Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,744 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sceptical. This however was a revelation. All the little nicks and chips on the paintwork are covered . My Jaguar looks like almost new again.”

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Posted 11 months ago

Thanks for making our day with your great feedback, Andrew.

Posted 10 months ago

“Excellent match , good amount of paint in pot”

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Posted 11 months ago

Thank you for taking the time to rate us 5 stars!

Posted 10 months ago

“unfortunately the aerosol spray paint that I recieved did not match the car that the paint was ordered for sorry for this but I was very dissapointed”

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Posted 11 months ago

We’re really sorry to hear that, Frank and we completely understand your disappointment — receiving a mismatched colour is incredibly frustrating, especially when you're counting on a good result. Please do get in touch with us at info@touchuppaintfactory.co.uk so we can look into what went wrong and get this sorted for you. We stand by our colour match guarantee and will do our best to make things right. Thanks for bringing it to our attention — and again, our sincerest apologies for the trouble.

Posted 10 months ago

“Happy with product Many thanks”

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Posted 11 months ago

We're thrilled to know you're satisfied—thank you!🤩

Posted 10 months ago

“Products seem great with othe bits n bobs needed to do the job. Good instructions. Only issue is I thought I'd ordered aerosol which is what I need for the repair on my car.”

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Posted 11 months ago

Thanks so much for your feedback, Graham — we’re really glad to hear you found the kit well put together and the instructions clear and helpful! It sounds like there may have been a mix-up when placing the order. While we understand it wasn’t quite what you intended to purchase, we do appreciate you giving Touch Up Paint Factory a go. As it's a user error, returns aren’t possible in this case, but we’re always here to help guide you through your next order to ensure you get exactly what you need. Thanks again for your understanding, and feel free to reach out if we can be of any further help!

Posted 10 months ago

“All good thanks”

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Posted 11 months ago

A big thank you for the glowing 5-star rating, Ian! 🙌

Posted 10 months ago

“Was highly recommended this place, picked up the touch pen for my car. Great web site Great delivery as well. Thank you and would use again”

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Posted 11 months ago

Thank you for taking the time to rate us 5 stars, David! 💙

Posted 10 months ago

“Deliverly took longer than advertised - otherwise all OK.”

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Posted 11 months ago

Thanks so much for your feedback, Andrew — and we're really sorry to hear the delivery took longer than expected. That's never ideal, and we completely understand how frustrating delays can be. We're glad to hear everything else was spot on in the end, though! If there's ever anything else we can assist with, we're always here to help. Thanks again for giving Touch Up Paint Factory a go!

Posted 10 months ago

“Excellent company that puts the customoer first. I had an issue and they didn't quibble. I'll always return to them as they have proven they are a customer based company. Thank you 'Touch Up Paint Factory'.”

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Posted 11 months ago

Hi Dave! Now that’s the sort of feedback that gives us all a warm glow—thank you so much! We're really pleased we could sort your issue. Your kind words and loyalty truly mean the world, and we’ll always be here whenever you need us next. Thanks again for your trust – we look forward to seeing you back soon! 🙌

Posted 10 months ago

“Delighted with the product and great service from the team at touch up paint factory.. My first time ordering and will certainly be ordering again. Five ⭐⭐⭐⭐⭐”

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Posted 11 months ago

What a lovely review—thank you ever so much, David! We're absolutely delighted that your first experience with us was a great one. Here’s to many more perfectly matched paint jobs ahead! 🎨🚗💙

Posted 10 months ago

“I haven’t received my order yet was wondering 🤔 were it is 😡”

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Posted 11 months ago

Hi Jackie, apologies for the issue experienced. We’d really like to get to the bottom of this for you as quickly as possible. Could you please drop us an email at info@touchuppaintfactory.co.uk with your order details? We’ll chase it up. Thanks so much for your patience.

Posted 11 months ago

“Purchased to touch up some chips on my road bike - was a little skeptical because it's a bit of a unique color. The color match was spot-on perfect and the touch-up pen is exactly what I needed. Chips are now filled in and barely noticeable. Shipping to the US was faster than expected.”

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Posted 11 months ago

That’s absolutely brilliant to hear—thank you for putting your trust in us. Thanks again for your feedback, Carl. Wishing you smooth rides and chip-free miles ahead! 🚴

Posted 10 months ago

“Paint matches colour of my Audi s3 perfect”

Touch Up Paint Factory 5 star review on 12th June 2025

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Posted 11 months ago

Thank you so much for sharing your before and after photos with us, Adam and for sharing your positive experience using Touch Up Paint Factory.

Posted 10 months ago

“i got the wrong item , and now i am being ignord”

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Posted 11 months ago

Hello Dale! We’re truly sorry to hear you received the wrong item and feel ignored — that’s absolutely not the experience we want for any of our customers. We completely understand how frustrating this must be, especially when you’re simply trying to get things sorted. Please do reach out again to info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with your order details. We want to make this right and will prioritise resolving the issue for you as quickly as possible. Your satisfaction really matters to us, and we appreciate your patience while we get this sorted.

Posted 11 months ago

“Great product, great communications and fantastic Customer service. Very highly recommended.”

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Posted 11 months ago

Thanks so much for the kind words about our service, Darren—it really does mean a lot to the team! That said, we’re genuinely sorry to hear the colour match was off. We know how important it is for a touch-up to blend seamlessly. We’d love to take another look for you—could you drop us a quick line at info@touchuppaintfactory.co.uk so we can check on this for you?

Posted 11 months ago

“I’ve used the services in the past and had no complaints about quality until now.”

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Posted 11 months ago

That’s truly disappointing to hear, Nuno—especially after positive experience from us. We completely understand how frustrating it must be when something that’s worked well in the past doesn’t quite hit the mark this time around. We’d love to dig into what’s gone wrong and see how we can make it right. If you could share a few more details to us at info@touchuppaintfactory.co.uk, we’ll roll up our sleeves and get it sorted and hopefully restore your confidence in us.

Posted 11 months ago

“Paint application difficult - inferior quality applicator (it broke and scratched the car further). Coverage very poor. After a small application, we gave up as it looked worse.”

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Posted 11 months ago

Hello Vicki! Thanks so much for sharing your experience. That’s certainly not the finish we aim to deliver, and we completely understand your disappointment. We’d really appreciate the opportunity to make things right, as your time and effort absolutely deserve better results. Would you be happy to pop us a message at info@touchuppaintfactory.co.uk? We’d be glad to arrange a resolution or suggest a more suitable solution. We can’t promise magic, but we’ll give it our all to turn things around.

Posted 11 months ago

“Excellent colour match. Great have bought the pen 🖊️ for our previous car, but am trying out the touch up pot on a larger chip. Hopefully it will flatten out with careful use of a rubbing compound.”

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Posted 11 months ago

We’re truly grateful for your kind words. And if you need help, you know where to find us, Paul! ⭐⭐⭐⭐⭐

Posted 10 months ago

“Product is brilliant, service excellent. Colour perfect .Thoroughly recommend Product and company. Many thanks.”

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Posted 11 months ago

Thank you for the amazing 5-star review, Barry!

Posted 10 months ago

“Works well at covering the edge of my doors that have been opened onto a wall. Also good on random stone chips.”

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Posted 11 months ago

Thank you for sharing your experience, Andy! 🤩

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,744 reviews