Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,334 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Hi. I read about the touch up paint product and decided that I would order some. Within three days of placing the order, the product arrived at my home. In addition, there were comprehensive instructions enclosed as to how to apply the paint. I have not used the product yet as my car needs a good wash beforehand. The colour looks to be an excellent match too. So I am very pleased.”

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Posted 1 year ago

Thank you for your thoughtful review, Gordon! Once you’ve given your car a wash, we hope the application goes smoothly, but if you need any assistance along the way, feel free to reach out. We're here to help! 💯

Posted 1 year ago

“Great colour match Thankyou”

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Posted 1 year ago

Thanks for the fantastic 5-star review, Paul!

Posted 1 year ago

“100% match. No other company comes near. I have bee driving for nearly 40 years and used many stone chip products and none of them compare to these guys. With three cars in our household all different colours their paint matches every one. Cheers guys great product.”

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Posted 1 year ago

Wow, thank you so much for the fantastic review, Robert! We’re absolutely thrilled to hear that our paint matches perfectly for all your cars. Your experience means a lot, especially with 40 years of driving under your belt! We’re grateful for your trust and support—cheers to many more flawless touch-ups! If you need anything else, we’re always here to help. Happy driving! 🚙✨

Posted 1 year ago

“Post was slow and expensive. Product was very good.”

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Posted 1 year ago

Hello Peter, we are sorry to hear the delivery experience. However, we are glad that you still rated us a perfect 5-stars for the product. Thank you so much. 💙

Posted 1 year ago

“I ordered a pen and it was defective, but it was instantly replaced with another. Great response thank you! I will use you again.”

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Posted 1 year ago

Hi Hollister! Thank you for your understanding, and we're glad we could resolve the issue quickly! We really appreciate your feedback and are thrilled to hear you’ll be using us again. If you ever need anything else, don’t hesitate to get in touch! 💯💙

Posted 1 year ago

“Very helpful, they went out of their way to find the perfect colour.”

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Posted 1 year ago

Thank you for the kind words! We’re so glad we could help find the perfect colour for you. It’s always our goal to go the extra mile for our customers. If you need anything else, don’t hesitate to reach out! 🚙✨

Posted 1 year ago

“Perfect colour match .”

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Posted 1 year ago

Awesome! Thank you for sharing your experience with the colour match, John! 🎨

Posted 1 year ago

“Easy to navigate website. Quick deliver. Decent instructions included”

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Posted 1 year ago

Wonderful, James. Thank you for sharing your experience. 🚚⚡💙

Posted 1 year ago

“Whenever I purchase I new car, I always order a touch up kit from the TUPF: its paints can be relied upon to match perfectly, with application very easy. the 'All in One' colour touch up bottle is my go to solution, with its paint applicators so much easier to use than a brush in a cap used by other providers. Delivery is prompt, the product well packaged, and the price is wholly justifiable for such high quality.”

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Posted 1 year ago

Thank you for the fantastic review, Derek! We're thrilled to hear that our touch-up kits continue to meet your expectations, and we truly appreciate your loyalty. It's great to know the pot and applicators make the process easier for you. Thanks again for choosing TUPF – we look forward to serving you again! 💙🚙✨🥂

Posted 1 year ago

“Excellent service, not had chance to try the touch up pen so far so sorry can’t comment on the product.”

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Posted 1 year ago

While you may not be able to comment on the paint just yet, Gary, we really appreciate you sharing your experience with our service. Your feedback means a lot to us! 💙🤩

Posted 1 year ago

“Excellent service . Very prompt delivery.”

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Posted 1 year ago

Wonderful! Thank you so much for the feedback. 🤩

Posted 1 year ago

“Purchased the touch up pen in the colour commensurate with the vehicle. Spot on. Package arrived when it was supposed to, what more could you want.”

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Posted 1 year ago

Wow, thank you for the 5 stars, Chris! We’re over the moon to hear our touch-up paint was just what you needed.🎨

Posted 1 year ago

“Excellent service absolute brilliant match. Well highly recommend”

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Posted 1 year ago

Wonderful, Chris. Thank you so much for sharing your experience with us. 🚗✨

Posted 1 year ago

“Brilliant service, went beyond the norm to help me without blinking an eye. Thank you very much. You have a costomer for life. Cheers Andy”

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Posted 1 year ago

We would like to thank you as well, Andy for allowing us to help you. We look forward to helping you again in the future. 🤩 🚙✨

Posted 1 year ago

“Delivered next day”

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Posted 1 year ago

Awesome! Lovely to hear your great experience with delivery. 🚚⚡💙

Posted 1 year ago

“The product arrived in good time and was an exact colour match fo the vehicle. Given the van is over 25 years old this is really impressive. Will definately use this company again and will recommend to everyone I know. Many thanks to the team at the Touch Up Paint Factory”

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Posted 1 year ago

Thank you for the great feedback! We're so glad the colour match was perfect, even for a 25-year-old van! We really appreciate your support and recommendations. If you need anything else, feel free to reach out. Many thanks from the team. 🤩

Posted 1 year ago

“Received the touch up pen very quickly. Good colour match but not easy to apply for a smooth finish. Having left an honest review I was contacted by The Touch Up Paint Factory and together we realised that I had chosen the wrong applicator type. I was sent, free of charge, a different applicator which worked excellently. Unbelievably good service and great product. Definitely seek their advice if you’re unsure. Will definitely use this company again. Extremely highly recommended.”

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Posted 1 year ago

Hello Richard, we understand your frustrations. But we TUPF team is always here to support you. So we can provide you with personalised assistance with paint application. Kindly reach out to us info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 including the photo and the challenges you experienced so we can support you. Your satisfaction is important to us.

Posted 1 year ago

“Colour match was really good Thank you so much”

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Posted 1 year ago

No, thank you, Mande, for trusting TUPF with your touch-up paint needs! If there's anything that we can do to improve your experience. Do let us know we are here to help.

Posted 1 year ago

“Touch up paint and pen both good,including colour match,quick postage,very pleased with product”

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Posted 1 year ago

Thank you for your kind words and 5-star review, Tim! We’re so pleased the touch-up paint worked out so well for you. 🚗✨

Posted 1 year ago

“More than happy with all aspects of this product and service attached to it.”

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Posted 1 year ago

Awesome! Wonderful to hear your positive experience with the service and the product itself. We appreciate you sharing your experience with us. 🥂

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,334 reviews