Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,698 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

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“Order arrived very quickly. So easy to use and results are great. Well worth buying”

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Posted 11 months ago

Thank you so much for the perfect rating, John — we really appreciate your support and are glad you had a great experience with Touch Up Paint Factory! ⭐⭐⭐⭐⭐

Posted 9 months ago

“Colour match good. Arrived in good time, just needed to make good a small knock before handing car over to our Son, who needed a bidder car to carry wife, new baby (most important) all the paraphernalia pram etc. And the dog.😄”

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Posted 11 months ago

Thanks for the lovely message, Alan! We're glad the colour match was spot on and that your order arrived in good time. Sounds like the timing was perfect — best of luck to your son, his growing family (congrats on the new baby!), and of course, the dog! 🚙✨

Posted 9 months ago

“The colour pen was an extremely accurate coulour match for our Mini metallic paint. Would recommend”

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Posted 11 months ago

Wonderful! Thank you for sharing your paint match experience, Mark!

Posted 9 months ago

“Great service and speedy delivery! .. Yet to try the paint, but no doubt it'll be fantastic and get rid of those annoying stone chips. Many thanks 😊”

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Posted 11 months ago

Thank you so much for choosing Touch Up Paint Factory, Paul! Happy painting! 🎨🚙✨

Posted 9 months ago

“After an initial problem with the colour match, the problem was resolved satisfactorily. Good company to deal with, keen to sort out any problems”

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Posted 11 months ago

We're really sorry to hear about your experience, David. Receiving a completely incorrect colour—especially such a drastic difference—is frustrating, and we completely understand your disappointment. This isn’t the level of service we aim to provide. Please get in touch with our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We’re committed to our 100% colour match guarantee and will gladly investigate the issue. Thank you for bringing this to our attention—we’d like the chance to make it right.

Posted 11 months ago

“The process of buying my All in one Touch-up Pen was very easy - just entering the registration of my car I was able to purchase the correct product which turned out to be the exact colour match I needed. Came pretty quickly with all I needed to do the job.”

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Posted 11 months ago

Thanks for sharing, Alan! We're happy to hear the process was easy and that the All-in-One Touch-up Pen was an exact colour match. It’s great the delivery was quick and everything you needed arrived together. We appreciate your feedback!

Posted 9 months ago

“Touch up paint for my car arrived next day and was a perfect match. Would highly recommend this company.”

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Posted 11 months ago

Awesome, Donald! Thank you so much for choosing Touch Up Paint Factory.

Posted 9 months ago

“An great colour match, combined with a fast delivery what more do you need.”

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Posted 11 months ago

We're glad you’re happy with both the product and service. Thanks for the great feedback, Robert! 💙

Posted 9 months ago

“Easy to order with car regestraition but nothing like the paint colour of my car”

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Posted 11 months ago

Thank you for your feedback, Philip. We're sorry to hear that the colour didn't match your vehicle as expected. While using your registration helps identify the manufacturer’s original paint code, variations can occur due to factors like ageing, and previous resprays. If you haven’t already, please contact our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495—we're happy to investigate further and offer a remake or refund under our 100% colour match guarantee. We appreciate you giving us a try and hope to make things right.

Posted 11 months ago

“They were very friendly & helpful when ordering & the items came very fast. However, in my case (Nissan white (pearl)) the colour did not match the paint on my car it was to light.”

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Posted 11 months ago

Thank you for your feedback, Peter. We're glad to hear you found our team friendly and the delivery prompt. However, we're sorry the colour didn’t match as expected. Please get in touch with our customer service team so we can look into this further. We’re happy to offer a remake or refund under our 100% colour match guarantee. Thank you for giving us the opportunity to make it right.

Posted 11 months ago

“I ordered an "All in One" Paint Pen, it was delivered promptly. Unfortunately the paint wasn't a good match, so I contacted Touch Up Paint Factory. No hassle, they remixed the paint and sent out. It was a perfect match this time. Excellent service.”

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Posted 11 months ago

Thank you for sharing your experience, Kevin! We're sorry the first paint wasn't a perfect match, but we're glad we could quickly make it right for you. It’s great to hear the remixed version was spot on — and we really appreciate your kind words about our service! 🤩🤩

Posted 9 months ago

“Brilliant product and colour match is A1 very pleased will buy from you agaib”

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Posted 11 months ago

Awesome, Gareth! Thank you so much for your fantastic feedback. Looking forward to serving you and your car. 🚗✨

Posted 9 months ago

“Superb service,high quality paint and spray cans,I've purchased from 3 suppliers and this company are by far the most professional in all ways I shall return should I require more paints.”

Touch Up Paint Factory 5 star review on 20th May 2025

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Posted 11 months ago

Thank you for the amazing feedback, Paul! We're thrilled to hear you were impressed with our service, paint quality, and spray cans. It means a lot to be considered the most professional among your experiences. We’ll be here whenever you need more paint — looking forward to serving you again! 💙

Posted 9 months ago

“Slight mis match at first,but this excellent company soon sorted it,brilliant service, brilliant company, thank you.”

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Posted 11 months ago

We understand how disappointing this experience must be for you, Nigel, and we're truly sorry. This isn’t the level of service we want any of our customers to have. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0)1295 380 495—we’d be glad to investigate the issue and provide a resolution as quickly as possible. Thank you for bringing it to our attention.

Posted 11 months ago

“Easy to order..swift deliver...quality product..easy to follow instructions on use....reasonable prices....excellent customer service”

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Posted 11 months ago

Thank you for the fantastic feedback, David! We're so pleased to hear you found the ordering process easy, delivery swift, and the product high-quality. It's great to know the instructions were clear, the pricing fair, and that our customer service met your expectations — we really appreciate your support!

Posted 9 months ago

“Good fast service and got the correct colour. Well done”

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Posted 11 months ago

Thank you so much for choosing Touch Up Paint Factory, David! 🚗✨

Posted 9 months ago

“Didn't expect this to work as well as it did, two wheel arches done, perfect match with paint, very pleased, thank you.”

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Posted 11 months ago

That’s great to hear, Paul! We're thrilled the paint was a perfect match and worked so well for your wheel arches. Thanks for the feedback — we really appreciate it!

Posted 9 months ago

“Needed to repair inner wheel arch with the spray paint. Primer, colour and lacquer. Over the moon with the results ! Masking took longer than the actual painting but was well worth the effort . This is a top quality paint system .”

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Posted 11 months ago

Thanks so much for sharing, Stephen! Appreciate your kind words about the quality of the paint repair system! Happy driving! 🚙✨

Posted 9 months ago

“Easy to use and does the job required”

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Posted 11 months ago

Awesome, Frank. Thank you so much for taking the time to leave us a review! 🥂

Posted 11 months ago

“I can only comment on the service as I have not used the product yet. Excellent service and correspondence, well packaged and quick delivery. Professional looking product with very clear instructions, guidance and advice provided.”

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Posted 11 months ago

Appreciate you sharing your experience with the service and the packaging, Alistair. Should you need help, we are always here.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,698 reviews