Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Delighted with the product and great service from the team at touch up paint factory.. My first time ordering and will certainly be ordering again. Five ⭐⭐⭐⭐⭐”

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Posted 1 year ago

What a lovely review—thank you ever so much, David! We're absolutely delighted that your first experience with us was a great one. Here’s to many more perfectly matched paint jobs ahead! 🎨🚗💙

Posted 1 year ago

“I haven’t received my order yet was wondering 🤔 were it is 😡”

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Posted 1 year ago

Hi Jackie, apologies for the issue experienced. We’d really like to get to the bottom of this for you as quickly as possible. Could you please drop us an email at info@touchuppaintfactory.co.uk with your order details? We’ll chase it up. Thanks so much for your patience.

Posted 1 year ago

“Purchased to touch up some chips on my road bike - was a little skeptical because it's a bit of a unique color. The color match was spot-on perfect and the touch-up pen is exactly what I needed. Chips are now filled in and barely noticeable. Shipping to the US was faster than expected.”

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Posted 1 year ago

That’s absolutely brilliant to hear—thank you for putting your trust in us. Thanks again for your feedback, Carl. Wishing you smooth rides and chip-free miles ahead! 🚴

Posted 1 year ago

“Paint matches colour of my Audi s3 perfect”

Touch Up Paint Factory 5 star review on 12th June 2025

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Posted 1 year ago

Thank you so much for sharing your before and after photos with us, Adam and for sharing your positive experience using Touch Up Paint Factory.

Posted 1 year ago

“i got the wrong item , and now i am being ignord”

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Posted 1 year ago

Hello Dale! We’re truly sorry to hear you received the wrong item and feel ignored — that’s absolutely not the experience we want for any of our customers. We completely understand how frustrating this must be, especially when you’re simply trying to get things sorted. Please do reach out again to info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with your order details. We want to make this right and will prioritise resolving the issue for you as quickly as possible. Your satisfaction really matters to us, and we appreciate your patience while we get this sorted.

Posted 1 year ago

“Great product, great communications and fantastic Customer service. Very highly recommended.”

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Posted 1 year ago

Thanks so much for the kind words about our service, Darren—it really does mean a lot to the team! That said, we’re genuinely sorry to hear the colour match was off. We know how important it is for a touch-up to blend seamlessly. We’d love to take another look for you—could you drop us a quick line at info@touchuppaintfactory.co.uk so we can check on this for you?

Posted 1 year ago

“I’ve used the services in the past and had no complaints about quality until now.”

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Posted 1 year ago

That’s truly disappointing to hear, Nuno—especially after positive experience from us. We completely understand how frustrating it must be when something that’s worked well in the past doesn’t quite hit the mark this time around. We’d love to dig into what’s gone wrong and see how we can make it right. If you could share a few more details to us at info@touchuppaintfactory.co.uk, we’ll roll up our sleeves and get it sorted and hopefully restore your confidence in us.

Posted 1 year ago

“Paint application difficult - inferior quality applicator (it broke and scratched the car further). Coverage very poor. After a small application, we gave up as it looked worse.”

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Posted 1 year ago

Hello Vicki! Thanks so much for sharing your experience. That’s certainly not the finish we aim to deliver, and we completely understand your disappointment. We’d really appreciate the opportunity to make things right, as your time and effort absolutely deserve better results. Would you be happy to pop us a message at info@touchuppaintfactory.co.uk? We’d be glad to arrange a resolution or suggest a more suitable solution. We can’t promise magic, but we’ll give it our all to turn things around.

Posted 1 year ago

“Excellent colour match. Great have bought the pen 🖊️ for our previous car, but am trying out the touch up pot on a larger chip. Hopefully it will flatten out with careful use of a rubbing compound.”

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Posted 1 year ago

We’re truly grateful for your kind words. And if you need help, you know where to find us, Paul! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Product is brilliant, service excellent. Colour perfect .Thoroughly recommend Product and company. Many thanks.”

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Posted 1 year ago

Thank you for the amazing 5-star review, Barry!

Posted 1 year ago

“Works well at covering the edge of my doors that have been opened onto a wall. Also good on random stone chips.”

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Posted 1 year ago

Thank you for sharing your experience, Andy! 🤩

Posted 1 year ago

“Not used products yet but they look the part and of quality, 3 star for delivery it was a weeek late not a problem but no one told me I had to chase them up to see where my order was and the fact I paid for delivery.”

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Posted 1 year ago

Thanks ever so much for your honest feedback, Andrew—it really is appreciated. We're chuffed to hear your comments on the product itself, though we completely understand your frustration with the delivery side of things. We know how annoying it is to be kept waiting, especially when no one’s given you a heads-up. While there are occasionally unforeseen delays with couriers that are beyond our control, we fully acknowledge that the communication should’ve been better—and for that, we’re genuinely sorry. Thanks again for giving us a go—fingers crossed next time we’ll earn those extra stars without keeping you waiting.

Posted 1 year ago

“prompt delivery - good instructions on how to use pleased with finish on wheels painting in minor dinks!!”

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Posted 1 year ago

Brilliant stuff—thanks a million for the feedback, MIchael! Happy driving! 🚙✨

Posted 1 year ago

“Having just bought this car I was given some touch up paint with it even though the paint code was correct it did not match the car so I tried the paint factory there's matched perfectly even though the paint code was the same, I'm very pleased with the results and the efficiency of the delivery and would recommend them to anyone”

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Posted 1 year ago

We’re absolutely thrilled to hear ours hit the mark and gave your new car the finish it truly deserves, David. Your recommendation means the world to us—it’s the best kind of compliment! If you ever need us again, you know where to find us. 🚙✨

Posted 1 year ago

“as always, good match, thats what i need.”

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Posted 1 year ago

Thanks for sticking with us—your trust means the world. If your car ever gets another little scuff or you just fancy topping up the toolkit, we’ll be right here, Brian! 🔥🔥

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thanks for choosing us and leaving such a positive review, John!🤩

Posted 1 year ago

“Made an order 12 days ago and still no package.”

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Posted 1 year ago

Hi Ryan—that’s far too long to be left waiting, and we’re really sorry for the delay. It’s not the kind of delivery timeline we aim for, and we completely understand how frustrating that must be. We’d love to get this sorted straightaway. Could you kindly pop us an email at info@touchuppaintfactory.co.uk with your order number? Thanks ever so much for your patience—we truly appreciate it.

Posted 1 year ago

“Had a problem with my Paint Pen, so contacted them and straight awayit was rectified by replacement being sent 24 hours later”

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Posted 1 year ago

Thanks ever so much for your patience and for letting us make it right. If there’s ever anything else you need, you know you can always contact us, Bill!

Posted 1 year ago

“good quality products ,swift delivery”

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Posted 1 year ago

Many thanks for the lovely 5-star support, Nigel.

Posted 1 year ago

“Delivered quickly and a very good paint match especially bearing in mind that it is for a 30 year old TVR Chimaera which is a bit of an obscure make and rather old too. Very happy and will buy from the again.”

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Posted 1 year ago

Hello Christian! Thank you ever so much for the lovely feedback—and for trusting us with such a rare gem. Until next time—keep enjoying the drive and the shine! 🚗🎨💫

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews