Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,327 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, good informative service.”

Helpful Report

Posted 1 year ago

Lovely! Thank you so much for sharing your experience with us, Mike! ⭐⭐⭐⭐⭐

Posted 11 months ago

“Repaired the scratches on my camper van. Thank you.”

Helpful Report

Posted 1 year ago

Sorry to hear you’re having trouble with the pen, Laurence! Sometimes the paint can be a bit stubborn, but no worries – try giving the tip a gentle shake or a little press to help get the paint flowing. If you're still having issues, don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 – we’re here to help!

Posted 1 year ago

“Excellent service, Touch Up Pen brilliant and colour match perfect.”

Helpful Report

Posted 1 year ago

Hello TIm, Thank you so much for the kind review!

Posted 11 months ago

“All good great turn around delivery All my Hyundai Tuscon vin ( VRN ) mixed in silver Not used as yet ( will once it’s easy to dry ) Tony ( Ware ) Hertfordshire”

Helpful Report

Posted 1 year ago

Hello Tony! Thank you so much for sharing your delivery experience. Should you need help, do let us know.

Posted 11 months ago

“Excellent colour match. Very quick turnaround from order to delivery. Easy to apply with comprehensive instructions. A good quality product.”

Helpful Report

Posted 1 year ago

Hi there, Andy! Your review has made our day! Thank you for the 5 stars experience.

Posted 11 months ago

“Fantastic. Good instructions and I can't see where I touched up”

Helpful Report

Posted 1 year ago

What a brilliant review, Debbie! Thank you for your kind words and for taking the time to share your experience with us. We look forward to seeing you and your car again.

Posted 11 months ago

“Top quality coatings, perfectly matched.”

Helpful Report

Posted 1 year ago

Hi there, Douglas! We’re so glad you had a wonderful experience with us! Thank you for the 5 stars, and we hope to see you again soon.

Posted 11 months ago

“A great match and speedy delivery.”

Helpful Report

Posted 1 year ago

Hello Neil, thank you so much for sharing your experience. 💙

Posted 11 months ago

“I have used these guys for 3 different vehicles and one of them being a special edition coloured BMW (hard to match) and the paint has been 10/10 on all 3 occasions! Can't recommend enough!”

Helpful Report

Posted 1 year ago

Hello Salih! We really appreciate your continued trust and support with Touch Up Paint Factory. We’re delighted you had a fantastic experience. We’ll be here when your car is ready for another paint!💙

Posted 11 months ago

“Great product, exactly what I needed”

Helpful Report

Posted 1 year ago

Glad to hear your positive experience with Touch Up Paint Factory, Andy! 🚙✨

Posted 11 months ago

“Great paint colour match, and easy to apply.”

Helpful Report

Posted 1 year ago

Hello Alfie! Thank you so much for your review!

Posted 11 months ago

“FANTASTIC COMPANY TO DEAL WITH.. EXCELLENT PRODUCTS..GREAT COMMUNICATION.. WELL PACKAGED WITH FAST POSTAGE WITH NO HASSLE. BOUGHT A FEW TIMES AND WILL NOT HESITATE TO BUY AGAIN. 😊👍”

Helpful Report

Posted 1 year ago

Hi there, Mr Johnson! Thank you so much for your continued trust in Touch Up Paint Factory. We look forward to serving you and your car again in the future! 🚙✨

Posted 11 months ago

“Item not been used yet, will review when used. Very pleased with quick delivery.”

Helpful Report

Posted 1 year ago

Glad to hear your positive experience with us Gary! We look forward to hear back from you once you tried the paint. 🚗✨

Posted 11 months ago

“Love this touch up pen, paint this exact as the car and works great. Delivery was very fast.”

Helpful Report

Posted 1 year ago

Hi there, Russell! Thank you so much for sharing your experience with TUPF and for choosing us. 💙

Posted 11 months ago

“The paint pen seems OK, but it took 4 weeks for it to be delivered sadly!”

Helpful Report

Posted 1 year ago

Hi there, Paul! That’s definitely a long wait – we completely understand how frustrating it can be when delivery takes longer than expected. While we're glad to hear the pen itself seems to be working well, we’re sorry the delivery wasn’t up to speed. If there’s anything we can do to make up for the delay or help you moving forward, just let us know. We truly appreciate your patience!

Posted 1 year ago

“Having waited for the correct clime to be ok to stay we’ve discovered it is no where near the right colour”

Helpful Report

Posted 1 year ago

Hello there, Peggyanne! We are sorry to hear about your experience. We understand how frustrating this situation must be for you. However, it appears that our team has already initiated a contact with you. We look forward to hear from you so we can help you. Your satisfaction is key, and we’re here to make sure it’s sorted out for you!😊

Posted 1 year ago

“Sadly, the colour did not match given that I gave my registration, it was too dark, even allowing for sun drench. that said its a uk car and was t cut back. so i've not used it.”

Helpful Report

Posted 1 year ago

Hello Austin! 👋 We apoligise for any issues experienced, especially after providing the registration – we understand how disappointing that can be. Colour matching can be a bit tricky sometimes, especially with sun exposure and wear, but we want to make sure you’re completely satisfied with the result. Our team has already sent you a message and we hope we can work with you for a resolution.

Posted 1 year ago

“Had a problem with paint sent. TouchupPaintfactory were great, sorted the problem out really quick.”

Helpful Report

Posted 1 year ago

Awesome! Glad to hear that you had a positive experience with our support team. Thank you so much for the opportunity to help you.

Posted 11 months ago

“Ordered touch up paint from Vauxhall dealer about 3 months ago and still not arrived - ordered from Touch Up Paint Factory and it arrived in 3 days.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your Touch Up Paint Factory delivery experience, Terry! We're thrilled to hear that your order arrived in just 3 days. We appreciate your feedback!🚚⚡💙

Posted 11 months ago

“Excellent would highly recommend this product I used it twice and you cannot tell the difference I used the pen”

Helpful Report

Posted 1 year ago

We’re absolutely over the moon with your feedback, Leonard! Thanks for taking the time to leave us such a glowing review with using the paint pen two times. Should you need help, do let us know. 🚗✨

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 5,327 reviews