Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,327 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Very quick service, and the touch up product that I bought was indeed a perfect colour match for my car and was also very easy to apply.”

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Posted 1 year ago

Thank you for sharing your experience, Roger! ❤️

Posted 1 year ago

“Bombard you with emails after an order”

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Posted 1 year ago

We understand that you've had a lot of communication with us, and we appreciate your patience, Andrew. We always strive to respond promptly and assist with any questions you have. If there’s anything specific you need or if you'd prefer fewer emails moving forward, please don’t hesitate to let us know. We're here to help!

Posted 1 year ago

“Very quick well packaged delivery, superb paint match and good instructions”

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Posted 1 year ago

Hello Dirk, a big thank you for your 5-star review! We’re so happy that you are satisfied with your experience with TUPF. 🤩

Posted 1 year ago

“Had the touch up pen but couldn't get it to work ,the company replaced the pen with a new one which worked really well”

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Posted 1 year ago

Hello Kevin! Thanks for your feedback, and we’re sorry to hear you had trouble with the touch-up pen. We want to make sure you get the best results, so please feel free to reach out to us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495. We’d be happy to guide you through the application process or assist with any issues you’re facing.

Posted 1 year ago

“Excellent colour match on my Morgan, quick delivery and a fair price, what more could I ask for ,thank you”

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Posted 1 year ago

Thank you so much David for sharing your experience.

Posted 1 year ago

“I had 2 long scratches on my tailgate which I've touched up. The colour match is perfect but there are relief lines where the touch up stands proud of the rest of the paintwork. I'm an amateur at these things so didn't expect it to be perfect, but from a distance it's impossible to see where the scratches were, so I can live with that. Good product”

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Posted 1 year ago

Thank you for your feedback, Leif! We’re glad to hear the colour match was perfect, and it’s great that the scratches are practically invisible from a distance. Touching up can sometimes leave minor relief lines, but it sounds like you did a fantastic job. If you wish to improve its appearance, feel free to get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We're happy to help! 💖

Posted 1 year ago

“It maybe a silly to say this but it does what it says on the tin Instructions are very good”

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Posted 1 year ago

We’re so thankful for your 5-star rating, Keith! Your positive review of the touch-up paint really brightens our day.🤩

Posted 1 year ago

“Prompt delivery time & excellent feedback re their touch-up pen product. Not used thus far so unless there are issues with quality will not be making further comments.”

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Posted 1 year ago

Hello David! Thank you for your feedback! We're glad to hear the delivery was prompt and that you're happy with the touch-up pen so far. We hope it works perfectly for you, but if you have any questions or issues down the line, don’t hesitate to reach out. We’re here to help! Happy driving! 🚙✨

Posted 1 year ago

“Great service perfect paint match easily touch up minor stone chips and scratches”

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Posted 1 year ago

We’re beyond grateful for your 5-star review, James! Thanks for taking the time to share your experience with our touch-up paint.🥂🤩

Posted 1 year ago

“Good customer service, kept me informed about my order delivered on time and paint was a perfect match will buy again”

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Posted 1 year ago

Hello Paul! How kind of you to leave such a lovely review! We’re so pleased you had a top-notch experience. We can’t wait to serve you and your car again! 🚗✨

Posted 11 months ago

“Thanks for great service”

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Posted 1 year ago

Thank you for the 5 stars, Gwyn! We’re so glad we were able to provide you the service you and your car deserves. Thank you again for trusting TUPF. Drive with confidence and happy touch-up painting! 🚗✨

Posted 1 year ago

“I've used Touch up paint before and so I chose to useit again as I was very happy with the quality of not only the paint but the clour as well. Excellent.”

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Posted 1 year ago

While we are glad to see your 5-star review with us, Steve. We are more than happy to see a review posted from a returning customer. Thank you so much for trusting us again with your touch-up paint needs. Lovely seeing you. 🤩💙

Posted 1 year ago

“Touch up arrived promptly as expected”

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Posted 1 year ago

Thank you for sharing your experience with delivery, Colin! 🚚⚡

Posted 1 year ago

“Hi. I read about the touch up paint product and decided that I would order some. Within three days of placing the order, the product arrived at my home. In addition, there were comprehensive instructions enclosed as to how to apply the paint. I have not used the product yet as my car needs a good wash beforehand. The colour looks to be an excellent match too. So I am very pleased.”

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Posted 1 year ago

Thank you for your thoughtful review, Gordon! Once you’ve given your car a wash, we hope the application goes smoothly, but if you need any assistance along the way, feel free to reach out. We're here to help! 💯

Posted 1 year ago

“Great colour match Thankyou”

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Posted 1 year ago

Thanks for the fantastic 5-star review, Paul!

Posted 1 year ago

“100% match. No other company comes near. I have bee driving for nearly 40 years and used many stone chip products and none of them compare to these guys. With three cars in our household all different colours their paint matches every one. Cheers guys great product.”

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Posted 1 year ago

Wow, thank you so much for the fantastic review, Robert! We’re absolutely thrilled to hear that our paint matches perfectly for all your cars. Your experience means a lot, especially with 40 years of driving under your belt! We’re grateful for your trust and support—cheers to many more flawless touch-ups! If you need anything else, we’re always here to help. Happy driving! 🚙✨

Posted 1 year ago

“Post was slow and expensive. Product was very good.”

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Posted 1 year ago

Hello Peter, we are sorry to hear the delivery experience. However, we are glad that you still rated us a perfect 5-stars for the product. Thank you so much. 💙

Posted 1 year ago

“I ordered a pen and it was defective, but it was instantly replaced with another. Great response thank you! I will use you again.”

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Posted 1 year ago

Hi Hollister! Thank you for your understanding, and we're glad we could resolve the issue quickly! We really appreciate your feedback and are thrilled to hear you’ll be using us again. If you ever need anything else, don’t hesitate to get in touch! 💯💙

Posted 1 year ago

“Very helpful, they went out of their way to find the perfect colour.”

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Posted 1 year ago

Thank you for the kind words! We’re so glad we could help find the perfect colour for you. It’s always our goal to go the extra mile for our customers. If you need anything else, don’t hesitate to reach out! 🚙✨

Posted 1 year ago

“Perfect colour match .”

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Posted 1 year ago

Awesome! Thank you for sharing your experience with the colour match, John! 🎨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,327 reviews