Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,363 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,363 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 10th May 2025

131

Anonymous

Anonymous // 01/01/2019

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“Excellent match to original colour”

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Posted 8 months ago

It’s fantastic to hear that the match to the original colour was excellent! If there’s anything else needed or if further assistance is required, please feel free to reach out. Thank you for the great feedback, David! 💙

Posted 8 months ago

“Tesla grey .... Great colour match and quick delivery”

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Posted 8 months ago

Glad to know everything met expectations, Mark. If any further assistance is needed or if there are more projects on the horizon, just let us know. Cheers! 🚚✨

Posted 8 months ago

“No major problem with the service I received from The Touch Up Paint Factory. Fairly fast delivery of my order. Unfortunately the extremely overpriced “factory colour matched paint” (30ml for £19.95) I received was nowhere near a match for my frame colour. I emailed them regarding this and after 2 days I finally received a reply. I was told that the supplier had messed up the paint formula and was told that they had no idea when they would have the correct colour back in stock. To their credit I was given a full refund for my order. Overall a very disappointing outcome.”

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Posted 8 months ago

Hello Carl! Thank you for your feedback. We’re genuinely sorry to hear the issues with your paint. It’s certainly disappointing when things don’t go as planned, especially when you’ve been waiting for a solution. We appreciate your understanding and patience while we worked through the issue. It’s reassuring to know that our team was able to issue a full refund promptly. Rest assured, we’re taking your feedback seriously and will address the paint formula issue with our supplier to prevent similar occurrences in the future. If you have any further concerns or need assistance with anything else, please do not hesitate to contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and hope to have the opportunity to provide a better experience next time. Thank you once again for your feedback.

Posted 8 months ago

“👍 Very simple and clear to order from you. Fast delivery even though it was to an overseas address, easy to follow the package too👍”

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Posted 8 months ago

Fantastic to hear that the ordering process was straightforward and the delivery swift, even across borders! If there’s anything more needed in the future, feel free to reach out. Thanks for the thumbs up! 👍 💙

Posted 8 months ago

“Great colour match. Good instructions and very easy to use. Great product thanks recommended.”

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Posted 8 months ago

Hello John! 👋 Glad that you had a satisfactory experience with Touch Up Paint Factory's paint. It’s always a pleasure to know a product makes things easy and effective. Thank you for the recommendation—if there’s anything else needed, don’t hesitate to get in touch. Cheers! 🥂 🚗✨

Posted 8 months ago

“Just finished repairing a few scrapes on my grandsons car, with the aerosol black for a Peugeot 207 with a perfect colour match, as we know black is not always black!! Very impressed”

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Posted 8 months ago

It’s wonderful to hear that the aerosol did the trick for your grandson’s car! Black can certainly be a bit of a chameleon, so a perfect match is always a win. Delighted to know you’re impressed with the results. If there’s ever another project on the horizon, don’t hesitate to reach out, Lawrence! 🎨🚗✨

Posted 8 months ago

“Great product, great service”

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Posted 8 months ago

Thank you for the lovely feedback, Christian! Looking forward to serving you again in the future! 💙

Posted 8 months ago

“Perfect for touching up two scratches on the front of my wheel hub. Good job”

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Posted 8 months ago

Hello Lynne! 👋 It’s brilliant to hear that the touch-up kit worked a treat for those scratches on your wheel hub. A job well done indeed! If any more touch-ups or assistance are needed in the future, don’t hesitate to get in touch. Enjoy the sleek finish! 💖

Posted 8 months ago

“Helpful, contacted me to confirm the colour, perfect match. Arrived fast. Thank you”

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Posted 8 months ago

Thank you for the kind words, Stephen! It’s always a pleasure to ensure everything is just right. If any further assistance is needed, feel free to reach out. Cheers! 🥂

Posted 8 months ago

“Only had three or four small paint dings on edge of driver's door when I opened the door and accidentally bumped the roughcast wall of the house, by the way the car was only two weeks old and brand new, the pen paint colour is spot on and a doddle to use, the less the wife knows the better, thanks.”

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Posted 8 months ago

Thank you for sharing your feedback with your Touch Up Paint Factory Experience, Mr. Anderson! It’s great to hear that the touch-up pen worked so well and matched the colour exactly. It sounds like the car had a little unintended brush with the wall, but at least the repair was a breeze. Here’s to keeping those little surprises discreet and maintaining the car’s pristine appearance. If there’s anything more needed, don’t hesitate to get in touch.🚗✨

Posted 8 months ago

“Easy to identify the colour of paint required via the website- a speedy delivery helps to soften the pain when you need it.”

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Posted 8 months ago

Hello there, Ian! Thank you for your lovely review. Glad to hear that you found the paint lookup tool helpful in search of your paint, and that you are satisfied with the delivery. We understand that when it comes to paint, the sooner you have it, the sooner you can start your repair. Thank you again for your feedback and for choosing Touch Up Paint Factory. 💙

Posted 8 months ago

“Not to impressed with my experience really. After initial email to customer service about enquire was dealing with them then the emails stopped. Turned out lady was off sick so you get no reply. Contacted them by phone and delt with order that way. Paint pens are not that good at dealing with small chips in my opinion you would be better applying it with a small brush or tooth pick. The colour match for my clio was too dark and it was right in your face you would easily spot it. The colour match for my kia was there abouts right but still not that impressed. Spray paint and clear coat for my Scania truck was a good match and easier to apply than the pens. Would I buy again I doubt it at that price.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback, David. We’re genuinely sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication falters, and we apologise for any inconvenience caused by the temporary absence of our team member. Your feedback is incredibly valuable to us, and we will use it to improve our products and services. We’re pleased to hear that the spray paint and clear coat worked well for your truck. We hope you’ll consider giving us another opportunity to provide a better experience. If there is anything specific you would like us to address, please let us know. Should you have any further concerns or require assistance, please do not hesitate to reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We are here to help and ensure that your next experience with us is much smoother and more satisfying. Thank you once again for your feedback and patience.

Posted 8 months ago

“Have used this factory before and as the last order came through on time with right colour and the right colour code well pleased.”

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Posted 8 months ago

Thank you for your continued trust in us, Peter! We’re delighted to hear that our consistency keeps you coming back. Should you need any further assistance or have a new vehicle in need of a touch-up, we’re here to help. Here’s to many more successful touch-up projects in the future! 🌟🌟🌟🌟🌟

Posted 8 months ago

“you sent me the wrong type paint using my registration Iam not too happy”

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Posted 8 months ago

We’re sorry to hear that you received the wrong type of paint, Derek-John. We understand how important it is to get the right product, especially when using your registration details to ensure accuracy. Please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 with your order details so we can correct this mistake promptly. We’re committed to resolving this issue to your satisfaction. Thank you for your understanding, and we apologise for any inconvenience caused.

Posted 8 months ago

“Very good service will us this company again”

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Posted 8 months ago

Thank you for the positive feedback, Philip! We're thrilled to hear that you were pleased with the service and that you plan to use us again. If there’s anything else needed or if any questions come up, feel free to reach out. We look forward to assisting you again in the future! 🚙✨💗

Posted 8 months ago

“Produced quickly. Sent quickly. Well wrapped. Arrived promptly. Well pleased with goods. Thank you.”

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Posted 8 months ago

Hi there, Philip! It’s wonderful to hear that everything from fulfilling your order to delivery went smoothly and that you’re pleased with the paint. If there’s anything more needed or if any questions arise, don’t hesitate to get in touch. We’re here to help and look forward to serving you again in the future! 💗 🚗

Posted 8 months ago

“Great product with useful information”

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Posted 8 months ago

We’re pleased to hear that the instructions included in the kit were helpful for your paint application. Thank you for sharing your experience and here's to your car looking its best! 💙

Posted 8 months ago

“Brilliant service. They sent wrong paint due to mix up with reg no but this was resolved straight away. Would highly recommend this company.”

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Posted 8 months ago

Thank you for your kind words, Vivian! It's awesome to hear that, despite the initial issue with the paint, it was resolved promptly. It’s great to know that our service met your expectations and that you’re happy with the resolution. We truly appreciate your recommendation and for the opportunity to make things right. We are here if you need anything further in the future. Here’s to smooth sailing and excellent service every time! 🌈🚗✨

Posted 8 months ago

“A good product that is easy to apply,and convenient to aquire,and a good colour match as a bonus.”

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Posted 8 months ago

We are glad that we have made your experience postive with Touch Up Paint Factory, John!If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Here's to your car looking its best! 🚗✨

Posted 8 months ago

“Not used yet, but have every confidence reading the reviews. Very easy website to order and delivery was quick.”

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Posted 8 months ago

Glad to hear your positive feedback, Peter! We’re confident that once you start using the product, it will live up to your expectations. If you need any assistance or have questions when you do start using it, don’t hesitate to get in touch. Here’s to your car looking its best! 🚗✨

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 4,363 reviews