Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,335 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than happy with all aspects of this product and service attached to it.”

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Posted 1 year ago

Awesome! Wonderful to hear your positive experience with the service and the product itself. We appreciate you sharing your experience with us. 🥂

Posted 1 year ago

“Touch up paint was an excellent match , very happy and will recommend them”

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Posted 1 year ago

Your 5-star review made our day, Mrs. Faux! Thanks for trusting TUPF for your touch-up paint needs– we’re so glad it worked well for you.🚙✨

Posted 1 year ago

“Excellent product with superb colour match I really cannot find fault at all. Arrived very promptly too!”

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Posted 1 year ago

We can’t thank you enough for the 5-star rating, Peter! It’s awesome to know our touch-up paint made such a positive impact.

Posted 1 year ago

“Arrived promptly and the instructions were easy to follow but there didn't seem to be much paint in the pen so if you have several bits to touch up best buy two”

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Posted 1 year ago

Hello Ann, thanks for your feedback! We're glad to hear the instructions were easy to follow and that your order arrived promptly. We completely understand your concern about the amount of paint in the pen. Since the pens are 10ml, if you have multiple areas to touch up or larger repairs, we recommend purchasing an extra pen to ensure you have enough. If you're tackling a larger project, it's always a good idea to stock up on a bit more paint. If you have any questions or need further assistance, feel free to contact us at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We're here to help!

Posted 1 year ago

“Fantastic match, all from my registration number. Quick delivery and service.”

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Posted 1 year ago

Awesome, Andrew! We truly appreciate the 5-star review! Thanks for sharing your experience. 🚚⚡💙

Posted 1 year ago

“Paint mix was very good and matched very well”

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Posted 1 year ago

Thanks a ton for the 5-star rating, Melvyn! We’re so happy the touch-up paint worked out for you. Your satisfaction with the paint match means everything to us. 🎨

Posted 1 year ago

“The match was perfect to the vehicle service was quick and reliable will use again if needed in fire 👍”

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Posted 1 year ago

You just made our day with your 5-star review, Steve! Thank you for choosing us (Touch Up Paint Factory) and for your kind feedback! 🤩🤩

Posted 1 year ago

“Super Quick response to request for the exact touch up paint for my Rav. Just the ticket! Thank you”

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Posted 1 year ago

Thanks for the fantastic review and the 5 stars! We love hearing that we were able to help you with your concern.

Posted 1 year ago

“very friendly and helpful service.My touch up paint arrived quickly. colour appears to be an accurate match.”

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Posted 1 year ago

Thank you for the 5 stars! We’re delighted that the touch-up paint worked well for you. Your feedback makes all the difference!

Posted 1 year ago

“Excellent service and great product- highly recommend as a company 👍”

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Posted 1 year ago

Thank you for the fantastic rating! We’re thrilled you had a positive experience.🔥🔥

Posted 1 year ago

“I was expectin RAL 0607005 Cement Greige but the product received is RAL 7005 Mouse Grey. Customer Service accepted their error and refunded the cost. It would have been 5-star review had the product arrived in required colour.”

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Posted 1 year ago

Hello Jeremy, we’re really sorry to hear that the colour wasn’t what you were expecting! That’s definitely frustrating, especially when you have a specific shade in mind. It seems there may have been an error in the order, but we’re glad to hear the issue has been resolved. We hope that’s helped make your day a little brighter! If you need anything else or have further questions, don’t hesitate to reach out—we’re always here to help.

Posted 1 year ago

“Excellent again many thanks”

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Posted 1 year ago

Hello Ricky, your 5-star feedback means so much to us. Thanks for your kind support! 💯🚗✨

Posted 1 year ago

“Unfortunately I have not used it yet as weather has been damp and cold. The repair package is comprehensive and I will be able to find out how good the colour match is good.”

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Posted 1 year ago

Hello John! We completely understand the weather delay. Once you’re able to give it a go, we hope the colour match is spot on. If you need any tips or run into any questions, don’t hesitate to reach out. ☀️🔥🚗✨

Posted 1 year ago

“Delivery was on time”

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Posted 1 year ago

We understand that you experienced issue with the paint. However, if there's anything that we can do to help you. Do let us know.

Posted 1 year ago

“My order of the paint pen on 32st December and it did not arrive. I sent the Touch up paint factory a message to tell them and three days later a new set of pens arrived. Excellent device to make up for Royal Mail non delivery”

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Posted 1 year ago

Hello John! We can’t thank you enough for your kind 5-star review. Your feedback is incredibly valuable to us.🚗✨

Posted 1 year ago

“Great service and delivery”

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Posted 1 year ago

Thank you for sharing your wonderful experience! Your 5-star rating is greatly appreciated, Peter! 🥂

Posted 1 year ago

“Absolutely brilliant service”

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Posted 1 year ago

Awesome, Russell! Thank you so much for your 5-star rating! 🚙✨

Posted 1 year ago

“Brilliant”

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Posted 1 year ago

Thank you so much for rating your experience with us, John! 💗☀️

Posted 1 year ago

“No great! Used many rattle cans from another company, over 30 years to do small jobs, on different cars over the years, with great results, I tried this company, poorly on price, and reading the reviews, But I found the paint did not spray very well at all, spitting more than spraying, plus the paint seemed terrible thin, with poor coverage, A 30 min: small repair, turned into a all afternoon job, that had to be done again and again to get any sort of satisfactory finish, I will say the match was not to bad, but alot more of the panel had to be done to get it looking right, Disappointed.”

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Posted 1 year ago

Hi there, Timothy! It’s clear from your experience that this product didn’t live up to the standard you’re accustomed to, and that’s really disappointing. We completely understand your frustration, especially when you’ve had years of success with other products. The last thing we want is for your repair job to turn into an all-day affair! We’ll take your feedback seriously, as it helps us identify areas to improve. If you’d like to explore any alternative options or discuss a resolution, we’re more than happy to help. We’re here to ensure you have a much smoother experience next time! And while we can’t undo the time lost, we’ll make sure your next job is a much quicker (and less stressful) one! Contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495

Posted 1 year ago

“Package delivered on time and was as advertised. With such low temperatures, haven’t tried out the pen yet.”

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Posted 1 year ago

Hi there, Bill! It’s great to hear the package arrived on time and just as expected! With the cold weather, we completely understand why you haven’t had a chance to try out the pen yet—temperatures can definitely make the drying process longer. When you're able to give it a go, we hope it works perfectly for you! In the meantime, if you have any questions or need guidance, we’re here and happy to help. Stay warm and best of luck with the repair when you're able to tackle it!

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,335 reviews