Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“100 % Good Thanks”

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Posted 1 year ago

100% colour match guarantee 100% thank you as well, Usman! ⭐⭐⭐⭐⭐

Posted 1 year ago

“All good.”

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Posted 1 year ago

Thank you, Ian!

Posted 1 year ago

“The paint from this company is far superior to its rivals. The paint appears to be thicker but still maintains ease of application but covers much better needing less coats. Colour matching is spot on with the cars VIN number printed on the can.”

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Posted 1 year ago

Thank you for your excellent review, Barbara! Your feedback means a lot, and we truly appreciate your support! ❤️

Posted 1 year ago

“Simple . Paint colour is a very poor match”

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Posted 1 year ago

Hello there, Peter! We're really sorry to hear the colour wasn’t a good match — that’s not the standard we aim for. Our team has reached out and offered a remake, as we’d genuinely appreciate the opportunity to make things right for you. At the end of the day, your satisfaction matters to us, and we’re here to ensure you get the perfect finish you were hoping for. 🎨✨

Posted 1 year ago

“There was a mix up with my original pen order but after some discussion this was resolved satisfactorily. Very good customer service and I would recommend this company.”

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Posted 1 year ago

Thank you for your understanding and kind feedback, Douglas! We apologise for the mix-up with your original order, but we're so glad we could resolve the issue to your satisfaction. We really appreciate your recommendation and are grateful for your support. If you ever need anything else, don't hesitate to get in touch! 🤩

Posted 1 year ago

“The paint was a good colour match with existing painted panels, and easy to apply. Once I had gained experience of spray technique with a spray can, the result was better than I had expected. The preparation and cleaning is most important and the wax and grease remover worked well. The final buffing and sanding resolved a lot of the defects, which was a result of working in a tight space in my garage I am most happy with the end result and the colour match.”

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Posted 1 year ago

That’s brilliant to hear — thank you so much for sharing your experience, James! We’re delighted the colour matched well and that you were happy with the final result. Sounds like you put in the prep work too — and as you rightly said, that makes all the difference! Happy driving! 🚗✨

Posted 1 year ago

“Price is very reasonable and the paint is a perfect match thankyou”

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Posted 1 year ago

Thank you for your lovely feedback, Michael! Your support is greatly appreciated – thank you again! 🚗✨

Posted 1 year ago

“Colour match is perfect and easy to apply, great product”

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Posted 1 year ago

Lovely to hear your positive experience, Ken!

Posted 1 year ago

“Sent two colour pens - one was a very good match, the other, although labelled as such, had very little paint in it. Not sure what happened there. Good pen was sufficient - works very well on tiny chips and improves surface of larger ones though not an invisible repair.”

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Posted 1 year ago

Hello Ian! Thanks so much for the honest feedback — we're glad to hear one of the pens was a great match and worked well on the chips! As for the second pen with very little paint, that certainly doesn’t sound right, and we’re really sorry about that. We’d love to look into this for you — if you’ve not already been in touch, feel free to drop us a line at info@touchuppaintfactory.co.uk. We’d be more than happy to make it right. Even if it’s not an invisible repair, we’re chuffed to hear it made a noticeable improvement. 🎨👌

Posted 1 year ago

“Great service arrived on time small issue with 1 piece missing. Rang up and they couldn’t be more apologetic. Said they would put in first class post right away. Arrived next day great customer service can’t fault them”

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Posted 1 year ago

Hello Stephen! Thank you so much for your kind words! We’re really pleased to hear your order arrived on time and that our team were able to quickly sort the issue. We always aim to provide the best possible service, so it’s lovely to know we met your expectations. Thanks again for your understanding and support! 💙

Posted 1 year ago

“I ordered touch up paint for two different cars and both colours were a perfect match Also the delivery time was very good and I would recommend the product”

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Posted 1 year ago

That's so great to hear, Alan! Thank you so much for trusting Touch Up Paint Factory.

Posted 1 year ago

“Good product and good price, I will buy again if I need to”

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Posted 1 year ago

Awesome! We appreciate the trust! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Superb paint and the new spray nozzles make a great job,bought for my mt09 tracer wheels.”

Touch Up Paint Factory 5 star review on 13th April 2025

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Posted 1 year ago

Thanks for the great feedback, Steven! We're thrilled to hear the paint and new spray nozzles worked so well for your MT-09 Tracer wheels. Enjoy the fresh look and smooth finish—ride safe and in style! ⭐⭐⭐⭐⭐

Posted 1 year ago

“.Good service and match”

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Posted 1 year ago

Thank you so much for your review, Graham! 🔥

Posted 1 year ago

“Very pleased with this product”

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Posted 1 year ago

Thank you so much for your kind words, Tina!

Posted 1 year ago

“Excellent service. Perfect colour match”

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Posted 1 year ago

Glad to hear that we have met your expectations, Ian! Happy driving! 🚙✨

Posted 1 year ago

“I have had two pens now sent out and colour no where near . Customer service is good pitty thd paint match wasn't as good .”

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Posted 1 year ago

Hi Lee! We’re really sorry to hear the colour wasn’t what you needed — and it sounds like there may have been a mix-up if you received two. That’s definitely not the experience we want for you. Our team has gotten in touch with you and asks for photos. We would love to hear back from you to help you with this issue. We’re here to help and would appreciate the opportunity to make things right. 🎨✨

Posted 1 year ago

“The paint was exactly the correct colour and was easy to apply. The top spray gave an excellent finish.”

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Posted 1 year ago

Wonderful! 🥂

Posted 1 year ago

“You have pestered me for a review so here it is. Very poor colour match. Very hard to get any kind of decent finish. Made things worse.”

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Posted 1 year ago

Hello Robin! We’re really sorry to hear that you’ve had such a frustrating experience. This certainly isn’t the result we aim for, and we appreciate you taking the time to share your feedback. We’d love the chance to make things right for you. If you could please reach out to us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495, our team would be happy to assist and see how we can help resolve this issue. Your satisfaction is important to us, and we’re here to ensure we get this sorted.

Posted 1 year ago

“After buying a new car and having a stone chip appear on the front bumper, I decided to have a go myself, nothing to lose so I got the paint code from the car badge along with the registration number, the touch up pen came in just a few days, followed the directions and I’m pleased with the results, the paint colour is a extremely good match. I would recommend using this company to anyone. Thanks Dave”

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Posted 1 year ago

We’re incredibly grateful for your support and those 5 shining stars, Dave! 🤩🤩

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews