Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,326 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the touch pen. Perfect match for my car. 5 stars from me”

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Posted 10 months ago

Awesome, Lynn! We’re incredibly grateful for your feedback!

Posted 10 months ago

“Ordered many times over the years, won’t buy paint from anywhere else, absolutely brilliant, great company”

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Posted 10 months ago

Hi there, Kate! 👋 Thank you for the fantastic review! It's so nice to see a repaet customer sharing their experience. We’re so pleased to hear your continued support in us. We look forward to your next repair! Happy driving! 🚙✨

Posted 10 months ago

“Great product and service A+++++”

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Posted 10 months ago

⭐⭐⭐⭐⭐ Tim! We can't thank you enough for your generous review!

Posted 10 months ago

“Absolutely spot on the colour match on my car I will order again next time . 👌🏼”

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Posted 10 months ago

Your feedback means so much to us, and we’re so pleased to have met your expectations, John!

Posted 10 months ago

“Quick friendly service.”

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Posted 10 months ago

Thank you for your kind review! We’re grateful for your feedback, Sarah.

Posted 10 months ago

“Excellent company to deal with with a good quality product. Excellent detailed instructions. I’ve used them for my three cars.”

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Posted 10 months ago

Thank you for your fantastic review, Andy! We’re so glad to hear that you’ve had a great experience with us and that our products and instructions have met your expectations. It’s wonderful to know that we’ve been able to help with all three of your cars! If you ever need anything else, don’t hesitate to reach out. We’re always here to assist you. Happy driving! 🚙✨

Posted 10 months ago

“Colour didn't match - Poor!”

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Posted 10 months ago

We're really sorry to hear that the colour didn’t match as expected, and we completely understand your disappointment. We’d love to make this right for you. Please get in touch with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll assist you with a replacement or refund. We appreciate you sharing your feedback, and we’re here to help.

Posted 10 months ago

“The paint in the pen received got used in my work and I can say with confidence that it was matched perfectly with the original car paint. Thanks for doing a good work!”

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Posted 10 months ago

Thank you so much for your feedback! It’s great to know that it worked well for your paint repair project. We really appreciate your support, and if you need anything else in the future, we’re always here to help.🚙✨

Posted 10 months ago

“Order some paint for my TVR gave them the paint codes but they sent the wrong colour they are suppose to be sending me a replacement but I have yet to receive it”

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Posted 10 months ago

We’re really sorry to hear that there was a mix-up with your order, we completely understand how frustrating that can be. It’s disappointing that the replacement hasn’t arrived yet, especially after you provided the correct paint codes. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can look into the issue and make sure the replacement gets to you as soon as possible. Thank you for your patience, and we’ll do our best to resolve this for you quickly.

Posted 10 months ago

“Very happy with service not tried the spray paint yet but I'm sure it will be high quality”

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Posted 10 months ago

“The colour is a perfect match.”

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Posted 10 months ago

“Colour good. It was matching the car paint perfectly. Make sure you have a very tiny brush for the small chips. Definitely worth it.”

Touch Up Paint Factory 5 star review on 24th March 2025

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Posted 10 months ago

Thanks so much for the brilliant feedback, Ionut! We're glad to see some before and after photos that you shared. Thank you for the amazing 5-star review, and we hope to welcome you and your car soon. Happy driving! 🚙✨

Posted 10 months ago

“Easy to use paint pen. The colour is an exact match to the vehicle, considering it is an individual colour on the vehicle.”

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Posted 10 months ago

We’re absolutely delighted by your kind words, James! Thank you for the fantastic review.

Posted 10 months ago

“Spot on colour match well recomend”

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Posted 10 months ago

💯% thank you so much for your support and your recommendation means a lot to us. 🚙✨

Posted 10 months ago

“Excellent service,the staff in the office were most helpful. The touchup paint is very easy to apply”

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Posted 10 months ago

We’re absolutely delighted by your kind words, Debby! Thank you for the fantastic review, and we’re thrilled you had a great time. 🤩

Posted 10 months ago

“Very nice product but think the colour match could be better, looks darker to me.”

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Posted 10 months ago

Hello Scott, if you received a paint that is darker than yours, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so our team can investigate and work with a resolution with you. We wanted to ensure you are satisfied with your purchase.

Posted 10 months ago

“Not used it yet”

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Posted 10 months ago

Hello Simpson, we appreciate you rating us 4-star. Once you get to use the product, we are eager for you to share your experience. Thank you again for the rating!

Posted 10 months ago

“Paint should have been blue. The pen was black no matter what I did the colour would not go blue.”

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Posted 10 months ago

Thank you for bringing this to our attention, Ricky. We're truly sorry for the mix-up. It sounds incredibly frustrating to receive the wrong colour, especially when you're expecting something specific. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can resolve this for you.

Posted 10 months ago

“Yes very good colour match very easy to use”

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Posted 10 months ago

🤩 So happy to hear your experience has been a positive one, Martin!

Posted 10 months ago

“Good colour match and All is good thanks”

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Posted 10 months ago

Great! Thank you for taking the time to share a glowing 5 🌟🌟🌟🌟🌟 rating to us, Stella! 💙

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 5,326 reviews