Thank you for choosing Touch Up Paint Factory for your car paint repair needs, Kim!

Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,034 reviews