Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,745 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Works well at covering the edge of my doors that have been opened onto a wall. Also good on random stone chips.”

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Posted 11 months ago

Thank you for sharing your experience, Andy! 🤩

Posted 10 months ago

“Not used products yet but they look the part and of quality, 3 star for delivery it was a weeek late not a problem but no one told me I had to chase them up to see where my order was and the fact I paid for delivery.”

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Posted 11 months ago

Thanks ever so much for your honest feedback, Andrew—it really is appreciated. We're chuffed to hear your comments on the product itself, though we completely understand your frustration with the delivery side of things. We know how annoying it is to be kept waiting, especially when no one’s given you a heads-up. While there are occasionally unforeseen delays with couriers that are beyond our control, we fully acknowledge that the communication should’ve been better—and for that, we’re genuinely sorry. Thanks again for giving us a go—fingers crossed next time we’ll earn those extra stars without keeping you waiting.

Posted 11 months ago

“prompt delivery - good instructions on how to use pleased with finish on wheels painting in minor dinks!!”

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Posted 11 months ago

Brilliant stuff—thanks a million for the feedback, MIchael! Happy driving! 🚙✨

Posted 10 months ago

“Having just bought this car I was given some touch up paint with it even though the paint code was correct it did not match the car so I tried the paint factory there's matched perfectly even though the paint code was the same, I'm very pleased with the results and the efficiency of the delivery and would recommend them to anyone”

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Posted 11 months ago

We’re absolutely thrilled to hear ours hit the mark and gave your new car the finish it truly deserves, David. Your recommendation means the world to us—it’s the best kind of compliment! If you ever need us again, you know where to find us. 🚙✨

Posted 10 months ago

“as always, good match, thats what i need.”

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Posted 11 months ago

Thanks for sticking with us—your trust means the world. If your car ever gets another little scuff or you just fancy topping up the toolkit, we’ll be right here, Brian! 🔥🔥

Posted 10 months ago

“Excellent service”

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Posted 11 months ago

Thanks for choosing us and leaving such a positive review, John!🤩

Posted 10 months ago

“Made an order 12 days ago and still no package.”

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Posted 11 months ago

Hi Ryan—that’s far too long to be left waiting, and we’re really sorry for the delay. It’s not the kind of delivery timeline we aim for, and we completely understand how frustrating that must be. We’d love to get this sorted straightaway. Could you kindly pop us an email at info@touchuppaintfactory.co.uk with your order number? Thanks ever so much for your patience—we truly appreciate it.

Posted 11 months ago

“Had a problem with my Paint Pen, so contacted them and straight awayit was rectified by replacement being sent 24 hours later”

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Posted 11 months ago

Thanks ever so much for your patience and for letting us make it right. If there’s ever anything else you need, you know you can always contact us, Bill!

Posted 10 months ago

“good quality products ,swift delivery”

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Posted 11 months ago

Many thanks for the lovely 5-star support, Nigel.

Posted 10 months ago

“Delivered quickly and a very good paint match especially bearing in mind that it is for a 30 year old TVR Chimaera which is a bit of an obscure make and rather old too. Very happy and will buy from the again.”

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Posted 11 months ago

Hello Christian! Thank you ever so much for the lovely feedback—and for trusting us with such a rare gem. Until next time—keep enjoying the drive and the shine! 🚗🎨💫

Posted 10 months ago

“Good range of car touch up paints at a fair price with an excellent delivery service.”

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Posted 11 months ago

Now that’s the kind of review that puts a shine on our day, Richard—thank you! We take great pride in offering a solid range, fair prices, and delivery that doesn’t hang about. It’s good to know it all landed just right for you. 🎨

Posted 10 months ago

“Great match. Prompt delivery. Best I have seen. Jim Millar 8 6 25”

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Posted 11 months ago

That’s absolutely fantastic to hear, Jim – thank you kindly! 🥂

Posted 10 months ago

“Excellent service. Order arrived on time.”

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Posted 11 months ago

Thank you so much for sharing your experience. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“Delivered as promised, good match”

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Posted 11 months ago

Spot on – that’s just what we like to hear! Thanks ever so much for your feedback! If you need anything else, or fancy tackling another paint project, we’re always here to help! 🤩

Posted 10 months ago

“Great customer service. Cheers Matt! Give the man a raise...”

Touch Up Paint Factory 5 star review on 9th June 2025

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Posted 11 months ago

Now that’s music to our ears, Alastair! Thanks for taking the time to shout out our team – it means a lot. If you ever need us again, we're just an email away! Take care and stay chip-free!🚙✨

Posted 10 months ago

“Paint pen arrived on time”

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Posted 11 months ago

That’s brilliant news, Bryan! Wishing you smooth applications and top-notch touch-ups!🚚⚡💙

Posted 10 months ago

“Product is good, met with satisfaction; however, it took nearly two weeks to be delivered. Just to clarify, this was mainly due to courier problems (the item ended up in Warrington for some bizarre reason- I live in South Wales..). TUPF we're very helpful, but communication could have been better- didn't receive a single text/email relating to updates for delivery from the moment I made the purchase.”

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Posted 11 months ago

Thank you so much for your honest feedback, Richard — it’s wonderful to hear the product met your expectations. We also appreciate your kind words about our team being helpful, and we take on board your point about communication. Your suggestion for better delivery updates will be forwarded to the team to help improve the experience for everyone. Thanks again for taking the time to share — it’s feedback like yours that motivates us to do better.

Posted 11 months ago

“Prompt delivery,plenty of information on how to apply.😀👍”

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Posted 11 months ago

Appreciate you sharing your experience, Barry. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“having used paint factory before I had no hesitation using them again as the colour match was spot on and I will use them again if needed”

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Posted 11 months ago

Hi Keith, thank you ever so much for being a returning customer — we truly appreciate your continued trust and support. It's always lovely to hear from customers who’ve come back to us, and we’re grateful you took the time to share your experience. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 11 months ago

“Colour is a good match but if i am completely honest my second purchase from them in a few days was what i thought o be a normal sized aerosol can, it turns out o be a tiny bottle of paint but on the photos looks like a full size can, maybe my fault for not doing due diligence, but non the less dissapointing.”

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Posted 11 months ago

Thanks so much for your honest feedback, Ian — we really do appreciate it, even when it’s not all glowing. We’re glad to hear the colour match was spot on — always a good start — but we completely understand your disappointment. That said, we take this kind of feedback seriously, and we’ll definitely look at making the size information clearer. But the information is also available with the image and also description of the product as well. If there’s anything we can do to help sort it or advise on the right product going forward, just give us a shout — we’d be more than happy to assist.

Posted 11 months ago

Touch Up Paint Factory is rated 4.5 based on 5,745 reviews