Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Received 2 colours of paint. Both matched existing perfectly. Delivery was as programmed. A good service!”

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Posted 1 year ago

Hello Clifford, appreciate you sharing your experience with TUPF. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 1 year ago

“Prompt delivery and comprehensive application instructions”

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Posted 1 year ago

We're glad to hear your order arrived promptly and that you found the application instructions clear and helpful. Let us know if you need any further assistance, Margaret!💙

Posted 1 year ago

“Once the exact colour was worked out all was good. Haven't used pen yet but delivery and price were OK.”

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Posted 1 year ago

Thanks for your feedback! We're glad the correct colour was sorted and that you're happy with the delivery and price. When you do get around to using the pen, we hope it meets your expectations — let us know how it goes!

Posted 1 year ago

“Colour match was excellent”

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Posted 1 year ago

Thank you so much for sharing your paint match experience using TUPF, Trevor!

Posted 1 year ago

“Easy website to navigate, and a quick delivery. The colour match was perfect. Extremely happy customer.”

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Posted 1 year ago

Glad to hear that you are satisfied with the outcome of your repair, Michael! Thank you so much for taking the time to share your before and after photos with us!

Posted 1 year ago

“Very good quick delivery, not used as yet.”

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Posted 1 year ago

Thanks for your feedback! We're glad to hear your order arrived quickly. Hopefully, when you do get a chance to use it, you're just as pleased with the results! ❤️

Posted 1 year ago

“they do exactly as they say ...colour was spot on”

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Posted 1 year ago

Thank you so much for sharing your paint match experience with TUPF! 🎨

Posted 1 year ago

“I would love to but in this instance I am still waiting for my purchase. However my last two purchases came quickly and well packaged”

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Posted 1 year ago

Thanks for the update, Ann — we completely understand how concerning it is to be left waiting. We’re glad your last two purchases arrived quickly. Rest assured, we’re on the case to get this latest one to you as soon as possible. If you’d like to drop us an email with your order details at info@touchuppaintfactory.co.uk, we’ll be happy to chase things up and keep you posted every step of the way. Fingers crossed it won’t be long now!

Posted 1 year ago

“colours are always great, just delivery that is slightly annoying, a shipping update would be good (especialy when you pay for next day...)”

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Posted 1 year ago

Thanks for the honest feedback — it’s brilliant to hear the colours consistently hit the mark! As for delivery, we completely get it. Paying extra for next-day shipping only to be left wondering where your parcel is can be rather annoying — like waiting for a bus that’s already late. We’ll pass your suggestion on about adding shipping updates — a bit of peace of mind goes a long way, especially when you’re eager to get started on the job. In the meantime, if you ever want us to check on a delivery, just give us a shout — we’re always happy to help chase things along.

Posted 1 year ago

“The company produce excellent Auto. touch up paints which match the original paint finish perfectly. They provide a prompt service and provide guidance on the application of the paint.”

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Posted 1 year ago

Thank you for the kind words, Terry! Providing guidance and support is all part of making sure you get the best results — we really appreciate your feedback! Happy driving! 🚙✨

Posted 1 year ago

“A week after ordering my touch up pen still no sign of it. Messaged and response was should be with you soon if not message back. Not impressed so far!”

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Posted 1 year ago

Thanks for sharing your experience, Paul — we completely understand how frustrating it is when an order takes longer than expected. We also appreciate you reaching out to us for support, and we’re sorry if it’s left you feeling a bit unsupported. If you haven’t already, please do get back in touch with us again at info@touchuppaintfactory.co.uk with your order details. We’re keen to get to the bottom of this and ensure your pen arrives without further delay. Thanks for your patience so far — we’ll do our utmost to turn things around for you.

Posted 1 year ago

“Not much of a review to leave as still not received the product after two weeks waiting !”

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Posted 1 year ago

Hello Steve! We apologise for any inconvenience as two weeks and still no sign with your order That’s far too long, and we’re genuinely sorry you’ve been left waiting. We completely understand how frustrating this is. Please do get in touch with us at info@touchuppaintfactory.co.uk with your order details so we can track it down and get things moving properly.

Posted 1 year ago

“The paint we received did not match the vehicle. It was darker than the vehicle and therefore has marked our vehicle now and looks terrible as it is a different shade of colour.”

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Posted 1 year ago

Hi there, Eileen! We’re truly sorry to hear this — receiving a mismatched colour is frustrating enough, but we completely understand how upsetting it must be now that it’s been applied and stands out against your vehicle. That’s the opposite of what we want for anyone using our products. Colour accuracy is something we take seriously, especially as even the smallest variation can make a big difference once it’s on the bodywork. We'd really like the chance to put this right. Please do get in touch with us at info@touchuppaintfactory.co.uk with your order details and any photos if you have them — we’ll do our utmost to sort this quickly.

Posted 1 year ago

“Still haven’t received order”

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Posted 1 year ago

Hello Morison, appreciate you sharing your experience with the shipment and apologies if you haven't received the order yet. We would like to check on this for you. Please send us a message at info@touchuppaintfactory.co.uk so we can check this for you.

Posted 1 year ago

“Great job, would recommend it. Just does as it says on the tin!!”

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Posted 1 year ago

Awesome, John! Thank you for taking the time to share your TUPF experience! 🚗✨

Posted 1 year ago

“Good product and colour match. Easy to apply and great value”

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Posted 1 year ago

Awesome, Simon! Thank you so much for choosing Touch Up Paint Factory. 💙

Posted 1 year ago

“Paint colour match perfect and delivered promptly, also came with some really good tips on how get best results. Really pleased. Would definitely recommend.”

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Posted 1 year ago

Thank you for the great feedback, John! We're so glad the colour match was perfect and that your order arrived promptly. It’s great to hear the application tips were helpful too. Really pleased you're happy with the results — and we truly appreciate the recommendation! 🚗✨

Posted 1 year ago

“Problem with colour match was dealt with quickly and I now have correct colour.”

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Posted 1 year ago

Hello Diane! Thank you for sharing your experience — and we’re really sorry you had to go through the trouble in the first place. Receiving the wrong colour is frustrating enough. That said, we’re glad to hear things were turned around and a replacement was offered once you provided the proof. We appreciate you sticking with it and giving us the chance to make things right. Not the smoothest of starts, we’ll admit, but hopefully the resupplied order brings things back on track — and your paintwork ends up looking the part, just as it should!

Posted 1 year ago

“Customer Service 10 out of 10! ... had concerns with what was sent out. The instructions were not clear to me, the All in One pen delivered as two pens and the pen nib kept coming out and the application was pretty rubbish. Initially I was disappointed but when raised with the Customer Service team, further details were exchanged, my concerns listened to and remdial action taken to restore my faith in the company. There will always be issues, its how they are resolved that is important, well done TUPF Customer Service team! thank you.”

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Posted 1 year ago

Thank you for taking the time to share your experience, Richardson! We're sorry to hear about the initial confusion and trouble with the product, but we’re really glad our Customer Service team could step in and make things right. You're absolutely right — it's not just about avoiding issues, but how they're handled when they arise. We truly appreciate your patience and understanding, and we're grateful for your kind words and restored confidence in us. Well done to you as well for reaching out and giving us the opportunity to fix it! 🥂

Posted 1 year ago

“Great customer services , very prompt delivery and perfect colour match”

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Posted 1 year ago

Thanks for sharing your experience, Malcolm — we’re genuinely sorry to hear things didn’t go to plan. That’s not the standard we aim for, and we completely understand your disappointment, especially after coming to us on a recommendation. We’d really like the chance to make this right. Please do get in touch with our team at info@touchuppaintfactory.co.uk we're happy to check for a resolution with you in this case.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews