Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,753 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased to touch up some chips on my road bike - was a little skeptical because it's a bit of a unique color. The color match was spot-on perfect and the touch-up pen is exactly what I needed. Chips are now filled in and barely noticeable. Shipping to the US was faster than expected.”

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Posted 11 months ago

That’s absolutely brilliant to hear—thank you for putting your trust in us. Thanks again for your feedback, Carl. Wishing you smooth rides and chip-free miles ahead! 🚴

Posted 10 months ago

“Paint matches colour of my Audi s3 perfect”

Touch Up Paint Factory 5 star review on 12th June 2025

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Posted 11 months ago

Thank you so much for sharing your before and after photos with us, Adam and for sharing your positive experience using Touch Up Paint Factory.

Posted 10 months ago

“i got the wrong item , and now i am being ignord”

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Posted 11 months ago

Hello Dale! We’re truly sorry to hear you received the wrong item and feel ignored — that’s absolutely not the experience we want for any of our customers. We completely understand how frustrating this must be, especially when you’re simply trying to get things sorted. Please do reach out again to info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with your order details. We want to make this right and will prioritise resolving the issue for you as quickly as possible. Your satisfaction really matters to us, and we appreciate your patience while we get this sorted.

Posted 11 months ago

“Great product, great communications and fantastic Customer service. Very highly recommended.”

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Posted 11 months ago

Thanks so much for the kind words about our service, Darren—it really does mean a lot to the team! That said, we’re genuinely sorry to hear the colour match was off. We know how important it is for a touch-up to blend seamlessly. We’d love to take another look for you—could you drop us a quick line at info@touchuppaintfactory.co.uk so we can check on this for you?

Posted 11 months ago

“I’ve used the services in the past and had no complaints about quality until now.”

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Posted 11 months ago

That’s truly disappointing to hear, Nuno—especially after positive experience from us. We completely understand how frustrating it must be when something that’s worked well in the past doesn’t quite hit the mark this time around. We’d love to dig into what’s gone wrong and see how we can make it right. If you could share a few more details to us at info@touchuppaintfactory.co.uk, we’ll roll up our sleeves and get it sorted and hopefully restore your confidence in us.

Posted 11 months ago

“Paint application difficult - inferior quality applicator (it broke and scratched the car further). Coverage very poor. After a small application, we gave up as it looked worse.”

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Posted 11 months ago

Hello Vicki! Thanks so much for sharing your experience. That’s certainly not the finish we aim to deliver, and we completely understand your disappointment. We’d really appreciate the opportunity to make things right, as your time and effort absolutely deserve better results. Would you be happy to pop us a message at info@touchuppaintfactory.co.uk? We’d be glad to arrange a resolution or suggest a more suitable solution. We can’t promise magic, but we’ll give it our all to turn things around.

Posted 11 months ago

“Excellent colour match. Great have bought the pen 🖊️ for our previous car, but am trying out the touch up pot on a larger chip. Hopefully it will flatten out with careful use of a rubbing compound.”

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Posted 11 months ago

We’re truly grateful for your kind words. And if you need help, you know where to find us, Paul! ⭐⭐⭐⭐⭐

Posted 10 months ago

“Product is brilliant, service excellent. Colour perfect .Thoroughly recommend Product and company. Many thanks.”

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Posted 11 months ago

Thank you for the amazing 5-star review, Barry!

Posted 10 months ago

“Works well at covering the edge of my doors that have been opened onto a wall. Also good on random stone chips.”

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Posted 11 months ago

Thank you for sharing your experience, Andy! 🤩

Posted 10 months ago

“Not used products yet but they look the part and of quality, 3 star for delivery it was a weeek late not a problem but no one told me I had to chase them up to see where my order was and the fact I paid for delivery.”

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Posted 11 months ago

Thanks ever so much for your honest feedback, Andrew—it really is appreciated. We're chuffed to hear your comments on the product itself, though we completely understand your frustration with the delivery side of things. We know how annoying it is to be kept waiting, especially when no one’s given you a heads-up. While there are occasionally unforeseen delays with couriers that are beyond our control, we fully acknowledge that the communication should’ve been better—and for that, we’re genuinely sorry. Thanks again for giving us a go—fingers crossed next time we’ll earn those extra stars without keeping you waiting.

Posted 11 months ago

“prompt delivery - good instructions on how to use pleased with finish on wheels painting in minor dinks!!”

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Posted 11 months ago

Brilliant stuff—thanks a million for the feedback, MIchael! Happy driving! 🚙✨

Posted 10 months ago

“Having just bought this car I was given some touch up paint with it even though the paint code was correct it did not match the car so I tried the paint factory there's matched perfectly even though the paint code was the same, I'm very pleased with the results and the efficiency of the delivery and would recommend them to anyone”

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Posted 11 months ago

We’re absolutely thrilled to hear ours hit the mark and gave your new car the finish it truly deserves, David. Your recommendation means the world to us—it’s the best kind of compliment! If you ever need us again, you know where to find us. 🚙✨

Posted 10 months ago

“as always, good match, thats what i need.”

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Posted 11 months ago

Thanks for sticking with us—your trust means the world. If your car ever gets another little scuff or you just fancy topping up the toolkit, we’ll be right here, Brian! 🔥🔥

Posted 10 months ago

“Excellent service”

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Posted 11 months ago

Thanks for choosing us and leaving such a positive review, John!🤩

Posted 10 months ago

“Made an order 12 days ago and still no package.”

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Posted 11 months ago

Hi Ryan—that’s far too long to be left waiting, and we’re really sorry for the delay. It’s not the kind of delivery timeline we aim for, and we completely understand how frustrating that must be. We’d love to get this sorted straightaway. Could you kindly pop us an email at info@touchuppaintfactory.co.uk with your order number? Thanks ever so much for your patience—we truly appreciate it.

Posted 11 months ago

“Had a problem with my Paint Pen, so contacted them and straight awayit was rectified by replacement being sent 24 hours later”

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Posted 11 months ago

Thanks ever so much for your patience and for letting us make it right. If there’s ever anything else you need, you know you can always contact us, Bill!

Posted 10 months ago

“good quality products ,swift delivery”

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Posted 11 months ago

Many thanks for the lovely 5-star support, Nigel.

Posted 10 months ago

“Delivered quickly and a very good paint match especially bearing in mind that it is for a 30 year old TVR Chimaera which is a bit of an obscure make and rather old too. Very happy and will buy from the again.”

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Posted 11 months ago

Hello Christian! Thank you ever so much for the lovely feedback—and for trusting us with such a rare gem. Until next time—keep enjoying the drive and the shine! 🚗🎨💫

Posted 10 months ago

“Good range of car touch up paints at a fair price with an excellent delivery service.”

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Posted 11 months ago

Now that’s the kind of review that puts a shine on our day, Richard—thank you! We take great pride in offering a solid range, fair prices, and delivery that doesn’t hang about. It’s good to know it all landed just right for you. 🎨

Posted 10 months ago

“Great match. Prompt delivery. Best I have seen. Jim Millar 8 6 25”

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Posted 11 months ago

That’s absolutely fantastic to hear, Jim – thank you kindly! 🥂

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,753 reviews